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Jaén, 3, 03503 Benidorm – Show map
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308 properties in Benidorm
Including hotels, apartments, villas and more.
367 verified reviews
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Hotel Servigroup Castilla's staff speak: Spanish, English
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Outdoor pool (seasonal), Garden, Terrace, Sun terrace
Billiards, Sauna, Fitness centre, Games room, Library, Children's playground, Evening entertainment
Food & Drink
Bar, Restaurant (buffet), Snack bar, Special diet menus (on request)
Free! WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.
Room service, Vending machine (drinks), Currency exchange, Tour desk, Ticket service, Luggage storage, Concierge service, Private check-in/check-out, Shared lounge/TV area, Laundry, Ironing service, Trouser press, Daily maid service, Fax/photocopying, Gift shop
Newspapers, Safety deposit box, Non-smoking rooms, Family rooms, Lift, Heating, Non-smoking throughout
12:00 - 16:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
One child under 2 years is charged EUR 3 per person per night in a child's cot/crib.
One child from 2 to 12 years is charged 50 % of the room stay per night and person in an extra bed.
One older child or adult is charged 75 % of the room stay per night and person in an extra bed.
The maximum number of total guests in a room is 3.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 3 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hotel Servigroup Castilla accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 367 reviews
Value for money
Show reviews from:
Hotel Servigroup Diplomatic is located just 220 metres from Levante Beach in Benidorm, close to Plaza Triangular.
Score from 536 reviews Very good
Surrounded by attractive gardens, Servigroup Pueblo Benidorm is just 300 metres from Levante Beach. It offers indoor and outdoor swimming pools, sun terraces and rooms with balconies and free Wi-Fi.
Score from 1260 reviews Very good
Set just 300 metres from Levante Beach in Benidorm, Hotel Venus has a free-form pool and a large terrace with loungers. The spacious rooms have flat-screen TVs, private balcony and free Wi-Fi.
Score from 497 reviews Very good
Situated right on the seafront opposite Poniente Beach, this stylish complex offers an outdoor pool set in tropical gardens. Each María Cristina apartment has a furnished terrace with sea views.
Score from 114 reviews Very good
Great hotel , good food ,freindly staff and a great location ,very clean would go again
Gym was good, food was excellent
50% of gym equipment not working
Sentral beliggenhet,kort vei til alt.
Clean, comfortable and spacious room. Fridge in room. Effective and quiet air conditioning. Good water pressure for the shower. Pool area well kept with plenty of sun loungers. Lots of tasty options on the buffet. Free wifi.
Only basic toiletries in room ie shampoo and shower gel. No complaints really!
Food was good. Rooms were basic, but clean and sufficient. Wasn't full of big groups of hen/stag do's - slightly back from the strip which was perfect for noise limitation! Free wifi.
Pool wasn't clean No tea/coffee facilities in the bedroom
Location and staff excellent . Clean hotel
Food not as good as last year . Too mant theme nights
What a Beautiful Hotel. We could not fault this hotel on any level, everything in this hotel was EXCELLENT. Well done to all the Staff there
Food was excellent throughout stay. So were staff. Room was comfortable and adequate. Pool was well maintained, plenty of sun loungers. Location was good, close to nightlife but in a quiet area.
No pool towels available. Poor menu at pool bar. No life guard on duty at pool. Internet and business centre useless. Entertainment poor quality. The area used needs a makeover, add gazebo with lights to improve atmosphere. Room maid makes calls to room to disturb you when needing access. So annoying. Booking.com are selective in the reviews they publish. I have had to be insistent they publish my review but even now not sure they will.
after 10 years + at this hotel the answer is everything
there nothing to dislike at this hotel
Having never experienced an inclusive deal before the food exceeded expectations and was very good. The room was cleaned thoroughly daily.
Service very friendly, and Bar staff recommendation for fish restaurant in nearby village proved to 'make' the last evening of our break.
No tea/coffee making in room. Otherwise excellent facilities and value-for-money.
Fantastic staff very helpful in a great location close enough to everything but lovely and quiet all day and night. Spotlessly clean with very relaxed restaurant offering good choice of food at all meal times.
Beds too hard only complaint
The restaurant of the hotel was excellent! We had bought full-board (all meals included) and were extremely happy that we did it. Definitely recommend it to everyone. The price for the full-board was very little (here on Booking with some special discount of course!). However, the diversity of the food as well as it's quality could not be better! The lunch and dinner buffet were among the best we have ever had. The rooms were spacious and nice with a nice balcony. The staff of the hotel were extremely nice and helpful. We had asked for a very quite room and they gave us one at the end of the corridor. The asked us to let them know if we were not happy with the location of the room and they would change it for us. Unfortunately, after the first night we realized that there was some water dropping in the bathroom and therefore we had to change our room. They again gave us a very quite room. The customer service lady (don't remember her name, perhaps Jenny?) later sent us two tickets for getting some free drinks at the hotel bar, in order to compensate for the trouble of changing room. We think that this was really nice of her! We were amazed by how thoughtful she was. Thank you! The hotel has an indoor parking that is not free but we always found free parking on the street where the hotel is located, so no problem for the parking, at all! There was a live singing show in the hotel bar every night which was also pretty nice. It is very short walking distance to the beach and the beach is very nice and clean. We will definitely go back to the hotel and enjoy its location as well as its food! The steaks we ate there were the best we have ever had in any 5-star restaurant.
Leaving the hotel was very hard due to the fact that we had fell in love with it! I really mean it! ;-)
staff, food, cleanliness
Good variety of food, Good Rooms Nice Pool.
Group of noisy men returning to Hotel in the early hours of the morning.
Restaurant like a motorway cafe.
Very clean. Food Good. Central to every thing.
Bar area could be better.
Restaurant staff very friendly
My room was bext to the front water feature so noise of running water all day no cgance to have a nap in the room.
Very rude reception. Only one iron for the whole hotel. Customer service was very poor. Rude. Food was not very good. Poor selection. Cold food.
wonderful friendly staff nothing too much trouble for them
We loved the hotel and all the staff especially Jackie, she was lovely. The food was really good although could do with been a little warmer. The breakfasts were fantastic, so much choice. Would really recommend this hotel, it is in a quiet location but not too far away from the shops and beach. I loved the fact that the hotel was really quiet at night, no rowdy people disturbing your sleep.
Food could have been a bit warmer
The reception required more than 1 person to deal with booking in, and answering telephone at the same time!!! Very frustrating. We have stayed at your sister hotels 3star and much preferred any of them to the Castilla--4star!! Food was was up to the usual standard and staff attendance excellent. As the Venus and Pueblo have been refurbished, it made the Castilla very dated!
Great value for money! Stayed on a half board basis, but thought we would eat out, now and again, but the food was so good, we ate in every night. Location was perfect too, just a short stroll to the beachfront and bars, etc.
Excellent quality meals, spacious lounges and first class staff.
No tea making facilities in room
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