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Kaisaniemenkatu 3, Eteläinen Suurpiiri, 00100 Helsinki, Finland – Show map
Excellent location – rated 9.2/10! (score from 677 reviews)
Rated by guests after their stay at Best Western Hotel Carlton.
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677 verified reviews
They speak your language!
Best Western Hotel Carlton's staff speaks: Swedish, Russian, Finnish, Spanish, English
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Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Ironing Service, Suit Press, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Swedish, Russian, Finnish, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged EUR 28 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 677 reviews
Value for money
Show reviews from:
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free cofee and snacks
no lift Early closing of breakfast
No lift to the floor even staff offered to carry luggage to the room but it is just inconvenient.
service and location are very very good!
bed too soft
Located near the central station and within walking distance of the city centre. Friendly welcoming staff. Good coffee bar in the entrance and the Iguana restaurant was fine, hand when too tired to go out!
Room a little bit noisy from the buses and trams passing but not a big problem.
Perfect location. Bar had wonderful 1970 seventies atmosphere. Nice personnel. Good breakfast.
Air conditioning missing, but not a big issu in October.
Great location. Nice bar and coffee shop at ground level.
Did not feel like a hotel. Really bad smell in the room. Woke up to the sound of construction. Thin walls through wich I heard people in the hallway and the room next door. Bland breakfast. Overall the worst hotel I have ever stayed in.
The location was perfect for my purpose, it was clean and tidy
The room was tiny and a bit too noisy, as it overlooked a main street. I expected a bit more for the price that was asked.
Good food and drinks
no elevator, difficult accessability poor bathroom
Location, breakfast had plenty of choice. Bed in single room was adjustable!
Rooms are dated and looking worn out, broken towel rail in bathroom should be replaced. No attention to detail on cleaning room. tea/coffee facilities only in corridor. Upon check out staff member looked like it was too much effort for him.
Convenient for the railway station and a short walk to the harbour area. The electrically adjustable bed was a pleasant surprise. The room was fairly small but clean and comfortable.
I had a room at the front if the hotel and it wasn't quiet! Two tram tracks with a very frequent service and two lanes of traffic with a lot of buses. And when the refrigerated lorry stopped to make a delivery first thing in the morning it was game over for a lie-in.
Location, breakfast is simple but good
a bit noise, because of the bar is downstairs of the room
Receptionist was helpful, willing to change room for us at our request. The location was good, about 15 minutes of walking distance to the pier and central area.
No lift and you had to carry your luggage to the hotel rooms on the 1st floor. But the receptionist rendered good assistance to us.
The location is really good and the the guy in the reception was great. I loved the electronic bed!!
The noise from the street during the night - kept me a wake... The breakfast was rather poor if you don't like cooked breakfast in the morning.
Good location, very good breakfast and nice interior
No tv programmes and no fridge in the room
Location was good. Breakfast was tasty and plentiful.
Fridge didn't work and when we told the staff they did not attempt to fix it. We were given probably the worst room. It had no heating or cooling which worked and the room was very gloomy at all times of the day.
- very nice staff - good location - great breakfast! - machines to get some snacks or bevareges are on the hallway - comfy rooms
- no safe / fridge - funny smell in bathroom - no radiator (we stayed there in july where it was really hot. And because there was no radiator we had to open the window during the night but we couldnt get much sleep either as the streets are extremly noisy!)
Nice staff. Very good location.
The breakfast is plentiful with hot cooked food.
Out-dated decor (some of the other rooms looked much better), like a poor Travelodge at more than double the price. In the room there are traffic noises from the street and constant droning from the ventilation system, The staff's solution is to offer ear plugs.
Very good location and nice staff.
Very noisy in the night. The Bar at 1F is too noisy.
Location, breakfast and very friendly staff
As many others said before, air conditioning wasn't working in the rooms and it was very hot in late July. I felt deluded, as I booked a room with air conditioning…The bathroom was very small and dark. Mattress was too soft (but I guess this is normal in this part of the world)
Location is good, at the very heart of the city centre, near the central railway station, shopping centres and the bus station to the airport.
The hotel charged me VAT, although it should have been included as suggested when I put confirm my order (and it clearly showed this on the confirmation letter).
Access to Wi-Fi. Room was in spotlessly clean condition. Great spacious bathroom. Handy location.
Walking up the stairs carrying heavy luggage
staff very helpful
no air-conditioning and poor breakfast
You actually enter a café/restaurant to get to the reception. This is perfect when you travel alone. Absolutely a cozy place for a business traveler.
I had some noise from the street, but since I can sleep anywhere I did not mind.
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