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Plaza del Carmen, 4, Madrid City Center, 28013 Madrid, Spain – Show map
Excellent location – rated 9.2/10! (score from 375 reviews)
Rated by guests after their stay at Petit Palace Plaza del Carmen.
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973 properties in Madrid
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375 verified reviews
They speak your language!
Petit Palace Plaza del Carmen's staff speaks: Spanish, English
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Bicycle Rental, Bikes Available (free)
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, Laundry, Dry Cleaning, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One child under 12 years is charged EUR 35 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 375 reviews
Value for money
Show reviews from:
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Score from 2085 reviews Very good
Staff Location Quiet Roomy and nice bathroom Fruit basket in room at welcome
Bunk bed squeaked (we had a family room) Smell of cigarette smoke at night that woke us up No view (it was into a wall) Need better maps
Excellent location for exploring Madrid.
Given loft room with steep spiral staircase. Bedside lamp missing from wall other lights not working, toilet pan chipped. Wouldn't recommend as four star. Coffee machine at reception but not able to use before 12 noon.
Friendly staff, quiet location but still close to everything. Secure, early luggage drop off. Nice breakfast included. Nice shower. Good wifi.
The bed was so hard my husband walked around with a back ache the entire time we stayed there.
Staff and location
The size of the room
Very very very small room, can't move. Bathroom size.
Friendly and helpful staff Good breakfasts with plenty of choice Excellent location
Coffee machine didn't always work
the location of the hotel is perfect
the style of the hotel and the view
Location is truely amazing.
Lack of attention to details, wall lamps are nailed on crooked etc. Lobby decoration is outdated and some of it falling apart due to AC inflitrations. Breakfast is in a windowless cramped basement! Outrageous.
Friendly reception, nice room and great shower
Glass door of the bathroom.
Central to everything, so was able to walk everywhere. Underground car parking directly in front. Friendly, helpful staff, free coffee machine in foyer.
Car park charges. Even with hotel discount was 50 euros!
Free wifi, location and staff
We were staying there for 5 days and they never changed our towels!!!! The blanket had dirty spots from a previous couple. Moreover , although they are trying to reach a high level of technology and design in their rooms they don't see the actual convenience of their guests. Door of the bathroom doesn't close coz it's made of glass. No lock on it . So very inconvenient when two people coexist in the room .Moreover the breakfast room is extremely small for so many guest that people had to que in order to be seated (after15 min) Rooms are not like seen on this site!!!!rooms on photo are only the once on the top flor
everything. Great value for the money.
Central location staff excellent reception staff couldn't do enough for us.
It is very central, staff helpfull. All we needed , would certainly stay there again.
Good location Parking/garage quite close Rich breakfast
I asked for a room with a bath but nothing was mentioned by staff as i checked in
Very large family rooms, Gave voucher for 20% off at car park right next to hotel.
Room good Central location
This was the second worst hotel just behind the dreadful Petit Palace in Barcelona. *Terrible bed (two singles clamped together) and flat pillows (and no spares) *Cramped room for a supposed "triple room". Had to bend down to move around the room unless we wanted to hit our heads on the ceiling. We decided to pay for another room for our son because it was so small. *Average breakfast for the price (and it is in the basement) *Mini bar was woeful (why bother at all). *For supposed "high tech" hotel it was really bizarre with a complicated shower, bathroom with no lock on it and hidden blankets (why would you need them on the beds?!) *The "free water" in reception was not available during certain hours which is ridiculous! In summary ... NEVER AGAIN.
In the middle of Madrid.
Needs a little general repair (shelf in bathroom fell down, cabinet doors very loose).
Location was fantastic. The streets in every direction were fascinating with so many restaurants, shops, bars, museums...you couldn't possibly visit them all in a year.
The breakfast was not included.
Exceptional location - extremely central but not too noisy. Modern furnishing, big shower, good wi-fi. Good and varied breakfast.
Room (304) a bit small, although with a good view of the Plaza del Carmen. Breakfast room quite small. Some dust on top of the furniture - at eye level.
FRIENDLY STAFF, GREAT LOCATION, MODERN INTERIOR
DARK ROOM, LACK OF 24H ROOM SERVICE, LACK OF FRESHLY COOKED FOOD ON BREAKFAST
a) Excellent breakfast b) Comfy rooms c) Wonderful staff d) Well situated
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