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Gran Vía, 41, Madrid City Center, 28013 Madrid, Spain – Show map
Excellent location – rated 9.5/10! (score from 721 reviews)
Rated by guests after their stay at Vincci Capitol.
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721 verified reviews
They speak your language
Vincci Capitol's staff speaks: Spanish, English
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Sauna, Solarium, Spa, Massage, Hot Tub, Turkish/Steam Bath
Food & Drink
Bar, Breakfast in the Room
Internet via modem is available in the hotel rooms and is free of charge.
WiFi is available in public areas and costs EUR 9 per hour.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Air Conditioning, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child under 12 years stays free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Pets are not allowed.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 721 reviews
Value for money
Show reviews from:
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Score from 1547 reviews Very good
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Score from 1196 reviews Very good
The dressing room is small The bathrooms are so small that you even cant get in and out I am not fat i swear
room is very Small.
Poor welcome policy. No personel at the entry to help with the lugages.
There is no room services, air condition doesn't work well. Balcony is locked and no fresh air you can get also, you can not see the City view with lock balcony.
The location and staff are great
The lighting is horrible. It is almost impossible to read in bed
I did not like the air condition .. Its to hot and no way the room become cold .. I call the reception and they send the technical man but still rooms are hot .. Try to improve it.
location is excellent, it is a new hotel with welcoming staff
one of the staff - i didn't get his name- young Spanish male working in the reception was lazy & didn't help us even if we ask simple question he send us to travel agency. rest of the staff were nice & helpful
Location was good; it was clean and staff were friendly
We asked many times for iron abd couldnt get one; there was no kettle or tea facility in the room which is unusual specially in goor rate hotels! Also the terrace close at 7pm which is really early specially in madrid
Ideal location, great breakfast and very cooperative staff
The location of the hotel was very nice
Their beds are not comfortable at all !!! They need to change thier mattresses
The Terraza view close to early 7 pm.
View Personal Room Bathroom Balkon
Very beautiful and helpful people at the reception and nice hotel as well!
Everything is amazing ❤️
the location is excellent. Hotel is very functionel, clean value for money
Where it was located
Breakfast was not included in the price
Very central. Clean comfortable quiet .lovely bar and balcony area.
Clean, great location
Room is quite small, but bathroom is good
We enjoyed the location.
The cleanliness of the room was poor...
room was too small. breakfast was just not upto the standard of a four star hotel.
Location Nice Staff Nice Views to Gran Via
- Small room for good Price and good views to Gran Via - No free Wi Fi - No breakfast
The breakfast fare is always good.
The front desk lady named Estefania is rude to her guests. Her behavior is not fitting for a role which requires her to interact with guests. The two other officers are very good in their jobs. It's only ms Estefania who should not be in that kind of role. Maybe she should be assigned in the administration office. I would come back to this hotel if they hire more customer-oriented employees.
Very nice design hotel, excellent staff and great location;
not a complain, but the rooms started to show signs of ageing (we stayed at the hotel in the past).
Hotel location is very strategic close to shopping and many restaurants china, japan, europe Shop around the hotel, which is the largest and El Corte Ingles complete (buy souvenirs in the store is more complete and cheaper price)
If you want to buy handbags made in Madrid (Loewe) and other European-made area to another should take a train or Taxi.
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