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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

Calle Princesa (0.2 miles)
Show map Sercotel Suites Viena

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Newest reviews for Sercotel Suites Viena

  • Domiciano
    August 22, 2014

    The hotel is well located, two blocks from Plaza Espana subway station and near the Royal Palace and the Debod Temple. It is a few minutes walking from San Miguel Market, Plaza Mayor and from the commercial centre. The staff is very attentive and strives to serve you well. I was there two times when I visit Madrid, one in the beginning of the vacations and the other one in the last day in Spain. I stayed in two different categories of apartments, one with a big balcony in the roof and other a little smaller, but both were very good. The Breakfast buffet is also a good choice, with fruits, juices, many kind of breads and snacks, yogurts and other good options. If I go back to Madrid some day, I really intend to stay there again.


  • Anonymous
      United States of America
    July 26, 2014

    The hotel charged my credit card in usd before I arrived, which costs an unnecessary commission. When I asked about it upon arrival two different staff told me I was wrong. I had to speak to a manager to get it resolved. I don't know who's making money off this but it is a problem at hotels in Spain.


  • George
    July 22, 2014

    Staff was so helpful and polite. Kitchinette is very useful.

    Slow wifi in my room.


  • Anonymous
    July 13, 2014

    Apartment style hotel with the services of a real hotel, quiet street, good location

    Noise from corridor (depends on your neighbors I guess), slow wifi when lots of devices connected


  • William
      United States of America
    June 24, 2014

    Very quiet


  • Minhao
      Hong Kong
    June 21, 2014

    Very clean and comfortable, 5 minutes to the nearest metro station, convenient location.


  • Anton
    June 17, 2014

    The hotel/staff/location/service are absolutely great - and have not only satisfied but even surprised. Very clean, well-equiped and cozy.

    The only bothering problem was a kindergarden in front of the hotel (probably there are also rooms with windows to the opposite side). During the kindergarden opening hours I sometimes forgot that I like kids )) And a hotel should have scales of course - nowadays the ailines' fines for overweight are too high. Anyway would recommend this hotel to anyone with no hesitations


  • Seema
    June 12, 2014

    Spacious rooms, good location.

    Terrible staff! All went fine for the first two days. The next day, our AC broke and it was hot as hell. When we complained, the suggestion from the lady at the reception (short hair, don't remember her name), rudely suggested that we open the windows and sleep!!! Tired as we were, we even tried doing that, but it was too noisy and suffocating. After threatening to complain to her manager and even the police, she called the maintenance guy and got it fixed. The next morning, we described our experience to other people at the reception, who said that we should have booked directly with them and not with, that they don't get paid after a lot of delay form!! You only realize how good a place is based on how their service is when things aren't smooth I guess. Never going here again for sure!


  • Anonymous
      South Korea
    June 7, 2014

    very clean and cozy room. large room though not high cost.


  • Marco
    June 4, 2014

    Great location, just few steps from Plaza de Espagna. Good sound insulation, big and very clean room. The staff is very friendly. Free and fast WiFi internet connection.


  • Anthony
      New Zealand
    June 1, 2014

    Proximity to city, landmarks and restaurants. Met expectations.

    Nothing in particular we didn't like.


  • Avril
      United Kingdom
    May 26, 2014

    Everything! Beautiful room with superb facilities; great location; genuinely friendly and helpful staff. Would definitely stay there again.

    Can't think of any negatives.


  • Guy
      United Kingdom
    May 21, 2014

    Location is absolutely excellent, 5 minutes walk from the palacio real. Superbly clean and professional and all for £70 a night.....really great quality. There was nothing we didn't like


  • Jerry
      United Kingdom
    May 15, 2014

    Room 410, 8-13 May: Quiet; good bed; spacious room; ample storage; excellent bath/shower. Quiet depends on your neighbour, we found, but mostly very quiet (which is the most important thing for me). Would stay there again, unless we decided on a different part of town.

    This was a nice hotel - this is nit picking: Never had breakfast there. A few doors away is a nice cafe where two can have breakfast for €9. Hotel is a bit far from the main galleries, but right near the Palace. Air conditioning a bit tricky to get right. Too cold on top of the duvet, too hot under the duvet.


  • Minsook
    May 14, 2014

    Early check in was very good. The receptionists were helpful.

    The staff in the resturant for breakfast was not friendly.


  • Anonymous
    May 13, 2014

    Location very good, within a few minutes of the Gran Via and the Metro. Good sized room, comfortable bed and excellent shower.



  • Bastiaan
    May 7, 2014

    good location: city center and royal palace are all within a 5 minute walk; also there's two metro stations nearby very big and comfortable room and bed checkout is late (noon) and breakfast until 11



  • Anne
      United Kingdom
    May 6, 2014

    Good breakfast deal on. Comfortable room with ability to make snacks if required.


  • Andrey
    May 5, 2014

    Everything was excellent.

    We couldn't stay in Madrid for longer.


  • Jennifer
    May 4, 2014

    Location was good. Close to grand via and to the metro

    When I booked it as Suites I expected that there would be some other facilities. There was a stove and a microwave but not a single cup spoon or plate in the room.


  • Anonymous
      Saudi Arabia
    April 30, 2014

    Reasonable price

    Location and noise


  • Anonymous
    April 8, 2014

    Nice clean hotel with a good breakfast. Location is good, just away from the busy streets but all in walking distance.

    Strange to have a kitchen but nothing in it. Not important for us because we did not wanted to use it.


  • Anonymous
      United Kingdom
    March 30, 2014

    Staff were excellent. Had great local knowledge and made us feel very welcome. The room was spacious and of a high standard for a 3 star hotel.

    The area isn't central for tourists (3 stops from Old Madrid)


  • Max
    March 27, 2014

    Big rooms.

    Poor breakfast (as a vegetarian there was very little choose).


  • Anonymous
      United Kingdom
    March 18, 2014

    The location was good and there was a nice staff.

    the room was too dark and there were not dishes when we arrived.


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