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Newest reviews for Mercure Madrid Santo Domingo

  • Kimberley
      United Kingdom
    August 29, 2014

    Roof top pool. :)

    10

  • Rebecca
      United Kingdom
    August 26, 2014

    The toilet seat was very dirty and also the room had not been cleaned. I found some rubbish under the bed from previous costomers

    4.6

  • Thomas
      Belgium
    August 25, 2014

    Swimming pool very nice, busy at w/e but quiet on Monday

    7.5

  • Anonymous
      United Kingdom
    August 22, 2014

    The hotel was in a perfect location and walking distance to everywhere I wanted to go. The big plus was the pool in the July afternoons we sat and relaxed with a cold drink in our hand. It was very nice experience and we had a lovely time and we will stay there again when I go back to Madrid next xx

    So much nicer rooms than mine but I couldn't t be bothered changing.

    10

  • Anonymous
      United Kingdom
    August 18, 2014

    Good location, room was small but was oki for us. Staff are helpful as well

    7.1

  • Gabrielle
      New Zealand
    August 17, 2014

    Calm environment and handy to everything including metro. Easy to walk around and very safe

    9.6

  • Judith
      Netherlands
    August 12, 2014

    good four star hotel, excellent location

    the costs of drinks in the hotel, its better to go somewhere else.

    9.2

  • Anonymous
      Egypt
    August 11, 2014

    The only thing decent here was the location of the hotel.

    Staff were extremely rude, no way this is a 4 star hotel, I would give it 3 starts at most.

    4.2

  • Anonymous
      United Kingdom
    August 11, 2014

    I loved the pool area on the roof. Great views and they lend you towels to use when up there. Check in/ out was swift and easy and the location was perfect.

    The pool was a little busy and the breakfasts very expensive.

    7.5

  • Pippa
      United Kingdom
    August 6, 2014

    Everything! the rooftop pool was so much better than the photo, and the mojitos were the best we've had! Great room, with all the facilities you could wish for. Staff were excellent, the room we were originally allocated smelt of smoke when we arrived and we were immediately allocated another one. Fantastic location, we have stayed in Madrid 4 times over the last year and this was one of the best places we'd stayed in.

    Nothing

    9.6

  • Paula
      United States of America
    August 6, 2014

    Location was great...within walking distance of many things. Staff working at front desk were very helpful if dealing with you in person. They booked reservations and gave great directions.

    When we tried calling the front desk for assistance we were told they couldn't assist us with no explanation and no timeframe of when they would be able. However when we actually went down to the front desk and asked in person for assistance they staff was very helpful.

    7.5

  • Iain
      United Kingdom
    August 5, 2014

    location pool

    9.2

  • Jo
      United Kingdom
    August 3, 2014

    Central location Good breakfast Rooftop pool/bar

    Dirty carpet - cleaned on first day but left wet! Small window for size of room so rather dark.

    7.9

  • Junzhe
      United Kingdom
    August 3, 2014

    good location, nice staff

    7.9

  • Anonymous
      United Kingdom
    August 3, 2014

    We loved our room. The hotel is very clean and the location was excellent. It was very central and close to metro stations and within walking distance of good restaurants and shops. The pool area was amazing as it was on the rooftop with great views of the city. In the evening the pool was covered and the bar remained open.

    Reception staff could've been more helpful. They were not very friendly. Also drinks were unfairly priced at the pool bar. Even soft drinks were €5 each! The bar in the lobby was cheaper for some reason. The hotel would benefit from having a games room for kids. A pool table, a table tennis facility and video games would be great to keep kids busy in the evenings.

    8.8

  • Anonymous
      Israel
    August 2, 2014

    location, clean, staff

    small room not big enough for 3, beds were not cmfortable,

    7.1

  • Gustavo
      Denmark
    August 1, 2014

    Clean, friendly and in the middle of the action.

    nothing

    10

  • Anonymous
      Spain
    July 31, 2014

    The pool is really nice. When it closes, a glass covers it and it becomes part of the terrace, which is really nice to drink or eat something, while enjoying the sunset over Madrid.

    9.6

  • Anonymous
      United Kingdom
    July 29, 2014

    Ideal, great pool with bar and ideal location

    Pool closed a bit early.

    9.2

  • Stephen
      United Kingdom
    July 29, 2014

    The pool and terrace areas are very nice and make a great venue for after hours drinks

    The rooms are on the small side

    9.2

  • Frances
      Australia
    July 26, 2014

    Great location , helpful staff,

    No gym

    7.9

  • Sara
      United Kingdom
    July 25, 2014

    Location.

    Noisy plumbing

    8.8

  • Sean
      United Kingdom
    July 24, 2014

    The beds because we'd been to a festival and needed comfort

    Nothing

    9.6

  • Anonymous
      Belgium
    July 21, 2014

    The location is great, only 2 minutes away from Gran Vía. The staff was friendly, and the room was always clean. We had a problem with our room, but then got another one without any problem.

    I think we got one of the smallest and oldest rooms of the hotel. We got a room with only 1 bed (which I found a bit annoying because I went with a friend) the bed was too short, our feet came out of the bed. The wallpaper had a stain and was ripped off. One of the nightstand was broken and the lamp on my side of the bed didn't work. The hairdryer was also annoying because you had to keep pushing the button to get air.

    7.1

  • Henna
      Finland
    July 17, 2014

    The pool is great and the staff was friendly!

    10

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