Petit Palace Puerta del Sol  

I loved the hotel! It reminded me of the hotels that I usually chose when I travel to San Francisco. I love the room decor--the design is very urban and chic. The staff was very friendly --I only speak a little Spanish and I appreciated their patience with my broken attempts to use it! The hotel was in the area that I wanted to visit--near the museums and shopping. I would definitely recommend this hotel to others and would stay here again when I return to Madrid.

Location

No tea or coffee making facilities in room. Staff need to be more up to date with travel and trips that are available in the city

Location

Frienldy staff. Good buffet breakfast

Expensive!!!!!!!!!!!! I paid twice the price of others I spoke to at the hotel. Changed rooms on arrival as no facilities. 2Nd room was marginally bigger but laptop had a mind of its own so was unable to use it.

Superb location, easy access and with a late deal price was right. Would not have paid full price for this hotel.

Hotel staff was very nice and helpful.

Original room was smaller than a closet. When I asked for a different room the receptionist was able to give my friend and I a much bigger and nicer room. Unfortunately, it was facing the front of hotel which was on a very busy street. It was extremely noisy and my friend and I had to wear ear plugs in order to sleep through the night.

Madrid was wonderful, We were in a group of 10 and found something for everyone.The Location is perfect, Right in the heart of it all and within easy walking distance of many of the sights. The staff were very helpful, welcoming and polite. We would definately book this hotel again.

Rooms are probably due for some decoration but are clean and comfortable.

Excellent, central location, right in the heart of Madrid.

Housekeeping standards are low. Our room was not clean, with dust and grime in corners. The sheets on the (rock hard) bed were dirty and stained. These were changed at our request. Breakfast was disorganized, with staff slow to replennish supplies. The internet connection was poor. We had to go to Starbucks to access our emails. The most objectionable feature of this hotel was the barely opaque glass bathroom doors, which did not close properly. Personally, I prefer more privacy when using the wc! If you value cleanliness, privacy in the toilet and want to read your emails, consider staying at another hotel!

Location

Trash cans in room had not been emptied, could have had more linens, only sheets on bed.

Location was good (direct in the middle of the city)!

Very small rooms, no balconi, no day light, no of the facilities described... I was very desapointed!!!

Uncomfortable bed.

Central location, strong wifi signal in the room, friendly staff

No English TV channel, blankets and mattress were not clean, dusty and didn't vacuum the floor at all