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Newest reviews for Royal Sun Resort

  • Philippa
      United Kingdom
    April 1, 2014

    Fantastic location overlooking Los Gigantes. The balcony is really fantastic with tons of space that means that the pool and pool bar are almost empty most of the time. The apartments are well kitted out although the beds are pretty hard! Shop on site for basics. Restaurant on site if required although tons of restaurants within 10mins.

    No air conditioning. 15 min walk into town, although taxi's are pretty cheap - perfect distance for us but not great for those who like to be in the thick of things. Walking anywhere in Los Gigantos would be difficult for anyone with mobility issues!

    8.8

  • Sandra
      United Kingdom
    March 30, 2014

    The view was spectacular. Very spacious and clean apartment. Courteous and friendly staff.

    Small attention to details, cords to ceiling fan was missing and could not put light on without fan. Old lamp shades along side new furnishing. Course bathroom tiling. No CD player

    8.8

  • John
      United Kingdom
    March 26, 2014

    A superb location with stunning views over the town marina and the cliffs, Apartments were high standard and extremely spacious, nearly as big as the huge balcony.

    Nothing

    10

  • Janet
      United Kingdom
    March 23, 2014

    Really good views across Los Gigantes. Large terraces with nice sun loungers. Plenty of space in the apartment. Whilst there was a shuttle service into town in the daytime we tended to walk - it was a nice 15 minute walk

    The main restaurant was ok but nothing special, we only ate there once

    10

  • Anonymous
      Sweden
    March 18, 2014

    Some of the staff was good .

    Bad organisation . They did not manage to do rather simple things, like ordering a taxi. They mixed up persons , did not know´who had paid for what On the whole I would not go back there

    5.4

  • Elizabeth
      United Kingdom
    February 27, 2014

    Large, clean, well eqipped apartment with huge private balcony. Free, on site garage space. All the advantages of a hotel ( breakfast, restaurant, reception) with freedom of an apartment

    8.3

  • Anonymous
      United Kingdom
    February 9, 2014

    Great views , well run hotel apps . Good dining facilities. Rooms cleaned each day.

    Russian owned therefore looked to cater for them primarily. Tv only bbc World all the rest European .

    9.2

  • Anonymous
      Italy
    February 9, 2014

    Once arrived at the hotel, we were charged immediately the total amont. Only after that the receptionist told us that there were no rooms available in this hotel, but we were diverted to another one. The other hotel was very different both in terms of quality and position. What upset us has been the fact that we were told that after the payment. This is absolutely not professional and not up to such an high class hotel. They should have been told us that before and eventually proposed another accomodation. I will not reccomend this hotel.

    6.7

  • Anonymous
      Lithuania
    February 4, 2014

    Very spacious apartments and terrace, clean and quiet. Always smiling staff. Good breakfast. And that stunning view from our terrace in 5th floor.

    A bit old-style furniture and bathroom. But it's not a problem at all.

    9.6

  • Sarah
      Ireland
    February 3, 2014

    Location close to Los Gigantes Spacious room Large balcony with amazing views Indoor car parking Cleaning most days

    Room quite dated and a little shabby (fridge door broken, bathroom tap ran constantly) Wifi cut in and out every few minutes Very little for smaller children (unsupervised room by pool, 'playground' room near reception but was very dirty) Although we were at the top of the building, it was very loud

    6.7

  • Michael
      United Kingdom
    January 23, 2014

    Large room with balcony overlooking the sea. Good restaurant and free shuttle to the town centre. Free wifi was really appreciated.

    Bathroom was a little dated. We used the small shampoo provided but it was never replaced. Although wifi was included we were asked to pay for use of the room safe.

    8.3

  • Roman
      Lithuania
    January 18, 2014

    Location is grate, big terrase, utensils enough, cleaning carefully.

    1) The room wasn't available within two days ahead, be lining two days enother hotel. 2) Got from us the prepayment before !!! clear up that the romm is not available ahead for two days..

    7.5

  • Natalia
      Finland
    January 17, 2014

    Beautiful view, comfortable apartment, incredible terrace, very clean, regards to the cleaning women, very good and warm swimming pool, friendly ladies with a very reasonable sense of humor in the minimarket. The kitchen in the room is suitable for a permanent living.

    We were not requested to provide a credit card guarantee upon the arrival and were forced to bring money any time we had to reserve some activity or buy something in the hotel - - not convinient at all. The NY dinner - I would cook better. Too big potions, poor taste. Some waiters seems to me could not understand you at all some of them never knew what were the rules in the restaurant and the dishes description was unknown for them. Sorry to say it because there were others very professional and nice. When reserving the table we were not advised that there was some special menu for children which later we saw during the dinner on the other tables. Wi-Fi - we had to buy internet from Vodafon. Location would be perfect if not permanent traffic jams.

    8.3

  • Raymond
      Ireland
    January 9, 2014

    Space of the room and everything in the room was the best thing about it. There was a free shuttle which could take you to 2 places was a great gift. Fireworks on new years eve was out of this world. The privacy of the resort was brilliant and night entertainment. Great views from the restaurant, cafe and pool area.

    10

  • Cherril
      United Kingdom
    January 7, 2014

    Amazing wonderful holiday just nothing negative at all staff couldn't do more location lovely apartments beautiful restaurants everything you could want

    10

  • David
      United Kingdom
    January 6, 2014

    My husband and I had booked a week between xmas and New Year and reading the reviews before, I must admit was a little concerned, but I need not have worried. The hotel was lovely and the staff polite, courteous and helpful. The hotel has two pools, with plenty of sun beds, and a small gym. Evening entertainment was fun for the kids and we did watch Joe the magician before we went into town one night, he and his assistant were brilliant, their act was very polished and great entertainment!! There was entertainment every evening although we only saw the one act .Our room was cleaned every day and fresh towels supplied. Housekeeping lady was friendly and cheerful. The restaurant staff at breakfast were attentive and nothing was too much trouble even though there was only 3 on duty .Breakfast was fresh and hot .The rooms were a great size with a fully functional kitchen if needed. Bathroom could do with a refurb but was large and clean. We have stayed in many hotels but never have I seen a bigger balcony, and quite private. It had a table and 4 chairs plus 2 sun loungers and the views are outstanding. Yes it is at the top of the town and a good walk down with lots of steps but the hotel supplies a courtesy taxi every hour until early evening and then it is only 3.45 euro. There is a small shop on site which sells all essentials and not overpriced plus a hair salon. The area in and around the hotel is very clean. We paid 55 euro including tip to get from the airport to the hotel which took about 35 mins but asked at the hotel for a transfer back, which was arranged, and it cost 18euro. This took about an hour but we did pick up another couple, I imagine it may take longer in high season. My husband asked if we could get chinese takeaway from anywhere and reception arranged this for us, nothing was too much trouble. We had a late afternoon flight home and were able to keep our room till 12 noon, I had e.mailed this request when I booked.

    Cannot think of one thing.....except perhaps having to come home :-(

    9.6

  • Lynn
      United Kingdom
    January 5, 2014

    We like all of it.

    10

  • Anonymous
      Japan
    January 5, 2014

    According to the confirmation form from Booking.com, our price included Gala dinner on New Year's Eve but the hotel manager said this fee was not included in our price due to the mistake of Booking.com. After all we had to pay a little discounted fee for Gala dinner, which was not so fancy in the quality of dishes.

    5

  • Anonymous
      United Kingdom
    January 2, 2014

    Staff and cleanliness was very good which would make me come back

    The bar area lacked a bit needed more comfy chairs and its positioned wrong for scenery. The shower caused flooding everytime it was used

    7.9

  • Jeroen
      Netherlands
    January 1, 2014

    We had room 502 and used the sofa bed for our 5 year old son. Rooms are clean en very friendly cleaning ladies. The beds are good and the view from the room is superb. Swimming pool is nice and clean and not to busy. Bar is ok but not spectacular. It would be nicer to have the Cafe Royal open in the evening. We did not used the restaurant because of the price. We thought € 80,- for Christmas diner is a bit expensive and there are good restaurants in the neighborhood. (New years eve party was € 110,-) Nice parking place inside for the car. Overall a good place to stay

    The rooms are very outdated and is in need of some refreshment. Kitchen tools are quit poor. Oven, Microwave, Fridge and dishwasher are ok (when we arrived the dishwasher broken and was replaced for a new one) When using the shower it is almost impossible to not spill water on the floor that makes not only the bathroom floor wet and slippery, but also in the living room. Or little boy fell a view times because of the wet floor. Why having a Heineken Draft installation, but poring Cruzcampo beer in a Heineken Glass through the Heineken Draft!! Value for money is not to bad but we stayed a several places on the Island and had beter Value for money

    7.9

  • Juhani
      Finland
    January 1, 2014

    Unforgettable seaview. Spacious rooms and terrace. Peaceful.

    9.2

  • Dancho
      United Kingdom
    December 25, 2013

    View from the balcony

    Small boiler room 306 very close to the lift

    9.2

  • Steven
      United Kingdom
    December 1, 2013

    Good hotel but miles from the town (all vertically). The views from the terraces are amazing. Would try and get somewhere nearer the town next time but if you are of the persusion to not travel much outside the complex then this could well be your place.

    An info pack in the room would have been good, giving us details about the free shuttle bus etc. My missus thought the bed was far too hard but i appreciate that this is down to personal preference rather than a hotel problem.

    7.9

  • Anonymous
      United Kingdom
    November 28, 2013

    The apartment lived up to all expectations with plenty of space,comfortable chairs, good kitchen facilities and a splendid view from the large terrace/balcony. The staff were friendly and helpful and when asked about our stay and we complained about the quality of food in the Regency we were quickly offered a complimentary meal and because we were leaving the next day a bottle of champagne arrived instead. The car parking facilities were easy and taxis always arrived in 2 or 3 minutes for a ride out into town should you not want the hard walk or take your car. There is also a free half hourly minibus service into the local area during the day.

    We tried eating in the Regency Restaurant on the first night using the "a la carte menu" but a couple of things we ordered were not available and then the food when served was really poor. We tried again a week later and the same thing happened. The more communal BBQs and paella eveings looked much better.

    8.8

  • Paul
      United Kingdom
    November 26, 2013

    The view from the balcony. The space and comfort.

    Walls a bit thin so you could hear neighbours. The internet was more off than on! The lift was slow. The door key was a "Clever Dick" scanning type key that was very temperamental. This sounds terrible but the good things more than made up!

    8.8

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