Palacio Valderrabanos  

Location was excellent and the building was fantastic, but needed a lot of decoration work.

Despite the cold weather, the room was always cold. One staff member told me that the heat would be provided between 7pm and 2 am !! Since I was not happy, the hotel provided an electric heater. Except the reception staff and room maids, we found the staff cold/distant. We were told that the hotel bar was closed at 8pm and asked to leave the bar. But the barman served a friend or two and continued to chat with them in the bar!! I cannot classify this hotel as 4-Star establishment...

Very quiet, excellent breakfast, right next to the Cathedral inside the city walls, very close to restaurants, cafes and bars, large bathroom with large bathtub, great seating/living room areas downstairs, staff spoke good english. And, it is just exciting to stay in a 15th century palace of a bishop. We really enjoyed our stay!

The plumbing is probably very old, which is understandable in a 15th century building, so at times the bathroom was a little smelly. Also, the water was a little brown when filling the bathtub, so it is certainly not drinkable.

Very central and great value for money. Not the poshest hotel in the world but was quaint and very spacious, perfect for a cheap weekend away and as a base to explore Avila.

The hotel staff was great and the location was ideal for our needs.

Excellent location. The hotel has a certain grandeur.

The dining room is in the basement. No natural light and the room itself needs a bit of restoration.

The hotel was very spacious and elegantly appointed; the summer price is vastly higher! Reception staff were excellent and courteous. The room was weel appointed but the air-condioning did not work - which was pointed out to the hotel via their own quality questionnaire. The hotel's location next to the cathedral was excellent for exploring Avila.

We ate an evening meal in the hotel whose dining room was a little lacklustre and the waiter seemed relative disinterested in assisting one to understand the english equivalents of the food on offer (I speak enough spanish to easily get by in conversation) and he smelt badly of bo! Our bad luck I suppose.

Excellent location and value for the money

Very nice hotel, situated next to the cathedral, with a splendid view, very nice building.

Location was superb, right next to cathedral. Hotel itself was very impressive ex palace retained its feel

Location was perfect- easy walk to all the major sites and eating joints

Could be modernised

I liked that the location was very close to everything inside the city walls and also to the outside city. The rooms were extremely clean and the staff very helpful.

The bed was very hard - our friends staying next door said the same so I think it may be something across the hotel.

The location was incredible - right on Plaza de la Catedral. We didn't use any form of transport during our stay besides a eur7 taxi to and from the train station and the ancient mode of getting places- our feet. From the hotel we could reach busy restaurants, designer stores, the ancient walls, churches and majestic views within minutes. We had a brilliant double room on the second floor with a window looking onto the plaza. The room was clean, spacious and comfortable. Although the decor may be described as old-fashioned I preferred to see it as simple and authentic, adding to the romantic experience of the ancient city. The elevator was a bonus after a long day of walking and to get our luggage upstairs. Staff were friendly and helpful. Serious value for money.

Handy location within the city walls and proximity to Avila Cathedral

Hotel service rather poor - not helpful and no packed breakfast when we had to leave early in the morning before the restaurant opened.