I emailed the hotel an hour before arrival to secure our transfer from
the airport, and called again about 8:50. When I did call the lady at
the other end said that they are not the reception, can not forward my
call and can only leave a (e-mail) note to the reception (????). This is
the first time I experienced something like this (and I sure hope
it's also the last). Well, I also told her that we're at the
airport and would like the shuttle to the hotel. She said she'd pass
the word. We waited patiently at the bus stop, but there was no shuttle.
When I called the hotel again (around 9:10), I finally reached the
reception and they told me we had just missed the last bus back to the
hotel. That was a lie - the schedule at the bus stop did say the last
one back to the hotel leaves at 9am, but the shuttle was not to be seen
since 8:50. We ended up taking a public bus to the hotel (set us back
about 10e). The weather at the time had been quite hot (for Finland), so
it was also disappointing to find that the rooms were not air-
conditioned. They offered us a (tiny) fan and told us we could open the
windows. To open the windows I had to go to the reception to get a
handle, and as our room was on the first floor next to the entrance it
was noisy and some smoke smell got inside.
For us the hotel had 2 big selling points - a: one kid can have
breakfast and stay for free in a normal room (something that usually
goes for extra). B: free airport shuttle (more on that later). The
breakfast was nothing to write home about, but it was tasty and
filling, with quite a bit of variety. The reception staff, while not
overly friendly (it's a Finnish/Estonian thing) was helpful and
accomodating - E.G. we wanted to have our breakfast in the morning of
arrival instead of the next morning, and they were happy to let us.
Internet was ok, and the airport shuttle was on-time and very fast (I
guess less than ten minutes). To be fair, one more thing deserves
mention - while we ourselves didn't have a car, they did offer a
week of free parking if you stay a night. Airport parking is expensive
everywhere, and for that reason alone I'm sure it'll be worth
it for many.