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Serrano, 46, 28001 Madrid, Spain – Show map
Excellent location – rated 9.4/10! (score from 359 reviews)
Rated by guests after their stay at Petit Palace Embassy Serrano.
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1044 properties in Madrid
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357 verified reviews
They speak your language!
Petit Palace Embassy Serrano's staff speaks: Italian, French, Spanish, English
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Bikes Available (free)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
WiFi is available in all areas and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and charges apply.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Italian, French, Spanish, English
MERCADO DE LA PAZ (295yrd)
EL PARAGUAS (547yrd) TEN CON TEN (241yrd)
CAFETERIA EMBASSY (328yrd) LE PAIN QUOTIDIEN (55yrd)
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years is charged EUR 35 per person per night in an extra bed.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. No extra charges.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 359 reviews
Value for money
Show reviews from:
In Madrid’s Salamanca District, this hotel is 165 ft from the Paseo de la Castellana. It features stylish rooms with free use of an iPad upon request and free Wi-Fi.
Score from 745 reviews Good
Catalonia Goya is in a 19th-century building, next to Velázquez Metro Station, in Madrid’s exclusive shopping district. It offers free Wi-Fi, and is a 5 minute walk from Retiro Park.
Score from 1282 reviews Very good
The stylish Petit Palace Art Gallery is within 260 yards of Madrid's Retiro Park, Biblioteca Nacional and Archaeology Museum. It has modern rooms with free use of an iPad upon request and free Wi-Fi.
Score from 475 reviews Good
The modern and elegant rooms at the Hotel Amador de los Ríos are situated 165 ft from Plaza Colón in Madrid. There is an outdoor pool set within a small garden and a terrace bar.
Score from 539 reviews Excellent
First night we have a smaller room than expected.
The staff and the location
las humedades en la habitación y el olor a tabaco en una habitación de no fumadores.
Staff very accomodating...
Excellent location on Calle Serrano. Rooms were clean and well organized. Staff very helpful. Pet friendly. Fantastic location (really the most important thing).
Bed mattress was too hard. Bathroom a bit uncomfortable with sink and shelving too low, and a strange toilet.
Location in walking distance from many landmarks in madrid. Staff very friendly and welling to help. Simple contemporary design and free wifi.
We asked for a double bed and we were given two single beds attached to each other which was very not comfortable to sleep. There was no small kettle or coffee machine to make your own beverages at the room. No complementry water or anything else.
Reception service is very bad, no comunication at all. Room cleaning very late and poor! Half of the stuff speaks only basic English ! Definitely not a 4 stars hotel!
Clean . Comfortable. Pleasant staff. Walking distance to central locations.
Question 1 . No option for business colleagues travelling together.
Location,size of room & bathroom
Beds, not good
Great location, good value for money
The room were very clean and location of the Hotel was very good. The staff were very helpful
Booked room with breakfast and they messed it up with "pay later" with no flexibility whatsoever The room was too hot
Jacuzzi bath tub
The breakfast was amazing! Lots of fresh fruit, many different options. The location is perfect for shopping and visiting Madrid.
Nothing at all, it was great!
Perfect if you want to be close to the centre of Madrid. Close to metro and plenty of taxis. Buffet breakfast really good with great selection. Have stayed here before and other Petite Palaces and can recommend it.
Long dark corridors are a little off putting.
Almost every thing
There was a power cut during my stay and there was no generator backup in the bedrooms which caused some issues.
Location is central.
Couln't sleep on the hard matresses. Television good image but poor channel selection, some listed but not actually available. In bathroom no space for toiletries. Breakfast deficient. Will not use again...
Location. Very convenient.
Too minimalist. Felt without personality. Cleanliness was not very good. Facilities were uncomfortable. Staff is polite, but just.
Good location. Very central and near the metro. Reception staff were polite and friendly. Cold breakfast good but don't even bother with the hot food!
Bed was hard as a rock. The bathroom has a funny swig door which has no lock and does not even close. The corridors are very dark and it is a bit like walking around a cellar! The bar/restaurant staff were unfriendly, unsmiling and mostly rude. TV only an American news channel. Noisy at night. We had to complain about screaming and shouting from other room. The restaurant appeared to be shut in the evening. All in all I would not say this is a 4 star hotel.
الموقع ممتاز في منتصف شارع سيرانو Very convenient location
يسمح بدخول الكلاب وبغض النظر عن الجانب الديني فاهو شيئ يشعرك بعدم الارتياح من ناحية نظافة الغرفة -pets are allowed, which makes me feel uncomfortable about cleanness of bed sheets, cups and furniture.
The location. The staff at the bar was very friendly and made me rate the staff good instead of fair.
Too much of house deodorize chemicals in the atmosphere of the hotel. Then the hotel requested a downpayment in the middle of our stay eventhough my perfectly valid and good credit card was submitted as a guarantee for payment. This has never happened to me before and has not a welcoming effect on me as a guest of the hotel.
The staff was so friendly, really made me feel at home.
Large room, very modern interior, great location for my business, good free wifi with easy login.
Bed quite hard and very warm room. Breakfast room at the back and quite dark.
Location and sympathy of staff
Size of the bedroom as well as low privacy in the bathroom (glass walls and door grants very little privacy)
Good hotel, very close to American embassy and shopping area. Good quality wifi which is rare.
Hotel does not have parking, minimum cost of parking is 20 Eur per night. Also breakfast is quite expensive 16 Eur pp.
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