Single bed in female dormitory room. It would be better to be more transparent when it comes to the room description. (add the number of beds in a room so guests won't be surprised)
The receptionist was a bit disorganized. At first, she put me on a mixed dormitory. I told her I reserved a bed for an all female room. She said all beds in the female dorm are occupied for that day. When I finally accepted my fate that I will be sleeping with boys, and almost done fixing my bed, she entered the room and said she made a mistake and accompanied me to the girl's room. Her explanation was that she mixed up the dates. Other than that, we was helpful and hospitable.
Check out at 11AM is too early compared to other hostels. Should at least be 12NN.
Location. About 7 minutes from Termibus. It's easy to find and also near the Athletic Bilbao Stadium (San Mamés). Also near Poza St where grocery stores can be found. Close to the river area so you can walk by the river and in 15-20 minutes you´re infront of the Guggenheim Museum.
Value for money. 15euros is cheap if you are sharing the room only with 4-6. However, this is the rate for a dormitory good for 12 people. I can't complain that much because we were only 3 in the room when I stayed there.
Cleanliness. super clean and the hostel looks well maintained.
All rooms are in first floor. Good for guests with big luggage.
Safety. They provide keys for lockers.
Wifi Connection was excellent. I slept on the bed farthest to the door but I still had connection.
Breakfast. I love unlimited toast. They have white and wheat bread, strawberry and peach marmalade, cereals, coffee, juices, and even chocolate drink.