They put only one person on the reception desk the day we arrived, and this was not altogether unusual. This can mean that you have to wait a long time to get attended to. When I arrived, for example, a group of four was in the process of checking in. I wanted to find out about the parking arrangements (while my car was in front of the hotel, with my wife in it, marking time). Well. . .it took ten minutes to find an opening simply to ask about what best to do, which was: leave your car where it is, and unload your bags, for these spaces out front belong to the hotel; check in, and then we'll tell you how of get to the car park. Then this morning, I wanted to get a copy of a map of the city, but the guy on the desk was so busy, again with people checking in, that it was more trouble than it was worth to linger. I've never been to such a large place with so few staff. The breakfasts may be good, but we didn't take them here because they are outrageously expensive -- €19, I think. We simply made tea and coffee in our room, with our travelling kettle, and had some muesli, fruit, pastry, etc. (That mini-bar comes in handy!) I find it annoying that in the rooms you have at least ten things scattered around the room advertising the place and its facilities -- the gym, Sercotels elsewhere, the wifi (Whoopie!), etc. etc. etc. I wound up putting them all in a pile out of the way. A small matter, to be sure.
We liked being so close to the Casco Viejho as well as the Guggenheim; the secure parking under the building was very welcome, if very expensive (€18 per day); the comfort of the room, which was spacious, well-lighted, with a wonderfully comfortable bed, and (on the back) perfectly quiet, once the double-glazed windows were closed; I liked having a safe and a mini-bar; the staff were cooperative and nice, though few; and everything seems very bright, clean and solidly made.