Melia Villaitana    

food was terrible and expensive

Such good value for money for a hotel of this standard,maybe food and drink a little expensive but still good.

In house parking was confusing on arrival but chose to park outside of the hotel because it was very expensive i thought

Only the view's. Not much else

It took 30 minutes to find the room as the hotel layout is very complicated, the staff at first did not know either. The dining room experience was very poor, it is a free for all and organised chaos.Some staff we friendly, but some were not.If they state that the hotel is 50% British populated, then why apart from BBC world news there are no English Channels, the majority are German! Over all the Food was poor.The complex is very complicated and very difficult to find anything.

Almost everything the location is very good enjoyed the food staff very competent and friendly the complex is amazing also we were upgraded to a junior suite...happy with this

No tea/coffee making facilities in the room -extra charge for room service - we have been in other hotels of this quality and dvd players have been available and no free wifi which is also unusual nowadays

Great looking ,clean and modern hotel in a fab setting. Loved it

Stayed half board and although food was fine. Maybe it could have been better. Not really a dislike

Liked the design of the hotel, the rooms and the views. The golf was great and breakfast excellent. Staff in the hotel were cheerful and helpful.

Extensive building works around the pool area. Not enough direction signs to get to restaurant. Many guests roaming site looking for breakfast. Although this is obviously temporary this is a big site and we have had problems in the past finding areas.

Everything about the hotel complex!

There was some repair work going on to the large swimming pool which was therefore out of commission, but these things have to be done sometime and it was too cold to use it anyway!!

The room was superb Heated pool

The cost of food Between restaurant and club house

The Concept: the Hotel reensamble a typical Spanish village from this region. The restaurants, also room Service excellent

Huge queues at the reception No miniatury, not Sven water in the room.

what a lovely location and everthing was great apert from one thing

the resturant was frezzing cold of a night no good at all

everything, the room, the views over benidorm. the complex is just magnificent. parkking is so easy and can park outside or inside. restaurant excellent.

nothing

Beautiful hotel in fantastic surroundings. Best value for money ever

excellent rooms and facillities

no discount for golf

Rooms were luxurious Surroundings and architecture were really great.

Having our dinner put forward to lunch time on the 31st and then expected to pay another €175 per person for a gala dinner none of which had been offered before or during the booking. This had been planned for our New Years celebrations but instead we ended up getting a taxi into town where we had a brilliant time. We also found the staff in the restaurant working on the griddle lacked manners and although there was a lot of choice it was not always replenished when empty and often cold. We spent Christmas at a 4* hotel in benidorm and found that a 100% better.

loved it's quirky design - all around the idea of a Spanish village/small town. Absolutely stunning. Also brilliant breakfast.

Bathroom smelt a bit - sulphurous smell.

Excellent location, great hotel, magnificent breakfast. Outdoor heating swimming pool and GOLF.

End of October hotel is more or less "seniors club". That large hotel without people around so many pools and kids place is somehow sad. Price is groundless high, if you are not there to play golf.

The big pools in the 4*-part of the resort are un-heated, meaning they are completely useless as soon as the outside temperature drops below 27 degrees as they are far too cold. The pool in The Level is heated however this is not accessable unless you are a 5*-star Level-resident.

The Hotel is lovely with a great large pool area. The breakfast buffet had a good selection with something for every one. The bedrooms were a very good size, Just a shame we looked over the rubbish bins and the floor's were dirty the bathroom being the worst. The bath hand rail was hanging from the wall as was the towel rail.

Some of the staff had a very rude and could not care attitude. They seemed to be very short of staff at times. They also seem to lack any kind of supervison.

We where on a 4 days break for our wedding anniversary and where looking gor a bit of luxury and a quite relaxing break, stress free! The hotel gave us all of those things, the staff where excellet very helpful and friendly we had a wonderful time. The location is fantastic close enough to the centre for nightlife and shopping if you want it and of course the beach is very close by.

In my opinion there was nothing you could not like about the hotel.

a place to unwind/ with time out

The room was lovely and spacious

There were no heated pools.

Very few complaints. Perhaps the distances to walk around the complex.

Booking in at one location and booking out at another. Service very slow. I arrived in the underground car park at 1730 hours and left at 14.30 the next day. I was charged almost Euros 9.00. I was under the impression that the parking rate was Euros 3

Spacious

No evening entertainment

its desinge

a bit far from the town

The staff were exceptional and a credit to the hotel, the attention to detail was second to none, the staff had the ability to recognise customer needs and values and responded accordingly. The hotel definitely catered for the British taste, we fully understand the reasons, however being residence of Spain we would have preferred a more Spanish flavour, or at least more traditional Spanish food choice. Having said that we would visit over and over again, superb! As a tip, we asked to see a wedding package and was referred to the website, having managed hotels for many years I would strongly recommend the hotel refer any enquires such as this immediately to the events team whilst the enquiry is warm.