Hotel Puerta de Burgos  

Great location and secure underground parking.

Bar and restaurant closed when we arrived Sunday evening.

We arrived following a ten hour drive hungry and tired! We paid 12.50 euro for parking, on arrival we were told to the parking was round the corner. We was not told we needed the room card to get in eventually a member of the public told us!! We were both really hungry and went to the dining room, I asked what they could provide for me as I am a vegetarian the reply was nothing!! We had to walk round Burgos for half an hour before finding somewhere to eat. We had asked for a none smoking room to no avail as it wreaked of smoke!! The beds moved along the floor when ever you moved, the window did not close The hotel was a total disappointment and we would never .stay there again.

the whole package was fantastic

The restaurant was a notable and single exception .

The rudest receptionist ever - I feel compelled to comment - in any language surely hotel staff understand the consideration for disabled guests?.The room design cannot be 4 star - the a/c could not regulate the high temp created by the setting sun - it made me feel ill. The bar was closed at 6pm - do you not expect guests to chill out after checking in and prior to evening meal ?

The situation of the Hotel, very good secure parking, excellent food and welcoming staff.

Nice functional rooms. Comfy beds. Good shower with hot water on the spot, easy to graduate temperature (yes, when you travel a lot these things are important!). Plenty of electrical sockets to plug in your laptop and all other devices you carry. No fuss wi-fi! No passwords, no login code required. Wi-fi free and available all over the hotel and rooms. Only this was well worth the price. The top floor rooms have ceiling to floor windows, really nice views.

Minor stuff like no room-service past 11:00 pm, Elevators need to be upgraded, lobby needs a face-lift, breakfast buffet so&so although staff ready todo anything to help

This place is too far from the center. The hotel is essentially average, not a 4 star but a 3!

The restaurant was good with an excellent choice of food and wine.

We were only given one key card. This meant when I went out shopping the the lights went out. I needed the key to access the garage where my car was parked. After the evening meal we sat in the bar area to have a drink. After ten minutes I asked the receptionist where was the bar tender ? He replied working in the restaurant, I will tell her. A further ten minutes later still no bar tender, so we went to our room very disgruntled.

hotel and location are fine, but staff preferes to do paperwork than to give service to the guests.

Its price. It was a special offer.

Not very helpful waitress. Said could not speak English but it was obvious she could.Good stop over when travelling through Spain.

We stayed two nights mainly to see the town of Burgos. It's an excdellent room for a very reasonable price. It's a 20 minutes walk to the center of town (this is a bit more than indicated by the hotel).