Hotel Puente Romano    

Very dated hotel still charging top prices.

Heated pools spacious rooms with plenty of well-designed closet/storage space lovely gardens nice restaurants and bar beach access great service

The staff were very high quality.My room was excellent.The public areas were very comfortable.The Golf Course is of the highest quality.

Room service was expensive

everything

nothing

staff, reception, spacious room

Surroundings, and high standard furnishing of the dining room and lounge/bar

Unable to check in until 17.15

Attention to detail is important and it was provided. It is a beautiful environment for a very relaxing break and the staff were withou exeption most helpful and accommodating

We should have been advised when bookig that the beach bar/pool and facilities were not available

outdoor heated pool

Breakfast was always cold

It is a very nice setting with small houses mirroring an Andalusian village.The accomodation is very nice.

Unfortunately the pool was too heated so it was impossible to swim even though the outdoor temperature was only 22 celsius.

Stayed often, that must be a good sign, one that shows we like a great deal about this hotel.

Stayed often, but getting tired of making excuses for long waits at beach bar for service. This hotel exceeds expectations in so many ways, a shame the standard has slipped. Also tried the new Namazake restaurant and were very disappointed.

thanks for the up-grade.rooms very cozy room.finally good beach service. fully satisfied as i visit the hotel for more than 20 years and i consider it a "2 home"

no complains or even raccommandation

Very luxurious, and staff friendly and helpful. Lovely gardens and close to the beach.

nice location nice staff

v expensive

The staff were very friendly, nice gardens and good food

The hotel was very queit when I visited and there were not very many staff in the bar area so getting a drink was a chore The Junior suite I had was nice but let down by the bathroom which is in need of a refurb plus the entrace to the room was like going into a bar cellar, dark and dingy!

The location

Terrible waiter service at breakfast for 2 days running , I currently have a complaint with the hotel I also witnessed a member of the beach service staff use the toilets not wash his hands and return to serving customers, the pool beach beds were all taken with peoples towels as non occupancy was not managed by the staff , so if you want a beach bed get up early and put your towel down!,personally I do not book a 5 star hotel to do this building work going on in adjacent buildings at the moment so some noise Gym / Spa does not belong to hotel although you do have full access This hotel is overpriced for the service it provides ,I will not return

Location is unbeatable. The restaurants in the hotel are good in general, especially the Japanese one was fantastic. Having Suite del Mar in the hotel is a big plus too. Beach is nice.

Rooms are outdated, need renovation, in my opinion my room and the hotel in general was not worth the money that I paid for it. I paid 550 € and with what I got, this in my opinion is a 300 € hotel at max. Pools are too small and not clean enough. There was a lot of sand (?!!) in the pool. There is no resturant in the hotel that serves regular food after 3.30 because they all close kitchens so you have to eat snack food!! This is very strange for a 5 star hotel and for one that is probably regarded as the best hotel in Marbella. I knwo there are not many options to choose in Marbella, but if you know a better one, go for it.

The Room and specially the size of the bed

the transport between the room and reception

I liked everything in the resort,our superior room was great in location in the main building and widness

prices of food was very expensive a lunch for 2 persons costs at least 150 euros

The hotel was very good but the beach was not to the level ,no jacozi only steam bath @sauna.. Again no much choices in food (breakfast ) for Muslim food )halal foodis there because if I recommend this to my friend in my country all will be Muslims .. The shower tub needs a curtain not to wet bath floor

spacy room with balcony, excellent maintenance of the resort, staff extremly friendly,free internet

initial problem with my room allocation which was quickly resolved with the very professional staff at the reception. the beach area with it,s service remains nearly the only weak point ( matresses and towel distribution, drinks).

Accomadations were just great, the junior suite was very spacious and offered all the comforts of home and staff were very professional

I can't think of anything, it offered something for everyone.

Excellent location on the golden mile, restaurants and bars within the hotel give guests a lot of choice and flexibility, beautiful garden, hotel staff is very kind, great breakfast

Very poor room sound isolation. Music from the hotel's disco kept me up and I had to change room, really unacceptable in a 5 star hotel. Make sure you check in advance where your room is located relative to the disco. The management will apologize for the noise and the inconvenience caused by the music but to keep the disco open is clearly a business choice they are not going to change so the best they can do is to change your room (which is never pleasant, especially if you don't enjoy packing and unpacking...). Food is ok but don't order jamon at the pool bar (while it's excellent in the restaurant or in the main bar).

Service, friendly staff, beautiful grounds, restaurants,beach service and the 3 beautiful SWANS! We had an amazing and relaxing time at Hotel Puente Romano!

I loved everything!

Beautifull rooms and location, heated pool in low season, computer in the room, superb asian restaurant

Poor breakfest service and concierge

Very helpful, great service. Great location. Nice room and nice large bathroom. Elegant lounge and bar, great breakfast. An extra benefit was the use of the sister hotel Marbella Club Hotel, nearby. There, we used the spa and the saltwater pool, the café for a change for breakfast and they set up a nice table at one of the pools for us for lunch as the other beach café's were only open for a too extensive (and expensive) lunch buffet. The season had not quite started yet, therefore not everything was available. The tenniscourts at the Puento Romano are great and paddle tennis a wonderful discovery!