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Nuñez De Arce, 14, Madrid City Center, 28012 Madrid, Spain – Show map
Excellent location – rated 9.3/10! (score from 949 reviews)
Rated by guests after their stay at Santa Ana Apartamentos.
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949 verified reviews
They speak your language!
Santa Ana Apartamentos's staff speaks: Romanian, Polish, Spanish, English
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WiFi is available in the hotel rooms and is free of charge.
Public parking is available at a location nearby (reservation is not possible) and costs EUR 28 per day.
Family Rooms, Elevator, Heating, Air Conditioning
Romanian, Polish, Spanish, English
carrefour express (77yrd) spar (22yrd)
corte ingles (186yrd)
cinco jotas (11yrd)
la loca (5yrd)
2:00 PM - 11:30 PM
4:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 20 per stay in a crib.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 949 reviews
Value for money
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Close to loads of bars, staff very friendly, made room ready earlier than they needed to.
Gute Lage in der Innenstadt
Fensterblick in engen Innenhof - immer finster
Wifi and not enough hot water for 3persons to shower
The location was good - it is within easy walking of most things of interest in the centre of Madrid. Very handy to be able to pop back to the apartment for a change of clothes or to freshen up for the evening.
Noise from apartments above carries through floors but not a problem as they were quiet at night.
stayed very short but after doing some shoppings it was a real house. The location was very good even the bar next door!! You didn't hear any street noise.
There wasn't any daylight in the apartment
The staff were very accommodating, they gave us an arrangement even if we arrived late from our train ride, hence we were able to save on the late check-in fee. The hotel is perfectly situated near Plaza Sta. Ana, walking distance to all places in the city center! The area is also very near good restaurants.
The wi-fi is very weak in our room and we had to go out of the room to access the web. There is no elevator from the ground floor to the first floor (the elevator begins at the 1st floor to the higher floors). We had to lift our bags through the high stairs. There could have been a provision to make it easier to carry the bags.
- Windows open to internal courtyard. we don't mind there is no view but the smell from the courtyard is terrible so we couldn't open the window the all time. - The hot water is not enough for 2 people. it took forever to heat up. - No sign of the property from outside of the building. There are a lot of apartment for rental. Not sure if they are trying to hide something from the government?? - The contact information from the confirmation email is not available. Instruction for the after hour contact is posted inside the building. There is no way to figure out how to contract them after house unless you get in the building. But you can get inside the building without a key. We waited outside in the cold until someone came out and let us in. We eventually figured outhow to get the key for the aparment. If they run a business and rent many of their apartments out, they need put the sign out with clean instruction. They shouldn't be running the business if they don't want the officials know they are rental the apartments out.
Great location and bathroom was amazing, comfortable beds and really nice home-like feel, overall great choice
Wifi was not great
It´s location is excellent for both sightseeing and there are nymerous bars and restaurants a stone´s throw away.
The lift starts on the first floor so that there is a need to walk the first flight. The shower in our apartment 3C needed some attention as the door was coming off it´s runner which made closing a little difficult plus the shower head bracket was loose. The shower was usable and clean just a bit awkward.
Location was brilliant.
There supposed to be breakfast but there wasn't. We got money back of it. Not enough hot water. In check in day, the man in reception promised us that we could leave our bags in there. But in that morning, there was nobody in there ( it was closed ) so we had to take the bags with us for whole day....
Location was excellent!!!
Pullout bed was uncomfortable and in the main living space. Advertised that one could arrive between specific times then later changed those time so it was inconveient. Washing machine did not work. Wifi very slow .
Location of the apartment is excellent. A bit noisy during the night time.
Kitchen is not equipped properly. Knife was missing as well as wooden plates. Very small and inconvenient shower case.
Very good comfortable and large apartment in a very good location!
We spent 8 wonderful days at Santa Ana Apartamentos We came to Madrid to visit its museums and to see the sights, so the location of Santa Anna Apartamentos appeared to be ideal for it. Even a nice market with delicious foods is 10 minutes on foot from it.Our room with a kitchen was rather big, comfortable, clean with all the necessary equipment for cooking. We liked the manager who kindly helped to solve all our problems we had.
We liked everything but if there were some pictures or posters on the walls in the room it would look more attractive and colorful.
Great location everything is just downstairs (shops, bars, restaurants and etc). Apartment had all basic ítems that may be required in the kitchen. The size of apartment is comfortable enough for a couple.
Didn't have any internet connection during the entire stay.
Big apartment, very nice terrace, convenient position, good furniture
great location, good sized room, spar shop opposite
very thin walls - crazy guy upstairs whom we could hear
The position is very good
Wifi didn't work and after notifying it, they didn't fix it
The booking process was really easy and was followed up by an email from the staff asking for an estimated arrival time and giving us helpful directions to the flat. We arrived on a Friday night and called the reception to let us in the building. It is important you arrive before 21:00 as otherwise you need to arrange a separate collection of the keys and pay a surcharge of 20 Euros. We arrived at 20:45 so it was fine. Gorge showed us the apartment and explained everything to us, we paid up front and signed a contract. As there was no one staying at the flat on the day of departure, the staff said we could stay until 6pm for free (when normal check out time is 11am). That was amazing for us as we could have the freedom to spend more time in Madrid without worrying about the bags and without having to rush in the morning. The flat we were given was flat D at the back. Very clean, quiet, with everything we needed, comfortable beds, hot water for shower, kettle included. Wifi was good too, there were several networks one could connect to. For the hairdryer you need to ask for one at reception. The flat is really nice and in the middle of everything, two steps from Santa Ana square. We did not use the metro at all as everything was within walking distance. Loved it.
Everything was perfect! Just had some trouble with the door of the flat as the key can get a bit stuck. Just bear in mind to get there before 21:00 so you don't pay the 20 Euros. Also, understand that these are apartments and not a hotel so don't expect reception to be open at all times.
Near plaza Santa Ana and an easy walk to The Prado
Very loud noise all night on Friday. & Saturday
The location was great.Value for money was very good.Everyone pleased with it.Shower was good.Security was good.Had everything needed in kitchen even though we didnt use it.The place was completely cleaned right through.We arrived late,the barman from bar phoned the appartment and the staff were there in minuites.Everything was dealt with in an efficient manner.Over all i was and people with me were very pleased.
being charged for arriving at night after nine.
Location; availability of staff for check-in, and help if needed. Good shower.
Wifi was intermittent, just enough kitchen gear.
It can not be more central, but I had a room to the back and it was very quiet. So quiet and central - just great.
Everything is very close! Really!
Location ,easy walk to everything. Kitchen area.
Difficult to find, just apartment bldg. with doorbell outside to ring for office . Glad we arrived in the daylight. Very noisy at night. Linens ,pillows and towels appear wore,comforters had stains. Older apt building. Appears nicer in the pictures. Customer service fair.
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