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Mercure Madrid Santo Domingo
Plaza de Santo Domingo, 13, Madrid Center, 28013 Madrid – Show map
Excellent location – rated 9.2/10! (score from 1125 reviews)
Rated by guests after their stay at Mercure Madrid Santo Domingo.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this hotel was made on Aug 27 at 2:05 PM from the United Kingdom.
6 Reasons to Choose Mercure Madrid Santo Domingo
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941 properties in Madrid
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1125 verified reviews
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Mercure Madrid Santo Domingo's staff speak: French, Spanish, English
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Outdoor Pool (seasonal), Grounds, Terrace, Sun Deck
Food & Drink
Restaurant, Bar, Snack Bar
Free! WiFi is available in the hotel rooms and is free of charge.
Public parking is available on site (reservation is needed) and costs EUR 30 per day.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Air Conditioning, Designated Smoking Area
French, Spanish, English
From 1:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged EUR 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Mercure Madrid Santo Domingo accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the seasonal swimming pool is on the roof, which is accessible via an elevator and some stairs.
The swimming pool is open from June to September.
Based on 1125 reviews
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The toilet seat was very dirty and also the room had not been cleaned. I found some rubbish under the bed from previous costomers
Swimming pool very nice, busy at w/e but quiet on Monday
The hotel was in a perfect location and walking distance to everywhere I wanted to go. The big plus was the pool in the July afternoons we sat and relaxed with a cold drink in our hand. It was very nice experience and we had a lovely time and we will stay there again when I go back to Madrid next xx
So much nicer rooms than mine but I couldn't t be bothered changing.
Good location, room was small but was oki for us. Staff are helpful as well
Calm environment and handy to everything including metro. Easy to walk around and very safe
The only thing decent here was the location of the hotel.
Staff were extremely rude, no way this is a 4 star hotel, I would give it 3 starts at most.
I loved the pool area on the roof. Great views and they lend you towels to use when up there. Check in/ out was swift and easy and the location was perfect.
The pool was a little busy and the breakfasts very expensive.
Everything! the rooftop pool was so much better than the photo, and the mojitos were the best we've had! Great room, with all the facilities you could wish for. Staff were excellent, the room we were originally allocated smelt of smoke when we arrived and we were immediately allocated another one. Fantastic location, we have stayed in Madrid 4 times over the last year and this was one of the best places we'd stayed in.
Location was great...within walking distance of many things. Staff working at front desk were very helpful if dealing with you in person. They booked reservations and gave great directions.
When we tried calling the front desk for assistance we were told they couldn't assist us with no explanation and no timeframe of when they would be able. However when we actually went down to the front desk and asked in person for assistance they staff was very helpful.
Central location Good breakfast Rooftop pool/bar
Dirty carpet - cleaned on first day but left wet! Small window for size of room so rather dark.
good location, nice staff
We loved our room. The hotel is very clean and the location was excellent. It was very central and close to metro stations and within walking distance of good restaurants and shops. The pool area was amazing as it was on the rooftop with great views of the city. In the evening the pool was covered and the bar remained open.
Reception staff could've been more helpful. They were not very friendly. Also drinks were unfairly priced at the pool bar. Even soft drinks were €5 each! The bar in the lobby was cheaper for some reason. The hotel would benefit from having a games room for kids. A pool table, a table tennis facility and video games would be great to keep kids busy in the evenings.
location, clean, staff
small room not big enough for 3, beds were not cmfortable,
Clean, friendly and in the middle of the action.
The pool is really nice. When it closes, a glass covers it and it becomes part of the terrace, which is really nice to drink or eat something, while enjoying the sunset over Madrid.
Ideal, great pool with bar and ideal location
Pool closed a bit early.
The pool and terrace areas are very nice and make a great venue for after hours drinks
The rooms are on the small side
Great location , helpful staff,
The beds because we'd been to a festival and needed comfort
The location is great, only 2 minutes away from Gran Vía. The staff was friendly, and the room was always clean. We had a problem with our room, but then got another one without any problem.
I think we got one of the smallest and oldest rooms of the hotel. We got a room with only 1 bed (which I found a bit annoying because I went with a friend) the bed was too short, our feet came out of the bed. The wallpaper had a stain and was ripped off. One of the nightstand was broken and the lamp on my side of the bed didn't work. The hairdryer was also annoying because you had to keep pushing the button to get air.
The pool is great and the staff was friendly!
The roof top pool is great and offers spectacular views over Madrid - great place for a sunset cocktail. Breakfast also really good!
It was sometimes possible to hear the water systems - showers and running water - in other peoples' rooms
Didn't clean the glasses in the room on a daily basis. Had a problem with the blind for 2 days which had to be sorted.
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