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Avenida América, 41, Chamartín, 28002 Madrid – Show map
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939 properties in Madrid
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1478 verified reviews
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Silken Puerta America's staff speaks: Italian, French, Spanish, English, German
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Fitness Center, Turkish/Steam Bath, Indoor Pool, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 22.35 per day.
Room Service, Car Rental, Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
Italian, French, Spanish, English, German
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Free! One child from 3 to 12 years stays free of charge in an extra bed.
One older child or adult is charged EUR 60 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Silken Puerta America accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 1478 reviews
Value for money
Show reviews from:
This sophisticated hotel is in the 770 ft high SyV Tower, and includes a gym and spa. All rooms have fantastic views of Madrid as well as free Wi-Fi and flat-screen TVs.
Score from 1062 reviews Excellent
The Ayre Gran Hotel Colón is a designer hotel in a peaceful setting, just under half a mile from Retiro Park. It includes stylish, air-conditioned rooms with free Wi-Fi and flat-screen satellite TV.
Score from 2138 reviews Very good
Just 2 Metro Stops from Real Madrid's Santiago Bernabéu Stadium, this hotel is located next to the Kio Towers on Paseo de la Castellana. It features free Wi-Fi, a spa and a free gym.
Score from 2407 reviews Very good
This boutique hotel features the Egyptian Museum and a permanent display of art from Papua New Guinea. The Urban has a small rooftop swimming pool, terrace and cocktail bar.
Score from 617 reviews Excellent
The rooms were interesting,different, clean and worth the experience.
Out of the way.
The design it's so creative and breakfast was good
I don't like the tv unit it's old and doesn't have much there
The room was poorly built. The bed was terrible. Design was useless really useless. The room service was a ripoff. The place needs serious maintenance. The staff were hopeless and clueless.
- Reasonable Price - Clean - Close to a metro station
- Food - Bathrooms not practical
Everything. The room we had was amazing, even on the 2nd floor. And the architecture of each floor and room was incredible.
Too small roms, not kattle for tea and coffee, showers walls made from glass without doors, sockets are limited.
awesome entourage, good beds, sleeping quality, absolute no disturbing noises in room, excellent treatment, very friendly personel, skybar is wunderful asset, I drank the best bloody mary I ever tasted ( bar on ground floor ), metrostation is 6 min. walking distant, even neighbourhood is affable One should go to a local pub and amaze. Looking for a hotel in Madrid , no better place to be then Silken Puerta America
helpful staff the design of the room
location was outside of the city operation manual for the rooms should be given to guests
Everything was excellent, bizarre, unique, stylish . . . .try it!
Only a single night stop over so will return another time to enjoy the facilities properly.
Nice design, nice staffs and service.
the style of the hotel was good
i didn't like the location
A real treat if you are into design.
A staff BROKE into my room without knocking the door to check the minibar. Neither the reception manager nor the guest relationship manager would like to say a true sorry. They told us that we could only write a letter to the community of Madrid or change a hotel. Never come back again!
The room was amazing, and very friendly staff, I also liked the airport shuttle service
The innovative design
Booking a room by Zaha Hadid is really worth it. Very nice bathroom. Good breakfast. Nice design. Close to the airport. If you stay just 1 night at the weekend and depart early you might not need to buy parking slot since you can park next to the hotel in the street for free. Figure it out.
Breakfast was amazing. Hallways, it's like a futuristic museum.
Service was NOT 5 star, absolutely reactive and incredibly slow. We stayed at the second floor and there was an hotel party on the first. There was no sound isolation and even though we called the front desk (many times) they offered a late solution the next day after we went to leave a formal complain.
Really surprised that the rooms looked exactly as pictured. It was an experience, not just a room to stay in. We enjoyed the view of the city that our room afforded; we woke up to a stunning sunrise as we left the drapes open the night before, loved the ability to set the lighting mood to day or night, loved the many little things that made it comfortable. We thought at first that it was too eclectic for our taste but the comfort it afforded made it all worth while.
Loved everything in the white room we stayed at.
Amazing design Staff was extremely professional and courteous
Location is far from the center and there's nothing to do or eat around it (take into account 15 euro cab into the city each way when staying there)
Neat, clean, friendly staff, 5 star experience, free shuttle to and from hotel to city center and airport, Comfortable rooms, great facilities.
Each floor has a different design. We had the Zaha Hadid room on th 1st floor. Totally recommend it.
We enjoyed everything
Form follows function, as Bauhaus architects would say. Well, there is a lot of form in this hotel (some of it even on additional cost, like we choose), much less function (e.g. air condition blowing directly on the sofa, or almost no space for toiletries in bathroom...), lots of high tech stuff supported even with a door knob hanger saying 'Something is broken' for those who cannot handle high tech. And all of this literally on multi track highway (you have beautiful view on it!) with a lot of noise which even sound isolation cannot isolate. And the location is in the middle of nowhere, so you spend half an hour in cab riding towards downtown while at the same time receptionist would say that it is only 20 minutes to city center on foot! Also, Wi-Fi is not for free (despite they claiming it), only basic web browsing on lowest possible speed! And when you complain about it, they will do anything to justify they don't have a clue what the service industry is! The 'polite' receptionist excuse herself for not having 'Sea view rather than highway view'! Anyway, the hotel ruined our visit to the beautiful city of Madrid! Choose anything else if you are visiting Madrid as a tourist!
nice view in 11st floor nice & comfortable design metro & supermarket is very near
nothing but expensive breakfast
Breakfast was very good - wide choice except the organge juice tasted off.
Ordered some food from the bar - a pizza - was the worst pizza have ever had - tasteless with mountains of cheese. Could not finish it!
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