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Westin Palace Hotel
Plaza de las Cortes, 7, Madrid City Centre, 28014 Madrid – Show map
Excellent location — rated 9.4/10! (score from 271 reviews)
Rated by guests after their stay at Westin Palace Hotel.
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The most recent booking for this hotel was made on 30 Aug at 17:00 from Colombia.
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271 verified reviews
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Westin Palace Hotel's staff speak: Spanish, English
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Sauna, Fitness centre, Massage
Food & Drink
Restaurant, Bar, Breakfast in the room, Restaurant (à la carte)
Internet via modem is available in the hotel rooms and costs EUR 19 per 24 hours.
Private parking is possible on site (reservation is not needed) and costs EUR 38.77 per day.
Room service, Car hire, 24-hour front desk, Express check-in/check-out, Currency exchange, Ticket service, Luggage storage, ATM/cash machine on site, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, Gift shop
Newspapers, Safety deposit box, Shops (on site), Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Soundproof rooms, Heating
From 14:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
Free! One child under 2 years stays free of charge in a child's cot/crib.
One child from 2 to 12 years is charged EUR 55 per person per night in an extra bed.
One older child or adult is charged EUR 55 per person per night in an extra bed.
The maximum number of extra beds/children's cots permitted in a room is 1.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may be applicable.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Westin Palace Hotel accepts these cards and reserves the right to pre-authorise your card prior to arrival.
Based on 271 reviews
Show reviews from:
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nice hotel, courteous staff, close to all attractions, very clean rooms
the room price, expensive restaurant. old fashioned rooms
The room was spacious and bed and pillows very comfortable. Bathroom was large and separate toilet is a must
When we went down to the breakfast buffet in the morning and asked the gentleman at the desk if we could look at what was on offer for breakfast he made us feel very uncomfortable and unwelcome and we were not allowed to look around. As the buffet is very pricey we would have liked to looked at what was available.
we liked everything: location, rich breakfast, comfortable bed and room,
Very quiet. Luxurious bed. High quality linen The hotel has a lot of character and charm.
My room was about 100 metres from the lift The dinner menu is limited with poor vegetarian choices
Location, staff, room/suite design, classy place
everything was great and even above my expectations
Location and ambience superb. This is classic Westin .... At it's grandest. It's protruding opulence overlooks the main roundabout in Central Madrid next to the museum. Truly worth your time .
The location is perfect The staff very friendly Heritage and history of the hotel
The staff was helpful and kind finding a restaurant and checking us in. Location
Wanted a congratulatory note ( which I sent when I booked the reservation) and a platter of cheeses and fruit for my daughter who was studying abroad. This was her last night in Spain and what I thought would be a elegant experience. When I got to the hotel they had no information about that. Had to come up with something fast to say. When it was delivered, for a hotel of that caliber it was an unimpressive presentation:( When I turned the light on in the bedroom I was sizzling and flickering. Had to call room service. The air-conditioning did not work in the room. Had to call room repair. The guy showed up with a ladder and was in the ceiling fixing the unit. When we came back late that evening the room was hot! We tried to manage and at 2:00 in the morning it was unbearable!!! I called the front desk. She said to open a window. Which was locked due to security reasons. I later find out you need to call and have them come up to unlock the window and sign a release ?? Did not sleep all night and the stuffy polluted air that was pumping out into the room gave me the nastiest sinus infection and my daughter a cold. Spoke to the front desk the next day and while she was very nice- she asked for my credit card to finish my billing. I was so exhausted and angry I didn't even try to fight it. While the entry was grand and the building and location impressive, the floors with the rooms looked like faded grandeur. It was dark and dated. Didn't have an updated clean elegance at all. For the size that it was, there seemed to be limited places to lounge on the main floor and the gym was incredibly small.
You should have a drink water in sauna area.
Location was perfect for first-time visitors--we could walk everywhere. Check in was a breeze. Room was large, quiet and comfortable. Concierge services were excellent.
View was of a wall, but it was quiet away from the street.
Location was perfect for us, within walking distance of the sights we wanted to see on a weekend break. The staff we encountered were helpful and polite.
For a room costing circa €350 per night...single beds, no wifi in the room, charging for internet connection, coffee costing €7.50 pp (and soft drinks/water all over €5). Overall we got the impression that this was a hotel relying on old fashioned reputation rather than a standard we have come to expect from a 4-5 star establishment elsewhere in Europe.
Overall experience was great. Our room was clean and the location of the hotel made it easy for us as tourists to reach to anything we needed. Right behind the hotel there was a great vibe and tons of restaurants to spend your night at.
Very busy hotel
It's a fancy five-star hotel with all the trappings in a beautiful building. Very well located to walk to the three main museums and also to Puerta del Sol, Plaza Mayor and the Palacios Real. Rooms are sound-proofed, so very quiet. Cheap breakfast options just round the corner from the hotel.
Although there was a free wifi option, the speed was very slow. Drinks are ridiculously expensive in the bar. Didn't try the breakfast. There were some smoking rooms on our floor and the smell of stale smoke percolated into the corridors. This was unpleasant.
Good quality accommodation in an excellent location.
Ludicrous prices for Wifi and internet connection.
Fantasic service, and friendly staff! Brilliant location.
The hotel is in a great location and beautifully decorated.
It had the feel of a large impersonal hotel.
We enjoyed our stay in all aspects
As an international Business Traveler, I felt home!
I left a note to the hotel manager with the concierge and I have not heard back from him/her.
Everything was perfect just to expensive.
Location Decor Breakfast
Check in v poor, understaffed long wait Booked nonsmoking and pressured to accept smoking room. Long wait to resolve. Heard many others having to argue with front desk!
Comfortable beds great location staff very helpful very nice rooms
Sleep quality, comfort and location
you have to pay extra for anything: parking, internet at your rooms, breakfast, anything.
The location was excellent. The concierge staff made good suggestions for restaurants . Gave us useful advice on travelling to the tennis Masters venue. Room service was very prompt.
The breakfast cost seemed very high . Also WiFi charges high , aimed at business travellers on expenses I think
Location Breakfast area
No slippers in bathroom Service during breakfast average ( had to ask for coffee or orange juice refills)
Beautiful architection of building, cool door bells, comfy beds, good concierge
Slowly and unpoolite personel at the reception, lack of basic facilities in the room of 5 stars hotel fe. slippers, beauty kits, night service of room to prepere the bed.
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