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Property highlights

Places of interest:

Museo del Prado (0.2 miles)
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Newest reviews for Westin Palace Hotel

  • Anonymous
    29 August 2014

    nice hotel, courteous staff, close to all attractions, very clean rooms

    the room price, expensive restaurant. old fashioned rooms


  • Helen
    28 August 2014

    The room was spacious and bed and pillows very comfortable. Bathroom was large and separate toilet is a must

    When we went down to the breakfast buffet in the morning and asked the gentleman at the desk if we could look at what was on offer for breakfast he made us feel very uncomfortable and unwelcome and we were not allowed to look around. As the buffet is very pricey we would have liked to looked at what was available.


  • Yafim
    25 August 2014

    we liked everything: location, rich breakfast, comfortable bed and room,



  • Anonymous
    31 July 2014

    Very quiet. Luxurious bed. High quality linen The hotel has a lot of character and charm.

    My room was about 100 metres from the lift The dinner menu is limited with poor vegetarian choices


  • David
    29 July 2014

    Location, staff, room/suite design, classy place

    everything was great and even above my expectations


  • Timothy
    25 July 2014

    Location and ambience superb. This is classic Westin .... At it's grandest. It's protruding opulence overlooks the main roundabout in Central Madrid next to the museum. Truly worth your time .


  • Abdulrhman
      Saudi Arabia
    25 July 2014

    The location is perfect The staff very friendly Heritage and history of the hotel



  • Dianne
    16 July 2014

    The staff was helpful and kind finding a restaurant and checking us in. Location

    Wanted a congratulatory note ( which I sent when I booked the reservation) and a platter of cheeses and fruit for my daughter who was studying abroad. This was her last night in Spain and what I thought would be a elegant experience. When I got to the hotel they had no information about that. Had to come up with something fast to say. When it was delivered, for a hotel of that caliber it was an unimpressive presentation:( When I turned the light on in the bedroom I was sizzling and flickering. Had to call room service. The air-conditioning did not work in the room. Had to call room repair. The guy showed up with a ladder and was in the ceiling fixing the unit. When we came back late that evening the room was hot! We tried to manage and at 2:00 in the morning it was unbearable!!! I called the front desk. She said to open a window. Which was locked due to security reasons. I later find out you need to call and have them come up to unlock the window and sign a release ?? Did not sleep all night and the stuffy polluted air that was pumping out into the room gave me the nastiest sinus infection and my daughter a cold. Spoke to the front desk the next day and while she was very nice- she asked for my credit card to finish my billing. I was so exhausted and angry I didn't even try to fight it. While the entry was grand and the building and location impressive, the floors with the rooms looked like faded grandeur. It was dark and dated. Didn't have an updated clean elegance at all. For the size that it was, there seemed to be limited places to lounge on the main floor and the gym was incredibly small.


  • Waldemar
    15 July 2014

    You should have a drink water in sauna area.


  • Anonymous
    14 July 2014

    Location was perfect for first-time visitors--we could walk everywhere. Check in was a breeze. Room was large, quiet and comfortable. Concierge services were excellent.

    View was of a wall, but it was quiet away from the street.


  • Phil
    8 July 2014

    Location was perfect for us, within walking distance of the sights we wanted to see on a weekend break. The staff we encountered were helpful and polite.

    For a room costing circa €350 per night...single beds, no wifi in the room, charging for internet connection, coffee costing €7.50 pp (and soft drinks/water all over €5). Overall we got the impression that this was a hotel relying on old fashioned reputation rather than a standard we have come to expect from a 4-5 star establishment elsewhere in Europe.


  • Seyed
      United Kingdom
    2 July 2014

    Overall experience was great. Our room was clean and the location of the hotel made it easy for us as tourists to reach to anything we needed. Right behind the hotel there was a great vibe and tons of restaurants to spend your night at.

    Very busy hotel


  • Anonymous
    1 July 2014

    It's a fancy five-star hotel with all the trappings in a beautiful building. Very well located to walk to the three main museums and also to Puerta del Sol, Plaza Mayor and the Palacios Real. Rooms are sound-proofed, so very quiet. Cheap breakfast options just round the corner from the hotel.

    Although there was a free wifi option, the speed was very slow. Drinks are ridiculously expensive in the bar. Didn't try the breakfast. There were some smoking rooms on our floor and the smell of stale smoke percolated into the corridors. This was unpleasant.


  • Graham
      United Kingdom
    1 July 2014

    Good quality accommodation in an excellent location.

    Ludicrous prices for Wifi and internet connection.


  • Andrea
      United Kingdom
    15 June 2014

    Fantasic service, and friendly staff! Brilliant location.


  • Kathryn
    10 June 2014

    The hotel is in a great location and beautifully decorated.

    It had the feel of a large impersonal hotel.


  • Mohamed
      United Arab Emirates
    6 June 2014

    We enjoyed our stay in all aspects


  • Anonymous
    3 June 2014

    As an international Business Traveler, I felt home!

    I left a note to the hotel manager with the concierge and I have not heard back from him/her.


  • Anonymous
      South Africa
    30 May 2014

    Everything was perfect just to expensive.


  • Martin
    30 May 2014

    Location Decor Breakfast

    Check in v poor, understaffed long wait Booked nonsmoking and pressured to accept smoking room. Long wait to resolve. Heard many others having to argue with front desk!


  • Mark
    20 May 2014

    Comfortable beds great location staff very helpful very nice rooms


  • Anonymous
    15 May 2014

    Sleep quality, comfort and location

    you have to pay extra for anything: parking, internet at your rooms, breakfast, anything.


  • Kathleen
      United Kingdom
    13 May 2014

    The location was excellent. The concierge staff made good suggestions for restaurants . Gave us useful advice on travelling to the tennis Masters venue. Room service was very prompt.

    The breakfast cost seemed very high . Also WiFi charges high , aimed at business travellers on expenses I think


  • Marinos
    10 May 2014

    Location Breakfast area

    No slippers in bathroom Service during breakfast average ( had to ask for coffee or orange juice refills)


  • Jadwiga
    8 May 2014

    Beautiful architection of building, cool door bells, comfy beds, good concierge

    Slowly and unpoolite personel at the reception, lack of basic facilities in the room of 5 stars hotel fe. slippers, beauty kits, night service of room to prepere the bed.


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