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Kaisaniemenkatu 3, Eteläinen Suurpiiri, 00100 Helsinki – Show map
Excellent location – rated 9.3/10! (score from 646 reviews)
Rated by guests after their stay at Best Western Hotel Carlton.
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105 properties in Helsinki
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646 verified reviews
We speak your language
Best Western Hotel Carlton's staff speaks: Swedish, Russian, Finnish, Spanish, English
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Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Ironing Service, Suit Press, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Swedish, Russian, Finnish, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged EUR 28 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Best Western Hotel Carlton accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 646 reviews
Value for money
Show reviews from:
The Cumulus Kaisaniemi is located 270 yards from the Helsinki Cathedral. It features a sauna and tastefully decorated rooms with satellite TV and free internet access.
Score from 700 reviews Good
Just around the corner from the Aleksanterinkatu shopping street, this hotel features French-inspired cuisine, a sauna and spacious rooms with free Wi-Fi.
Score from 730 reviews Very good
This modern hotel is in the lively Hakaniemi district, less than a 5 minute metro ride from Helsinki Central Station. It offers free in-room wired internet and sauna access.
Score from 1070 reviews Very good
Just under a quarter of a mile from Helsinki Central Train Station and across from Kaisaniemi Metro Station, this hotel has a large breakfast buffet and 3 reserved saunas. Wi-Fi is free.
Score from 3191 reviews Good
Location, breakfast is simple but good
a bit noise, because of the bar is downstairs of the room
The location is really good and the the guy in the reception was great. I loved the electronic bed!!
The noise from the street during the night - kept me a wake... The breakfast was rather poor if you don't like cooked breakfast in the morning.
Good location, very good breakfast and nice interior
No tv programmes and no fridge in the room
Location was good. Breakfast was tasty and plentiful.
Fridge didn't work and when we told the staff they did not attempt to fix it. We were given probably the worst room. It had no heating or cooling which worked and the room was very gloomy at all times of the day.
- very nice staff - good location - great breakfast! - machines to get some snacks or bevareges are on the hallway - comfy rooms
- no safe / fridge - funny smell in bathroom - no radiator (we stayed there in july where it was really hot. And because there was no radiator we had to open the window during the night but we couldnt get much sleep either as the streets are extremly noisy!)
Location, breakfast and very friendly staff
As many others said before, air conditioning wasn't working in the rooms and it was very hot in late July. I felt deluded, as I booked a room with air conditioning…The bathroom was very small and dark. Mattress was too soft (but I guess this is normal in this part of the world)
Location is good, at the very heart of the city centre, near the central railway station, shopping centres and the bus station to the airport.
The hotel charged me VAT, although it should have been included as suggested when I put confirm my order (and it clearly showed this on the confirmation letter).
Access to Wi-Fi. Room was in spotlessly clean condition. Great spacious bathroom. Handy location.
Walking up the stairs carrying heavy luggage
staff very helpful
no air-conditioning and poor breakfast
You actually enter a café/restaurant to get to the reception. This is perfect when you travel alone. Absolutely a cozy place for a business traveler.
I had some noise from the street, but since I can sleep anywhere I did not mind.
We arrived early due to our flights. Management were so helpful and organised our room straight away, as we had been traveling for 24 hours. They served us breakfast too.
We were not there long enough.
quiet room despite the location, comfortable bed, nice people
not enough choice for breakfast
Great central location!!! Clean and quiet with windows closed! Good breakfast included in the price!
It was very hot in Helsinki when we visited and the hotel has no air conditioning in the rooms! It was pleasant with the windows open, but on a busy street with tram tracks, it was too noisy to keep them open at night!
Location is perfect, breakfast is good, bed is very comfy.
Air conditioning in the rooms is non-existent. Very hot and stuffy even with the open windows and rattling trams and other traffic.
We liked great location, very friendly stuff, cozy rooms and tasty breakfast
if your window is to the street, then traffic (trams) can bother you, but it did not bother us.
Right in city centre close to the railway/metro station and bus/tram stops. There's a cafe and a kind of restaurant serving Mexican food on the ground floor and an Italian restaurant just opposite the hotel. Plus free tea/coffee facilities any time of the day on the second floor. Clean rooms, a variety of meals at breakfast and friendly staff.
Most of the rooms are looking at a very busy street full of traffic day and night so it's quite noisy.
A wonderful hotel right in the center of the city, the nicest place in every sense of the word.
- very decent location
- no AC - we were sweating during the night, when tried to open windows - it was super noisy - no elevator - smell in the bathroom
Location, clean, nice breakfast
no AC (impossible for summer), noisy (in front of a very busy avenue)
Good sized bed and good breakfast.
Noise from late night bar in the street outside kept us awake until after 1am.
Friendly staff, excellent location and great breakfast.
The perfect location with everything you want to see within walking distance. Great breakfast.
Staff was great, location was close enough to everything needed.
It's very basic. There's nothing wrong with that but it should be clear that it's not new or up to date. The reviews in the description lead one to believe it's more than it is. There simply are other places much nicer in a similar price range. There's no elevator and all rooms are on the second floor. If someone is older, traveling with small kids, or has a lot of bags, etc. they should know this.
The staff is very helpful. We arrive at 11:00 in the morning, long before the check-in time. But they arrange the room for us within half an hour.
Short walk to central railway station to catch airport bus. Walking distance to market square and ferry terminals, also easy walk to city centre and attractions and restaurants. Hot water in hallway for tea/coffee.Beds were very comfortable.
Very basic facilities in room. Rooms poorly serviced. Empty soap dispensers not refilled. No other toiletries. No tissues. No fridge. Used drinking glasses not replaced. Stupid shower spilled water all over bathroom floor. Sunday breakfast not open til 8am- no good for early departures.
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