Reception could be better in meeting the customers needs quickly as there was a wait to be seen- a little acknowledgement to say they 'would be with you in a moment' would be better instead of making you wait whilst they took care of something on the computer. However, when they did manage to see you, they were pleasant enough.
I specifically requested a double bed room with a balcony but unfortunately this wasn't met... Maybe they only had family rooms with a balcony? I'm still not sure...
Cleanliness was an issue as soon as I walked into my room- bedroom floor looked clean on first sight but as soon as you walked on the floor without any shoes, there was a lot of dirt on the back of my feet... Maybe house keeping should use a wet mop instead of vacuuming hard floors in bedroom?
My window was overlooking the car park (a little disappointed with that) but I was even more disappointed the windows were absolutely dirty from the outside. They need to hire a window cleaner on a regular bases as it looked very mucky.
The housekeeping staff were a little cold- I tried to communicate to one lady that I was leaving my room in 5mins if she would like to clean the room. Unfortunately she was a little rude and couldn't understand what I was saying. They left a dirty cloth on my dressing table when they left to clean another room, so I found them and handed it back. However, I didn't receive a 'thank you' or 'sorry' from them. If you passed their housekeeping team in the corridor, they walked passed you with no acknowledgement. Maybe some staff training in 'positive interaction with guests' would be a good thing.
Decoration was a big disappointment for a 4 star hotel- very tired and needs updating, with some marks on the walls.
Bathroom needed to be thoroughly cleaned as I found hairs in the hair dryer (I know, obvious, right?
Excellent location- right on the beach front.
Bed was comfortable if a little noisy from rooms next door but there was a lot of families with children so that was to be expected.
Food was great with a wide selection to cater for all tastes. Restaurant staff were exceptional workers in keeping the canteen ticking over, often working tirelessly for breakfast, lunch and dinner. I've never seen a team work as hard spinning lots of plates (pardon the pun!) to make things work efficiently. Well done restaurant staff!!!