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Kaisaniemenkatu 3, Eteläinen Suurpiiri, 00100 Helsinki, Finland – Show map
Excellent location – rated 9.2/10! (score from 658 reviews)
Rated by guests after their stay at Best Western Hotel Carlton.
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659 verified reviews
They speak your language!
Best Western Hotel Carlton's staff speaks: Swedish, Russian, Finnish, Spanish, English
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Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Ironing Service, Suit Press, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Swedish, Russian, Finnish, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged EUR 28 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 658 reviews
Value for money
Show reviews from:
Situated just just under a quarter of a mile from Helsinki Central Train Station and across from Kaisaniemi Metro Station, this hotel offers a large breakfast buffet and a reserved sauna.
Score from 3056 reviews Good
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Score from 703 reviews Very good
This modern, eco-friendly hotel is in the Ruoholahti business district, just over half a mile from Helsinki's main shopping and transport hubs.
Score from 2936 reviews Very good
Located directly across from Forum Shopping Center is this central Helsinki hotel. It provides basic, yet functional accommodations with free Wi-Fi. Helsinki Central Station is a 7-minute walk away.
Score from 1323 reviews Good
no soap no shampoo
Comfortable hotel with excellent location, good breakfast
Great Location, WiFi & Staff
The staff were very helpful and welcoming. Our room was clean and comfortable, the facilities were great
The central position;the kindness of the staff
The rooms on the first floor without a lift; the rooms on the main road a bit noisy
Great bathroom, warm and welcoming, good food,
no lift for buggy, but staff helped with carrying.
Staff were helpful, wi-fi was good, as was breakfast. Hotel is very central, which means many of the interesting points in Helsinki are within walking distance.
No lift. Having to drag two 18 kg pieces of baggage up the stairs was not fun. The lady at the reception kindly offered to help, and I let her carry one of my wife's lighter bags, but it was still quite exhausting.
Staff were very welcoming, coffee shop and bar/restaurant on site. Great location just off the bus terminal square and central station.
Not a top of the range hotel but same prices as a best western we left the evening before in Stockholm but still very pleasant and would stay again
Breakfast. No parking.
in the middle of the city, very polite people, good cafe and restaurant enclosed
my first room was very loud (window to the street) and small, so I changed. the second was bigger and quiet
Location , comfort
The location is great, staff is very polite and helpful, very clean. Breakfast is excellent. The entrance is through the restaurant but one gets used to it after a while... Looks like there is only one floor with rooms, above the restaurant.
Very basic room. Only Finish TV.
Close to transport, friendly staff, OK breakfast included in the price, WiFi worked well, comfortable bed
Noise from the street, shower didn't work properly, outdated furniture and carpet
Very near to the central station, so I was able to take early morning train even when it was really chilling outside.
Rooms are too small, no lift, very difficult to take luggage.
Good location and cafe/restaurant with good facilities included on site
free cofee and snacks
no lift Early closing of breakfast
No lift to the floor even staff offered to carry luggage to the room but it is just inconvenient.
service and location are very very good!
bed too soft
Located near the central station and within walking distance of the city centre. Friendly welcoming staff. Good coffee bar in the entrance and the Iguana restaurant was fine, hand when too tired to go out!
Room a little bit noisy from the buses and trams passing but not a big problem.
Perfect location. Bar had wonderful 1970 seventies atmosphere. Nice personnel. Good breakfast.
Air conditioning missing, but not a big issu in October.
Great location. Nice bar and coffee shop at ground level.
Did not feel like a hotel. Really bad smell in the room. Woke up to the sound of construction. Thin walls through wich I heard people in the hallway and the room next door. Bland breakfast. Overall the worst hotel I have ever stayed in.
The location was perfect for my purpose, it was clean and tidy
The room was tiny and a bit too noisy, as it overlooked a main street. I expected a bit more for the price that was asked.
Good food and drinks
no elevator, difficult accessability poor bathroom
Location, breakfast had plenty of choice. Bed in single room was adjustable!
Rooms are dated and looking worn out, broken towel rail in bathroom should be replaced. No attention to detail on cleaning room. tea/coffee facilities only in corridor. Upon check out staff member looked like it was too much effort for him.
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