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Silken Puerta America
Avenida América, 41, Chamartín, 28002 Madrid – Show map
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6 Reasons to Choose Silken Puerta America
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940 properties in Madrid
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1412 verified reviews
We speak your language
Silken Puerta America's staff speak: Italian, French, Spanish, English, German
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Fitness Center, Turkish/Steam Bath, Indoor Pool, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room
Free! WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 22.35 per day.
Room Service, Car Rental, Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
Italian, French, Spanish, English, German
From 2:00 PM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 2 years stays free of charge in a crib.
Free! One child from 3 to 12 years stays free of charge in an extra bed.
One older child or adult is charged EUR 60 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Silken Puerta America accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that the Wi-Fi connection is a basic one. If you want a more powerful connection, you can book the premium service.
Based on 1412 reviews
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Everything was excellent, bizarre, unique, stylish . . . .try it!
Only a single night stop over so will return another time to enjoy the facilities properly.
A real treat if you are into design.
The room was amazing, and very friendly staff, I also liked the airport shuttle service
The innovative design
Booking a room by Zaha Hadid is really worth it. Very nice bathroom. Good breakfast. Nice design. Close to the airport. If you stay just 1 night at the weekend and depart early you might not need to buy parking slot since you can park next to the hotel in the street for free. Figure it out.
Really surprised that the rooms looked exactly as pictured. It was an experience, not just a room to stay in. We enjoyed the view of the city that our room afforded; we woke up to a stunning sunrise as we left the drapes open the night before, loved the ability to set the lighting mood to day or night, loved the many little things that made it comfortable. We thought at first that it was too eclectic for our taste but the comfort it afforded made it all worth while.
Loved everything in the white room we stayed at.
Amazing design Staff was extremely professional and courteous
Location is far from the center and there's nothing to do or eat around it (take into account 15 euro cab into the city each way when staying there)
Neat, clean, friendly staff, 5 star experience, free shuttle to and from hotel to city center and airport, Comfortable rooms, great facilities.
Each floor has a different design. We had the Zaha Hadid room on th 1st floor. Totally recommend it.
We enjoyed everything
Form follows function, as Bauhaus architects would say. Well, there is a lot of form in this hotel (some of it even on additional cost, like we choose), much less function (e.g. air condition blowing directly on the sofa, or almost no space for toiletries in bathroom...), lots of high tech stuff supported even with a door knob hanger saying 'Something is broken' for those who cannot handle high tech. And all of this literally on multi track highway (you have beautiful view on it!) with a lot of noise which even sound isolation cannot isolate. And the location is in the middle of nowhere, so you spend half an hour in cab riding towards downtown while at the same time receptionist would say that it is only 20 minutes to city center on foot! Also, Wi-Fi is not for free (despite they claiming it), only basic web browsing on lowest possible speed! And when you complain about it, they will do anything to justify they don't have a clue what the service industry is! The 'polite' receptionist excuse herself for not having 'Sea view rather than highway view'! Anyway, the hotel ruined our visit to the beautiful city of Madrid! Choose anything else if you are visiting Madrid as a tourist!
nice view in 11st floor nice & comfortable design metro & supermarket is very near
nothing but expensive breakfast
Breakfast was very good - wide choice except the organge juice tasted off.
Ordered some food from the bar - a pizza - was the worst pizza have ever had - tasteless with mountains of cheese. Could not finish it!
Value and good bar and restruant
Outstanding design, great restaurant, beautiful views from rooftop bar
Terrible Wi-Fi connection unless paying, location isn't the best
Architecture Service Kindness of the staff comfort
That it was different. The staff in the restaurant at night, very pleasant and professional. It's good to see this place once for one night.
I thought it was tired as others had mentioned. I thought some of the design features were impractical e.g. a bath so large I could lay down flat with my elbows out. A card in the bathroom said Madrid needs to protect it's water - so an element of contradiction. Apart from a gentleman I dealt with on Reception the others appeared rather unapproachable and not over friendly. I did not feel relaxed during my stay.
I really liked the work from architect because he has decorated all floors with different theme which I really liked.
Just location is not good because didn't saw any food center or shopping area near to this hotel. Thakns
Very friendly and professional staff. The best in Spain so far.
Top floor bar shut in the morning.
Great hotel with some novel ideas. Clearly not to everyone's tastes but we liked it. Close to metro station
Not walkable to anywhere under 10 minutes without using the metro but fine for us
Target to use elevator
I like the hotel because it's clean value for money ,staff speaks English , and food is good ,
No free parking for the guest
The style, the material used, the whole concept
Terrasse bar all the time closed for guests as it was booked for special events.
Great Atmosphere and helpfull staff
Shuttle bus service was ok , the lady at the reception was very helpful ( her name is Goadalopa ) .
I choose to stay in Zaha Hadid design ( white Room) but the room is nice as a design but not practical for staying and moving in the room as example : only one miror in the toilet , no full body mirror , internet service is very poor , the shower design is fantasy but you can't stand to take a shower comfortably , The hotel is far from the city center. Small swimming pool and the GYM are both in a closed small room, no space fir bags , limited and small space as closet Generally the stay was ok nothing wring but the room is not comfortable at all . It is good for solo traveler
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