Gran Hotel Puente Colgante  

Close to ferry port. Availability of secure car parking.

The staff were extremely helpful and dinner in the restaurant was very enjoyable. Would stay here again when we are next in Bilbao as it is very convenient for the Brittany Ferry Terminal.

We stayed in Puente Colgante mainly to see the Vizcaya Bridge. The hotel was in an excellent position and we had a room looking at the bridge. Once there we also had a fantastic time in the area, very old charm.

Location, helpful staff.

It's difficult to find, and because we stayed on a Saturday night there was noise from outside.

The hotel was beautifully set on the edge of the river,with the promenade running past it.There were bistros and bars a stones throw away.We had the added luxury of a balcony with breathtaking views of the river and the peuente colgante,most impressive!!

We had been lead to believe the hotel restaurant was fully available and good value,though not terribley expensive there was only a very limited coice and service available(at the bar) this was our only disappointment.

Good hotel and great location only two kilometers from The port for Brittany Ferries

We were told the restaurant would be open but when we arrived for a table were told it was closed and would have to eat in the cafe, not what we wanted!! The cafe was understaffed and faced extra pressure by the closing of the restaurant. We watched several couples look into the darkened restaurant and walk out for a meal elswhere. Management missed a trick, presumably to try and save money. Not good! Will stay again but eat out.

Eccellent location for Brittany Ferry Port and good value comparing with hotels in Bilbao. Excellent room overlooking river and bridge. Good meal in restaurant. Underground carpark - a bit expensive but worth it for safety reasons.

Hotel difficult to find and pasrking even more so.

Really nice area of Bilbao ...may be a separate town. Lovely location right on the waterfront, overlooking a famous landmark. While the area is active and interesting it is not overly noisy. The staff were extremely accommodating and the hotel restaurant had some wonderful offers. The room was well appointed and very comfortable. We're active tourists but enjoyed being able to stay in our room and enjoy our little balcony in the evening (ask for one).

A little difficult to work out where the parking is at first ... and the hotel entry faces the river, so we weren't entirely sure where we were looking. The hotel car park entry is to the left of the hotel - seems more of a pedestrian access way than a driveway; which it is. Pedestrians coming from the bridge and heading into Portugalete often use the 'travelators' to go up the hill and this is the most direct access from the river to the travelators.

Most everything fine. The view was very good (superior river-view room)

The worst was the breakfast--no indication that it did not come included. For "left overs"--a horrible bottom-of-the-pot coffee and very little else-- 13 Euros per person. Quite the unpleasant surprise. Avoid if possible! There are tons of little cafes that serve as perfect alternatives. While we were there, the Puente Colgante was in repair--we had to cross the river by ferry boat, which wasn´t bad at all (30 cents per person per trip). The first night, though, it ran only until 11 p.m., which was a bit of a rush to return from dinner.

1,good evening meal [ apart from the cooked duck flying around the dining area approx 3 times before coming to rest at my table].2,good breakfast.3 most staff very helpful, 4, clean and comfortable, but shower very wayward with the spray and sometimes changing temp, without having touched the controls. 5, good position for views and access to ferry port

No tea / coffee making in room

Magnificent views (front view). Quiet. Bed was comfortable. Staff were helpful.

The temperature of the shower was uncontrollable, alternating between steaming hot and freezing cold.

Room with a view and well placed for ferrys

Hair in worktop and bed was hard