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Property Highlights

Free WiFi

Places of Interest:

Passeig del Born Avenue (0.1 miles)
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Newest reviews for Saratoga

  • Denise
      United Kingdom
    September 1, 2014

    Bright modern hotel in excellent location. Enjoyed the jazz club Good sized rooms

    Noise in corridor. Patio round roof pool too small Restarauant food good but expensive Breakfast too expensive

    8.8

  • Claire
      United Kingdom
    August 31, 2014

    Rooms were spacious, clean and very well presented. The overall appearance of the hotel was lovely and we were all impressed.

    No tea/coffee making facilities in rooms. Could hear TV/talking from adjacent rooms. Limited space on roof so didn't get chance to use pool. Limited number of sun loungers downstairs.

    8.8

  • Andrew
      United Kingdom
    August 30, 2014

    Location, clean welcoming atmosphere Reception staff very helpful Lovely views from upper pool area

    Parking an issue Pool area too small on roof Not enough sun loungers in lower pool area

    8.3

  • Marzena
      Sweden
    August 28, 2014

    The location couldn't be better. The staff in the restaurant and the bar was so loveble! Especially our favorite Miguel! What a gem! We love you! :-)

    Wi-Fi didn't work satisfactory, only in some parts of the hotel.

    10

  • John
      United Kingdom
    August 28, 2014

    Had a great stay at the hotel. The hotel had everything going for it...Would find it hard to fault..

    9.6

  • Robert
      United Kingdom
    August 28, 2014

    Location is perfect, we have stayed at this Hotel before, if it wasn't good we would not have went back.

    Jazz night a little too late for us but very little noise and not too late.

    8.3

  • George
      United Kingdom
    August 26, 2014

    Staff and location

    Wi - Fi not up to the job

    8.8

  • Paul
      United Kingdom
    August 24, 2014

    Great location Lovely clean hotel Quiet

    Going home

    10

  • George
      United Kingdom
    August 23, 2014

    The staff were excellent especially on check-in and room service, and the rooftop bar is a joy !

    9.2

  • Elaine
      United Kingdom
    August 23, 2014

    Hair dryer

    9.6

  • Paul
      United Kingdom
    August 21, 2014

    Location is perfect for the city centre and seafront, generous accommodation, clean, with friendly helpful staff, great breakfast, very nice roof terrace.

    Breakfast quite expensive, people placing towels on sun loungers on roof terrace to reserve them!!

    8.8

  • Christian-alain
      Switzerland
    August 21, 2014

    Swimming pool view location bar

    Extremetly noisy rooms (one could literally hear what was happening in each room around ours)

    7.9

  • Barrie
      United Kingdom
    August 19, 2014

    Breakfast

    Lack of coffee or tea in room

    7.5

  • Angela
      United Kingdom
    August 18, 2014

    Loved the location of the hotel, right beside the old town which was great for bars restaurants and amazing shopping area

    Roof top pool area although quite small had the most amazing views of the cathedral

    9.6

  • Anonymous
      United Kingdom
    August 18, 2014

    Very clean Excellent location for the city Jazz club

    Overall customer service Small pool/little/no sunbeds

    7.5

  • Nicole
      United Kingdom
    August 17, 2014

    Room, bathroom, location

    Wi fi terrible

    9.2

  • Sarah
      United Kingdom
    August 16, 2014

    We asked for a quiet room which we got, our junior suite was big enough for 3 people and my sofa bed was very comfortable. Cleaning staff were great. Good value.

    Constant piped jazz music. Could do with more pool loungers downstairs. Gym was far too hot to exercise in, needs an air con unit.

    7.9

  • Victor
      Romania
    August 15, 2014

    The staff was very helpfull and friendly. The service was excellent. The location is very good, very close to the center and a few bus station to Cala Major- a very beautiful beach. The jazz club was great and the food there was the best food in Palma! We were very impressed by this hotel overall.

    The maids were a bit noisy in the mornings.

    10

  • Simon
      Sweden
    August 12, 2014

    Excellent breakfast. Great location, bordering santa catalina district. Palma museum of modern art is next door. Don't miss. Friendly staff.

    Really nothing to dislike.

    9.2

  • Shanna
      United States of America
    August 10, 2014

    Location is in the middle of shopping, an easy walk to the cathedral, harbor, restaurants, and a decent walk to a beach. The view from the roof top pool is great, overall the hotel is very nice, breakfast has a good assortment

    When we arrived to check in, we did not receive any sort of a warm welcome, the desk clerk just gave us our room key, and tried to send us on our way. I had to ask for clarification about breakfast, and he did not mention how the wifi was accessed. Our first room was not allowing any of our devices (we had 2 ipads, and 2 iphones) to connect to the wifi AT ALL. The next morning we went to the front desk and asked a new clerk how to access the wifi and it STILL would not work. We asked to be moved to another room to get closer to a router and they almost refused. They sent another member of the staff up to "verify" we were telling the truth. After an hour of back and forth, they finally allowed us to move (a room over) but the wifi picked right up. The connection was still hit and miss, but at least was accessible. The bed was uncomfortable, and it had 2 very flat pillows. We woke up with stiff necks, had to ask reception to get extra pillows. I was really taken back by how rude the overall staff was. I've had better customer service in three star hotels in Europe. If you are willing to ask around and put up with rude people the rest of the experience will be a good one.

    7.1

  • Thomas
      Norway
    August 8, 2014

    Very friendly staff Nice rooftop poolarea Clean Impressive breakfast Bikerental thru frontdesk, bike delivered to the hotell after 10 min.

    8.8

  • Andrew
      United Kingdom
    August 7, 2014

    Excellent location, close to all amenities and sites. Cleanliness of the hotel and lovely interior.

    Wish roof top pool was bigger but pool on ground floor great when you need to get out of the sun.

    10

  • Donalda
      United Kingdom
    August 6, 2014

    Location, cleanliness, staff, facilities, air conditioning

    Breakfast overpriced and trying to purchase drinks around the garden pool was an effort.

    10

  • Anonymous
      United Kingdom
    August 6, 2014

    Excellent room bathroom breakfast staff cleanliness gym roof terrace view (when you can get up there)

    People laying their towels on sun beds at 9 in the morning and not turning up to sit on them until midday. There was a day when i caught the first lift up at 9am (the time it was supposed to open) only to find towels already on all the sun loungers..... very frustrating!

    8.8

  • Anonymous
      United Kingdom
    August 6, 2014

    Tremendous out door space, especially the rooftop terrace

    Very intermittent wifi

    9.6

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