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Plaza de las Cortes, 7, Madrid City Center, 28014 Madrid, Spain – Show map
Excellent location – rated 9.4/10! (score from 325 reviews)
Rated by guests after their stay at Westin Palace Hotel.
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1010 properties in Madrid
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323 verified reviews
They speak your language!
Westin Palace Hotel's staff speaks: Spanish, English
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Sauna, Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
Internet via modem is available in the hotel rooms and costs EUR 19 per 24 hours.
Private parking is available on site (reservation is not needed) and costs EUR 38.77 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
One child from 2 to 12 years is charged EUR 55 per person per night in an extra bed.
One older child or adult is charged EUR 55 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 325 reviews
Value for money
Show reviews from:
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Everything was perfect, from the attentiveness of the staff to the facilities and the best location in town.
We enjoyed very much the central location, most touristical attractions within walking distance or Tourbusses that have there hop-on/off stops nearby the hotel. Great value for money with excellent breakfast and dinner facilities.
Sometimes the waiting queues are a bit long at check-in or check-out. The heating/ airco ventilation is a bit noisy but supportable.
Great location, friendly staff, nice rooms
Internet connection, some details, like power cutoff on new year eve, and poor selection of tv channels
Check out time was very long
Bathroom and shower a bit old
Location near museums Great breakfast
19€ per day for WIFI No shower cap Dated decor
Services was very bad I asked for smoking room and I go a non smoking room After changing the room had to wait for 30 minutes to had my luggage Access card didn't work properly TV and Wifi is not working
The room was cleaned after lunch time.
I liked housekeeping twice a day.
No sleepers were provided.
Good location Comfort bed
No water heater in room if guests want to drink hot water, it is very inconvenience for Asians. No shower cap No cups
We liked the the Hotel in general very friendly efficient staff.
The Asian Restaurant in the Hotel was very expensive and poor quality food in comparison to the other eateries in the Hotel. The food appears to already cooked prior to our arrival. Our starters arrived at the table with two minutes of getting the order from us and likewise the main course. This we feel led to the poor quality of the food and we would say we have had much better quality food from fast food Asian takeaways. All that said, the service was excellent - pity the food and the cost let the Restaurant down.
The location of the hotel is excellent and the view very nice, provided that one's room is on the front of the hotel. The rooms are not very large but still acceptable and amenities are OK
The service was not the best I've ever experienced. I had to call twice room service for a simple order that was taking for ever. Also: reception and the main lobby (where the lifts are) are separated by a staircase where one has to carry alone his/hers luggage; no hotel personnel was visible to help
The excellent & thoughtful service, & the most comfortable beds, like sleeping on a cloud!
Nice staff, clean , good location
beautiful architecture & rooms
service in general the electronic system did not work so chek out impossible & they did not sended me by mail the chek the quality of the service was not at the expectitons of a hotel of it's category
nice hotel, courteous staff, close to all attractions, very clean rooms
the room price, expensive restaurant. old fashioned rooms
The room was spacious and bed and pillows very comfortable. Bathroom was large and separate toilet is a must
When we went down to the breakfast buffet in the morning and asked the gentleman at the desk if we could look at what was on offer for breakfast he made us feel very uncomfortable and unwelcome and we were not allowed to look around. As the buffet is very pricey we would have liked to looked at what was available.
we liked everything: location, rich breakfast, comfortable bed and room,
Your food and dealing with your excellent staff
Missing a swimming pool
Very quiet. Luxurious bed. High quality linen The hotel has a lot of character and charm.
My room was about 100 metres from the lift The dinner menu is limited with poor vegetarian choices
Location, staff, room/suite design, classy place
everything was great and even above my expectations
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