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Office: Malminkatu 38, Eteläinen Suurpiiri, 00100 Helsinki – Show map
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1516 verified reviews
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Citykoti Downtown Apartments's staff speak: Swedish, Russian, French, Finnish, Estonian, English
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Free! WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 29 per day.
Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
Swedish, Russian, French, Finnish, Estonian, English
3:00 PM - 5:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 5 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Citykoti Downtown Apartments accepts these cards and reserves the right to pre-authorize your card prior to arrival.
A security deposit of EUR 500 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 1516 reviews
Value for money
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1.There are all equipments in the room, even if you don't need to use them. For.exp. vakum machine☺. 2. Hotel service is planing perfect how you can get the keys.
1.When I open the window much noisy is coming from outside. Pobably this is worse in the summer. 2. When aspiration works bad air isn't going out. It is coming inside again.
- You can only pay for the accomodation by credit card and it required more tries and many phone calls. - Check-out is quite early (10 am). - You don´t really know in which street you will stay because the appartment is not at the same address as the office. - You need to return the keys to the office. It would be easier just to leave them in the room.
Fantastic location. Walking distance to train station, metro station, supermarkets, pharmacy, restaurants and shopping centres.
No customer service. Picked up keys from airport. Dropped keys in letterbox of reception. Lots of signs with rules, it made me a little uncomfortable (eg no washing clothes or showering between 10pm-7am, strictly no noise etc.). Could have been balanced out with 'welcome' and 'enjoy your stay' signs.
The wifi was included in the price, only a block away from Kamppi
The staff were rude and unhelpful, the facilities were substandard. To class the room I had a suite was laughable, it was essentially hostel accommodations. The washing machine didn't work, they never fixed it but plugged the hair dryer in instead. The bathroom was claustrophobic. The noise of other residents and staff at all hours arguing, partying and cleaning around garbage bins till 4am when this was stressed as a time to not use the dishwasher or hairdryer due to noise restrictions. Finally tv only had 1 channel. NOT HAPPY AT ALL
reasonable price, good location, helpful staff, nice apartment - a way to visit Helsinki for reasonable money.
The location was convenient and easy to find, the apartment was very clean and had clear instructions for everything. Great WiFi.
The room was very compact for two people - find for a few days, but not long term. Plenty of plates and mugs, but no bowls (a little annoying for cereal!). Directions to the nearest supermarket would have been appreciated.
Well located, well equipped, quiet
Very small bathroom, old elevator, early checkout
good wifi central location opportunities to pick up keys at late arrival
little space: double bed right adjacent to two walls, 60 cm on the third side and 90 cm on the forth side no space to put the suitcase, no chairs just 2 bar stools at the kitchenette
Apartment was very well-equipped, even including coffee machine filters and washing-up liquid.
Absence of a chair and table for working/eating. Perhaps a fold-down surface could be an option?
Location is good. That's about it. Price is low but not low enough for what we got with our standard studio room.
Cramped, stark room. Same with the bathroom which also had a cheap washing machine jammed in there. The kitchen set up was complete. Unfortunately it made the room so claustrophobic that we couldn't wait to get outside. Strict 10am check out time was a hassle as was going between the apartment location and the office. I could go on but I hope this is enough to warn others off. Poor value unless you are desperate for a kitchen and wish to recreate the atmosphere of a small sailboat.
We stayed at the building on Hietaniemenkatu. It was a spacious, traditionally stylish 1-bed apartment, set up for 2 adults and 2 children. We managed without a lift because our pushchair is quite lightweight. There was a heatwave, and the 3rd floor felt secure at night with windows open, although the street was very noisy, being a city centre. We loved that we could walk to the metro (excitement enough for two preschoolers), walk to the beach throughout the cemetary and had grocery shops nearby when needed.
The location and amenities.
The apartment was dirty. We would have liked to put a suitcase on top of the wardrobe to save space, but the 1 cm-thick layer of dust made it impossible. The kitchen counter-top was oily, the window sill, plugs, baseboards were dusty, and the staff just smiled and moved on. The internet connection was very slow. If you can, book a Sato Hotel apartment on Kristianinkatu instead.
Good space, liked the dining area Lots of storage space and plug sockets for 4 girls Speedy wifi Great location Kitchen well stocked up with crockery and utensils Allowed us to leave suitcases at the office after checkout
No batteries in some of the remote controllers For the top bunk bed I had to put the sheet on the duvet, would have expected them to do this like on the bottom bunk
The convenience and location is surely a plus. In my case(as a single user) I had a very compact room but all equipment needed was there and in good standard. Very good cafees and restaurants around the nieghborhood along with some pleasant bars, in particular a21.
*The fee for loosing/leaving/forgetting the key is outrageous. Charging 500 euros is ridiculous, change the lock to a device with coding possibilities along with a cylinder for xtra safety. A win-win situation for everyone. *Getting in touch with staff ought to be possible(besides mail) even later in the evening. *I had a room in 32F(courtyard) and I think that the steel gate is very poorly marked, despite the guidance in my letter.
The apartment is just a ten minute walk to Kampi. The residential neighborhood is quiet. The kitchen has all the needed equipment and appliances including a washing machine, iron and ironing board.
My room was on the fifth floor of the B building. No lift. Just lots of stairs. The bathroom and shower room are tiny!
kitchen well equipped, location quiet near to the center
two man appartement doesn´t look like its shown on the booking.com pictures at all, it is away smaller with very cheap and used furniture; furthermore not very clean, for example, we found a t-shirt from the person who stayed there before + half empty bottles + sticky dishes; bed is a very old and uncomfortable couch; bathroom is very very small; one of the two chairs was broken
- wi-fi - fair location - Big Windows
- Staff not helpful (quite rude) - Apartment not clean - 5th floor no elevator - Key where supplied at the office, we had to walk with suitcases in the rain, after we discharged the taxi
it was very hot & after a lot of request we were provided with very small fans which really din't do much.the blinds did not close properly due to which it was difficult to sleep in the night because of light coming from outside.they make you sign a undertaking at the reception which is unfair
There are some promblems with cleaning. Quality control must be approved. Nice appts but sticky hands at kitchen.
Location and facilities
There were no fans or ventilation!! Apartment was very stuffy for the warm weather so sleeping was uncomfortable
The flat was very well equipped. It was really cosy, and we felt at home there.
It was clean and bright and cosy. My washing machine wasn't working and within an hour of emailing and calling they sent someone over to fix it which I really appreciated.
There was no air-conditioning, which would have been fine, except there was no fan, nor did the window open very wide, so it was quite hot on the 4th floor of the building in early August. Toilet paper is "not included" which seems ridiculous.
Clean, exelent location, nice appartment with ok furnitures. Nice with the freezer and dishwasher.
no parking, no wi-fi (didn´t get the code) no air condition (30 outside-35 inside) impossible to sleep at the loft because no air/too hot. When you arrive you think"ohh boy... this looks terrible" very poor from outside. But ok when you get into the apartment. Because of no aircond we had to sleep with open window, and some of the neighbors had a party in the back yard all night long so no sleep saturday.
Location! Nice to have your own kitchen.
Check-out time is way to early. No AC or fan.
Location perfectly functional Room very comfortable
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