Vincci Selección Rumaykiyya  

The staff made the trip bearable - very nice respectful and pleasant - Reception poor though and "Director" quick to blame his own staff. Elevator and fire Escape proceedure poor/inadequate

Management and reception leave a lot to be desired for a 5* Hotel as does the lack of 'included extras' which one normally finds in a Hotel like this. There is only one lift to access hotel rooms and ski lockers - long wait and impossible in the mornings. Ate 1 night in hotel - no Al a Carte and the buffet style main meal expensive and just edible but cold. Breakfast good. Hotel transport to and from village (only way after 5.00pm) was slow and badly organised but staff excellent. Would rather stay in Grananda next time or one of the other 4* Hotels in Pradallano like the Melia - which is far far above the standard of the Rumaykiyya

Even though I had booked for 3 nights, they let me stay only 1 because the weather & the forecast was bad for skiing. They allowed me to change the other 2 nights to early April.

Our 3 bedded room had only been prepared for 2 people

Easy access to ski slopes. Rooms were very nice - lots of space. Staff extremely helpful

The hotel is clearly the prettiest in the area. The shuttle service was very good.

Parking! I was told there was parking outside the hotel. I managed to find a space about 80m from the entrance to the hotel. However this was not parking for the hotel and my car was towed away and I was given a very large fine. This should be made clear by reception.

Very friendly staff, and getting a lift pass directly from the front desk was a blessing. The ski hire was also a great feature.

I think it has a few more stars than it really deserves. The staff are great, but the actual hotel doesn't really warrant 5 stars. The rooms are not very 'warm', and you can hear everything around you due to non-existent sound proofing. The old elevator also makes quite a lot of noise. The food was a bit hit and miss. Nothing wrong with it, just doesn't warrant the prices.

There were so many things which were amazing! The fact that we did not experience any of the negative points raised by others who complained about the hotel on here was a relief. It is apparent to me that the hotel values it's guests and when there I was trying to find fault, but couldn't! A girl called Christina on reception who spoke good English was outstanding and helped explain the area and pointed us towards the hotel's own Ski-Hire shop which again was good. We had a problem with the tv in the room, and from calling reception to an engineer knocking at the door took less than 2 minutes! He fixed the electrical problem quickly which allowed us to watch the latest films (unlimited) and use the cabled internet which connected to the tv (would have been better near the work desk for me to be honest but it was ok), adult movies which of course I didn't watch! and also music on demand from loads of different genres etc, there was a charge of about £24 for all this which I know many would say is quite expensive but I didn't think so. As the hotel was quiet we were automatically upgraded to a superior room which had doors which opened out onto a massive balcony area where you could see the mountains, this was amazing. The restaurant was expensive, although the free breakfast was to die for, absolutely fantastic. I've stayed in hundreds of hotels and this honestly was great! When I say expensive, I actually mean it was a very high class restaurant. Wherever you go you generally get what you pay for, the food was of the highest quality. Not a massive menu, but that's often the case when the food is so special. You really must try the food from the lunchtime menu. At dinner the starters and desserts are from a massive buffet. The ski-lift is outside the hotel door and therefore its probably the best placed quality hotel in the Sierra Nevada,

I think I saw a spec of dust on the tv in the room, but that's it!

Good food, friendly and helpfull staff. Close to the ski lift and taxi service to the town.

The lack of a bar with friendly prices. Nobody goes in there.

The staff treatement, breakfast and the location.

The noise of the WC.

Lacation for skiers was good , views from the hotel were fantastic ,

Generaly the staff were not properly trained in there basic jobs a bit like faulty towers . I did complain to the manager who slaged off his own staff , and the hotel ran out of orange Juice one morning , I mean it is Spain and they do grow on trees !!!!!!! On check out the reception girl was very rude which I found upsetting .

Location/, staff, good value for money.

diner was average and it is a bit away from the center of the ski station

El hotel únicamente merece la pena por su ubicación, el resto no se corresponde en absoluto con un cinco estrellas.

En primer lugar, a pesar de solicitar, por escrito y mediante una llamada, una habitación con vistas porque era nuestro aniversario de bodas, nos dieron una habitación de la parte de atras en la que sólo se veía un talud. En cuanto al personal de recepción debo decir que dejan mucho de desar por su falta de profesionalidad, en concreto Silvia. Esta Señora se negó a que nos bajara el Transfer del Hotel a una zona de Pradollano diciéndonos que el hotel estaba lleno y que había mucho tráfico. Es preciso aclarar que si vas sin coche, como era nuestro caso, estás completamente aislado. En cuanto al SPA decir que es muy cutre, y caro. Para concluir debo decir que es una pena que un hotel con excelente ubicación carezca de un personal adecuado.

Siendo un hotel en una estación de sky, muy alejado del centro de la estación,pretendian que quitase el coche de su parking antes de ir a squiar, siendo improbable que encontrase aparcamiento en los parking publicos que en fin de semana estan abarrotados.

Muy buen hotel, agradable y con excelente ubicación para esquiar. Servicios del hotel muy buenos, y el trato del personal magnífico.

Poco sitio para aparcar fuera del hotel, y el coste diario del parking del hotel es muy alto.