Hesperia Lanzarote

infrastructure great, perfect to relax, great breakfast. A tip: if you go to puerto del Carmen you can have great food at Ristorante Casa Roja (exellent lobster). Things to watch in Lanzarote: Timanfaya park and Cueva de lo verde. We booked the car via the link with booking, we paid 160 euro for 13 nights! A car is really advisable to see the island.

No shampoo, but with 6 euro you get a nice packet with all necessaire, even deo. Spa in not included, you can either pay about 20 euro to get in during one day, or a pass stay, which means you can get to the SPA whenever you want for 60 euro. We did the pass stay and we really enjoyed it. Normally I would expect that shampoo, Spa are things included, with no extra pay. However considering how cheap the hotel is compared to average 5 stars, just take into account to pay this extra amount.

Situated in a lovely spot on the edge of the coast and overlooking the sea, the Hesperia is a good option if you want peace and quiet but a short walk to a collection of good restaurants in the nearby Marina. It is our 7th visit to this hotel and certainly not our last!

The hotel is in a great location, just 10 minutes walk from Puerto Calero and a 10 minute drive from Puerto del Carmen. There is access to a private beach which is great for swimming. The hotel was clean and to a very good standard. The use of the gym was free and there was free WiFi.

The spa was quite expensive.

Friendly staff, great breakfast, relaxed atmosphere, beautiful view, very good beds

The wifi internet was very slow

The location, room ,view was excellent. Cleanliness of whole complex excellent. Breakfast very good. Pool towel facility excellent. Gym very good (but English Instructions would be handy).

1. Lack of basic information in the rooms, including the restaurant menu's and prices and details of local facilities and attractions. 2. The UK TV channels were limited and during our stay the BBC news channel was vision only with no sound. 3. The Spa prices were too expensive. I would have used the spa every day but could not justify E120 per day for both of us...there's not enough there to justify that cost. 4. The Gym should open much earlier. 7.00 am onwards. People like to train in the morning, before breakfast and then enjoy the rest of the day. 5. Coffee making facilities in the rooms would be appreciated.

The hotel itself was fine and the staff were helpful too

The interior of the hotel was far nicer tha the room in which we stayed in. The room for a 5* hotel just didn;t do it for me. They have other rooms which i'm sure are far more grand for many more euro's of course

excellent staff overall v friendly and fab service. Exc breakfast incl free champagne !! Rapid access to taxi cabs. Small t.v. but enough channels to catch BBC worldwide, CNN etc and keep up with world news. large suite. Beds and furniture super comfortable. 4 swimming pools one large enough for a proper swim (unheated so v cold). .

Two cockroaches and a giant flying beetle showed up at different times, no nests seen, may have come in through open patio doors, may be a generalised problem as a lot of the suites are empty and underused. hotel overcharged by about 200 euro for package. Manager ducked discussion of bill so spent most of last day trying to settle. Only one restaurant open (not 4 as promised)and only buffet available every night, no a la carte. Spa pool and sauna etc use cost 60 euro so not avail to general guests. Massages fully booked so none available.Hotel v spread out so suites are a long way from reception, however they are generally quieter for that remoteness.

The Spa

Yes - only one restaurant open for dinner, atmosphere in restaurant not up to 5* standards, reception understaffed, little or no animation during our stay... .by global comparison, I would rate the hotel as an average 4*. Also interesting to receive your email as we completed a client questionnaire and left it with reception before we left!!!! Obviously your guest review systems are not connected either!!

Breakfast ok, poolarea and surroundings, spa is nice, pool bar has a good menu, access to small beach and a nice foot path along the shoreline.

Cleaning and service of room well below normal standard, no complimentary water in the room, too few personnel at receptiondesk, some of personnel not very serviceminded, room standard not 5 star, no heated swimmingpool= freezing cold, some prooducts at breakfast not up to standard I.E. juice from concentrate, and yes, the coffee is really horrible! In total the hotel is definetly a 4 star instead of 5, but still good value for the money!

There was a good breakfast service. Some of the evening entertainment wasnt bad. Close to easliy walkable and good alternative for meals from the hotel . It seemed nice and quiet unsure how it would be in the summer. Plenty of places to sit and appears to be plenty of sunbeds. Nice design in the bedrooms bathroom sectioned off .Good quality sunbeds and good quality umbrellas. Appears to be well maintained.

Car hire company was poor. Car turned up with 2 bald tyres the replacement was supposed to be in within 10 mins after 20 mins we didnt bother. You are stuck at the the hotel unless you have a car or be prepared to go by taxi everywhere. Ask the hotel to find you another car company. Evening meal seemed expensive but we didnt use so cannot comment. The lunch menu was poor value for money if sitting down and service was poor.We had 2 take away items good value. The Gym didnt open until 9.30am so no pre breakfast excercise possible. Very little english TV. Not quite a 5 star but close good value for the price we paid

Buffett breakfast good, but evening meal only mediocre and poor value for money

The quiet position, room, food was good

Pools were freezing! I like swimming but they were to cold, would not stay again because of this