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Best Western Hotel Carlton
Kaisaniemenkatu 3, Eteläinen Suurpiiri, 00100 Helsinki – Show map
Excellent location – rated 9.3/10! (score from 639 reviews)
Rated by guests after their stay at Best Western Hotel Carlton.
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6 Reasons to Choose Best Western Hotel Carlton
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104 properties in Helsinki
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639 verified reviews
We speak your language
Best Western Hotel Carlton's staff speak: Swedish, Russian, Finnish, Spanish, English
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Food & Drink
Restaurant, Bar, Snack Bar, Special Diet Meals (upon request)
Free! WiFi is available in the hotel rooms and is free of charge.
No parking available.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Ironing Service, Suit Press, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Swedish, Russian, Finnish, Spanish, English
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
One older child or adult is charged EUR 28 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Best Western Hotel Carlton accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please let Best Western Hotel Carlton know an expected arrival time in advance. Please use the Special Requests box during reservation reservation or contact the property.
Based on 639 reviews
Show reviews from:
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Location, breakfast and very friendly staff
As many others said before, air conditioning wasn't working in the rooms and it was very hot in late July. I felt deluded, as I booked a room with air conditioning…The bathroom was very small and dark. Mattress was too soft (but I guess this is normal in this part of the world)
Access to Wi-Fi. Room was in spotlessly clean condition. Great spacious bathroom. Handy location.
Walking up the stairs carrying heavy luggage
staff very helpful
no air-conditioning and poor breakfast
You actually enter a café/restaurant to get to the reception. This is perfect when you travel alone. Absolutely a cozy place for a business traveler.
I had some noise from the street, but since I can sleep anywhere I did not mind.
We arrived early due to our flights. Management were so helpful and organised our room straight away, as we had been traveling for 24 hours. They served us breakfast too.
We were not there long enough.
Location is perfect, breakfast is good, bed is very comfy.
Air conditioning in the rooms is non-existent. Very hot and stuffy even with the open windows and rattling trams and other traffic.
We liked great location, very friendly stuff, cozy rooms and tasty breakfast
if your window is to the street, then traffic (trams) can bother you, but it did not bother us.
Right in city centre close to the railway/metro station and bus/tram stops. There's a cafe and a kind of restaurant serving Mexican food on the ground floor and an Italian restaurant just opposite the hotel. Plus free tea/coffee facilities any time of the day on the second floor. Clean rooms, a variety of meals at breakfast and friendly staff.
Most of the rooms are looking at a very busy street full of traffic day and night so it's quite noisy.
A wonderful hotel right in the center of the city, the nicest place in every sense of the word.
- very decent location
- no AC - we were sweating during the night, when tried to open windows - it was super noisy - no elevator - smell in the bathroom
Location, clean, nice breakfast
no AC (impossible for summer), noisy (in front of a very busy avenue)
Good sized bed and good breakfast.
Noise from late night bar in the street outside kept us awake until after 1am.
Friendly staff, excellent location and great breakfast.
The perfect location with everything you want to see within walking distance. Great breakfast.
Staff was great, location was close enough to everything needed.
It's very basic. There's nothing wrong with that but it should be clear that it's not new or up to date. The reviews in the description lead one to believe it's more than it is. There simply are other places much nicer in a similar price range. There's no elevator and all rooms are on the second floor. If someone is older, traveling with small kids, or has a lot of bags, etc. they should know this.
The staff is very helpful. We arrive at 11:00 in the morning, long before the check-in time. But they arrange the room for us within half an hour.
Short walk to central railway station to catch airport bus. Walking distance to market square and ferry terminals, also easy walk to city centre and attractions and restaurants. Hot water in hallway for tea/coffee.Beds were very comfortable.
Very basic facilities in room. Rooms poorly serviced. Empty soap dispensers not refilled. No other toiletries. No tissues. No fridge. Used drinking glasses not replaced. Stupid shower spilled water all over bathroom floor. Sunday breakfast not open til 8am- no good for early departures.
Location was awsome! Had good energy because of the cafe/bar at the enterance Good internet & breakfast
Shower was covering the bathroom with water. no aircon in the room
Location, staff, internet access, has character.
Premium quality bed
Extremely noisy room next to construction works, opposite a nightclub and a tram that keeps on going till late at night
Such an amazing property located near the harbour and the fish market and not far from where the SAS Airport bus stops / picks up. Our room was a fairly large size and was nicely furnished. The bed was exceptionally comfortable Breakfast was great. Lots to choose from and the usual hot./cold options.
No lift. Common spaces shared with a bar. Essential furniture and services in the room.
The location is excellent.
Breakfast buffet was excellent, as was location.
The location was very central, and close to transportation. The staff were helpful, and the room was comfortable.
The lack of an elevator was inconvenient when arriving with luggage. The electrical outlets were awkwardly placed.
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