Mercure Monte Igueldo    

Hotellets beliggenhed. Værelset med udsigten over havet og San Sebastianbugten

Både værelse og restauranten var kolde - man frøs. Ved hanvendelse til receptionen fik vi, at vide at man endnu ikke havde fået omstillet anlægget til vintertid!!! Serviceniveauet I restaurationen, var under lavmålet. Den åbnede for aftensmad kl. 20.30 og spisekortet blev først omdelt ved et kvarter senere og maden blev først serveret omkring kl.21.15. Maden var ikke noget særligt, men dyr. Der var en del misforståelser p.g.a tjenerpersonalets dårlige engelskkundskaber. En af tjenerne forsøgte, at skænke vin op i vor glas, før proppen var trukket op - det havde hun ikke stort held med.

man taber kæben når døren til balkonen åbnes første gang ! ganske enkelt enestående udsigt. værelset var rummeligt, og sengene fremragende. glimrende sted som base for udflugter, idet byen er en typisk badeturist fælde. der forefindes to spisesteder ved hotellet, som ikke kan anbefales. generelt for området åbner varme køkkener først efter kl 20, og det findes ikke noget så banalt, som en pizza, burger eller grillkylling. spis udenfor området, hvis man som os ikke er til 3 retters menuer sidst på dagen. men overordnet havde vi et dejligt ophold, og anbefaler på det varmeste.

everything- really great place

-view of the Bahia de la Concha - if you like "extreme sports" it is a dream place for you

- when we asked for extra coffee to make one in the room ( 4 * hotel) we were told that they provided only 2 per room - we have found metal clip in our bed -during a night the metal holder for tissues has fallen and broken the top of the toilet ( luckily no one was sitting on there otherwise it would smash you unconscious) because it was just fitted with the tape to the tiling ( which makes sense probably in the wet and steamy bathroom ) and inevitable must go off rather sooner that later - so if you stay in make sure that you are fully insured against any hazards - if you are hungry remember to get hungry between 12.30-15 or 20.30-23.00 otherwise you are on the diet or have to go all way down to eat in town - definitely waste of money because you can go by car and pay 2.20 pre person to have a beautiful view or you pay 7.50 return to come up by a cable car it was the worst 4* hotel I have ever been

Staff helpful especially when ordering taxis etc Perhaps staff should point out operating hours of funicular/cable car?

Swimming Pool not open except for July and August

Loved the lounges and the views are fabulous rooms comfortable and spacious.

Having to get a taxi into the town as the little railway was broken, they said there would be a private bus for but just at the weekend.

the view, the staff friendliness, the cleanliness, comfort and design of the rooms, with balcony, and the price

My business meetings were at a location in town. It would have been difficult to stay at this hotel without a car and still get to and from the meetings. Difficult to get parking in the evening.

Good hotel. Splendid location.

The fun park around the hotel.

The all round panoramic views of the sea and adjoining coastline, large un-cluttered lounges, with plenty of quiet rest areas, homely atmosphere. Eager to help staff attitudes, all very friendly/attentive. It appears that the handicapped clients are well- cared for with the amenities/access etc. However, any handicaped bedroom facilities were not checked.

The unwelcome smell of sewage from the treatment plant - (situated on the cliff just below the dining room level,) this permeated into our bedroom at times, and was not at all pleasant! This needs to be addressed asap. As this was not at the 'peak' of a hot summer holiday period.

incredible view

The view from the room was beautiful and the remoteness of the hotel ensured it was free of street noise at night.

The distance from the town made it hard to get in and out of town for dinner. The funicular rail stopped running at 8:00 which meant you need to drive in to town for dinner. The beds were also not very comfortable.

Great location! Friendly staff

Location and views

Wifi - at 5 Euros/day for just one item at a time? Needs to be improved, and its slow!

Fantastic view. Staff changed rooms without bother.

Smoky smell in room

The view is the best, you really can't beat it. We had a corner room facing the bay, not the town and it was excellent. Right over the lighthouse. The guy who checked us in was so accommodating. The wait staff in the bar area were very nice.

Since the location is up in the mountain, it is not convenient to the town. The funculiar (tram up the hill) ends fairly early in the night so will need to take a taxi (roughly $10euro, super quick). Basically, once you head to old town for Pintxos (which you will do) you must commit for the day/night. Can't come and go from the hotel unless you don't mind paying multiple taxis fees. Also, this is connected to an "amusement park". So, kids a plenty running and screaming about. We wanted to hang in the bar area and there were groups of kids just yelling and throwing balls, parents doing nothing, and this is at night.

The fantastic views of the bay

Nothing

The location is amazing. Staff helpful and friendly.

The room stank of cigarrettes. WiFi so poor that my laptop would not connect at all. I am completing this feedback from a hotel in Santiago where the connection is excellent. As was the campsite I stayed in last night. A campsite is better than a **** hotel.

Superb location. Majestic views over the Biscay bay.

location

Position over the bay

Spectacular location. We were off-season and had bad weather unfortunately.

No doubt that it is the best place to stay if you're looking for nice view of "La Concha". If the day is sunny, the breakfast is just in front of the Cantabrico Sea, and nice picture of La Concha.

Breakfast, not much variety.

The view was amazing. Like a dream. But it is a hotel for relaxation only. Short trips. Nothing much to do up.

Too quite.

Nice comfortale room, lovely views and helpful pleasant staff.

Very isolated position, someway from town centre, the weather was very poor during our visit so needed car or taxi to go to shops or restaurants in the evenings.

Good view of San Sabastian and surroundings

Wedding noise and chatter loud and late - unsatisfactory four a four star claimed hotel. Carpet in the room was soiled.