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Carrera San Jerónimo, 34, Madrid City Center, 28014 Madrid, Spain – Show map
Excellent location – rated 9.6/10! (score from 642 reviews)
Rated by guests after their stay at Urban.
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They speak your language
Urban's staff speaks: Portuguese, Italian, French, Spanish, English, German
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Outdoor Pool, Terrace
Fitness Center, Solarium, Turkish/Steam Bath
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 27.50 per day.
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating
Portuguese, Italian, French, Spanish, English, German
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 2 years stays free of charge when using existing beds.
One child from 2 to 12 years is charged EUR 44 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 642 reviews
Value for money
Show reviews from:
In a restored 18th-century Madrid townhouse, NH Collection Madrid Palacio de Tepa features a gym, free Wi-Fi and elegant rooms with a flat-screen TV.
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The Hotel Preciados is located in the heart of Madrid, a 5 minute walk from the Puerta del Sol. It offers modern services, including free Wi-Fi access and free minibar in rooms.
Score from 1769 reviews Wonderful
In the cultural heart of Madrid, this luxury designer hotel has a fine art collection. Each elegant room has an LCD TV and a CD player. The Hotel Villa Real is in the Triangle of Art.
Score from 485 reviews Excellent
The Silken Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid. It has an indoor pool and Turkish bath.
Score from 1641 reviews Very good
Location, breakfast, design
Room was not too business friendly, and the swimmingpool and gym are both a joke. The pool is children size, and the "gym" was smaller than my hotel room.
From friendly helpful staff, through to esquistely designed rooms and a hotel steeped in history encased in contemporary design, the Urban was truley memorable and the only way to appreciate Madrid.
The Urban is in walking distance of the majority of things to see in Madrid, so for a long weekend this was perfect. The staff are friendly and very helpful - and the extra little touches such as the rose left in the room on our first day with a letter wishing us a nice stay and asking if we needed them to make reservations or get tickets or anything else we might need was just lovely. The hotel is beautiful and modern with a fabulous terrace, quirky archaeological statues everywhere and a very good restaurant. I would definitely go here again.
The breakfast is a bit pricey but that is to be expected in such a quality hotel. However, we did go elsewhere for breakfast - when you can get coffee, fresh orange juice and a plate of churros for a quarter of the price just down the road, there's no contest! Aside from this tiny detail, which was not a problem at all, I honestly have no complaints whatsoever.
Seemed understaffed for 5 star, short on porters and restaurant staff
Location. Uniqueness. Comfort. Value for the money.
Bed too small
The great artwork in the foyer, the lovely shower and products, the comfortable room, the free wi-fi and the location. A special mention to Lydia of guest services who gave fantastic recommendations
Nothing. We really enjoyed our stay
Quality and cleanliness. Location Food and complementary glass of champagne. Roof top restaurant Comfortable bed and quiet air con.
No tea/coffee making facility in room
No boiling water, can be necessary when travelling with child. Small bed I dont know how it was rated 5 stars
Walk to the museums on one side and old town on the other side-superb location! Nice concierge with good advice.
Rather odd or quirky interiors, the Buddha image in our room, small room and tiny bathroom, tiny trash can in the bathroom, poor replacement of soap.
Location. Hospitality of the staff.
All round excellent modern design hotel. Room prices vary massively but if you can get EUR 210 + tax it is a bargain.
Half of the rooftop bar was shut for a private party.
The central location
We arrived one hour earlier than check-in but had informed the staff that of this. However, the room was not yet ready and we were offered an upgrade for an extra 30 Euro per day. This turned out to be a rip-off, as the room was a duplex, the upper floor being completely useless. The bedroom floor was very small and there was no space for a desk or an armchair! They call this a five-star!!! The wardrobe was too small for a single person, let alone for two. The WiFi connection was playing up and unreliable all the time. The staff on the top floor was rude and few of them could speak English. No 'do not disturb' signs were available and staff barged into the room several times without permission. Despite the hotel's claim that the rooms are sound proof, it was possible to hear what was going on in the adjacent rooms. We would have expected a much better spread for the 29 Euro breakfast. We even had to beg for a cup of coffee on the first day!
I loved the location and the ambience of the hotel. It's close to the mayor plaza and other attractions.
The bed is too small not comfortable. The room is a little dusty and no bins to dispose your garbage.
location staff breakfast
I fell in a museum and the hotel got me an excellent Dr. within an hour of my return from the museum. The staf could not have been lovelier or more helpful.
My room would have been too small for two people with two bags. It was perfect for one person.
Very cool hotel great layout great staff
First suite we had had noise from street early morning we were moved by great staff and new room was excellent
Friendly, central hotel. Modern, close to bus tours, close to main plazas and great authentic restaurants. Helpful, clean, one of the only hotels with a pool. Loved the extra effort they made for my boyfriend's 30th birthday.
Hotel staff buzzing the doors for turn down service at 10pm when we were already asleep. We just made sure the do not disturb was on most of the time.
Booking.com says that the rooms are sound-proof. You can clearly hear noise from corridors and from neighbors 360 degrees. The only sound-proof thing is a window.
Excellent location - the majority of the good tapas bars and restaurants are within 10mins walk. Good facilities - modern design and lovely to have small rooftop open area with bar and small pool. Excellent staff. 5mins walk from the galleries / museums. Despite my negative comments I would definitely choose the Urban again.
Wooden floors amplify the noise from people walking about and the heavy bedroom doors slam shut so on each floor you can hear every door every time it closes....not good throughout the night. Soundproofing between the rooms could be better. There is no way to justify the breakfast price - even Swiss ski resorts provide more for less (!) and 5mins walk in any direction will get you a very pleasant breakfast for a fifth of the price.
Location + service+ freindly staff + clean+ nice decoration
Safety box was not working + poor wifi
Location Service Terrace and swinningpool on the roof
Looks old-fashioned Ethnic style
- quiet - friendly personal
- I found a hair in the bathroom and it was not from us - in the bathroom there is not ventilator for the toilet
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