Hesperia Lanzarote  

Good Points: looks good from outside, outdoor pools/relaxation area is very peaceful, excellent spa with many types of jacuzzi, good selection of breakfast for non vegetarians,

Bad Points: staff di not speak much, if any, english. reception staff try to rip you off and seem as if they have different prices for different people for the same things, room walls are paper thin and everything can be heard from next door as well as the corridor, housekeeping do not do their job properly unless supervised (this is evident in the thick dust present in certain areas of the room), breakfast selection not good for vegetarians, spa has no changing rooms so everyone must change clothes in a unisex toilet (how weird?!).

Layout/design/decor of the hotel, Buffet breakfast, Pool & spa facilities, relaxing atmosphere, Short distance to larger / busier towns, quiet location, friendly staff, balcony with nice view and sun, tour information, rental cars.

Some slow food serving staff, 2 bars/restaurants only open at weekends, despite booking a double room, room was for 2 people sharing thus 2 beds but we are a couple and would've preferred 1 large bed.

We love its location, its space, the garden, the excellent breakfast on the terrace, and last but not least the friendly helpful staff from reception, clean ladies to restaurants! We had a lovely week at hotel Hesperia and we cannot wait to go back there. We booked the hotel last minute and we did not know what to except and we had such a pleasant surprise. We asked for upper floor and our demand was met. Our 3 year old daughter enjoyed mini club and we all have wonderful souvenirs. Thank you!

Room service may be...but it was during Christmas time and they were all busy we assumed. It did not affect our stay at all.

Location excellent, room v good , service poor breakfast is great but don't bother eating at other times food terrible but marina Close by with a range of good resturants only go bed and breakfast

The food other than breakfast and staff attitude

Top quality accommodation, excellent breakfast buffet, friendly and efficient,staff. Great location with sea views, calm setting yet a close walk to the nearby port which had a good choice of restaurants. The pools were top quality, a good size and varied. Although we did not go with children, it was obvious that they were catered for very well will a good kids club.

Having to decide to reserve the "non buffet" restaurants by 13:30 - it just meant we ate elsewhere. Also, the La Caleta restaurant did not look very enticing and, despite it's sea front location, did not seem to get the best from it.

Beautiful location, lovely spacious hotel and grounds, very helpful friendly staff, lovely food especially breakfast. Highly recommended.

Fantastic facilities

Seems like it's falling into disrepair

Location while good is quite isolated. Views are lovely, the lay out is nice also.

Hotel staff very impersonal, not very welcoming or informative. As the hotel is away from any nearby shops or bars, they have a monopoly of overcharging for beers and food. The pools were freezing. We had cockroaches in our room.

We both loved our stay at the Hesperia the hotel setting and grounds were amazing not to mention the luxury of the suite. The staff were exceptional especially Sunna who was extremely helpful. We had a relaxing break and would recommend this hotel to anyone with high standards in accommodation. We will definitely go back in the future.

There is nothing at all I could fault about the hotel it was excellent

Our stay at this hotel was not as I expected. Our rooms looked out at a new block of villas /apartments being built right in front of our 'seaview,When we went to reception about this , they said that was the only aloining rooms they had. , also the size of the balcony was tiny, not at all what you would expect from a 5 star hotel . Staff were nowhere to be found, reception was undermanned. nobody to take your luggage to your rooms. We will not be going back to this hotel again.

The breakfast was superb with an awesome range on offer. The pools were wonderful

Thin walls

The spa Great location Childrens' club

Wireless internet not working for two days => hotel staff completely helpless Hotel staff unable to provide map of Arrecife/the capital city of the island No child's bed in booked room for two adults and child => had to deliver it later Hosted big conference => long waiting lines for breakfast During stay room was only cleaned after reception was called, at around 2pm in afternoon

I liked the location. It is situated in Puerto Calero, which is a small quiet relaxing marina and port. The hotel has every facility, lovely rooms some of which have beautiful sea views. It has a spa and many pools. It is incredibly relaxing there, as it is in a quiet resort, away from the crowded areas. There are some lovely restaurants 10 mins walk away. Also it does some great deals..excellent value for money and I would definitely return.