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Office: Malminkatu 38, Eteläinen Suurpiiri, 00100 Helsinki – Show map
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1534 verified reviews
They speak your language
Citykoti Downtown Apartments's staff speaks: Swedish, Russian, French, Finnish, Estonian, English
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Free! WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 29 per day.
Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
Swedish, Russian, French, Finnish, Estonian, English
3:00 PM - 5:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 6 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 5 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 1534 reviews
Value for money
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The location near the center and the key drop off at the airport
At arrival the apartment was extremely cold, as the windows were open and the heaters didn't work.
Very fair price, well appointed
No soundproofing and the noise from neighbouring flats disturbed sleep
It is a small, but very cosy, practical and bright appartman. Fully equipped and has a pleasent temperature. Well located.
The locker of the gate worked with difficulty and the blanket was too hot. It is hard to use the shower becaue there is lack of place in the bathroom.
Apartment is well equipped for what a traveler would need. The receptionist was very Unfriendly and weird.
Entrance and hall are creepy and very scary specially at night.
Although it was small, it is expected in Helsinki, where most places are quite modest in size, it had all the simple amenities that were needed!
It would have been nice if the bed turned into a futon or there was an armchair
Wonderful and helpful staff, great location in the city center
The location was excellent.The staff were very helpful when the office was open.
Perfect location. On a quite street in Kamppi district. A number of shops and cafes are around. Kamppi trade center and metro station right behind the corner. Railroad station and historical center are reachable by walking. Clean and cozy room. All we needed was present in apartment.
Check-in time is not convenient -- 3pm. Especially when you arrive early in the morning.
Everything you need is just around the corner. A mini market, metro/bus/tram station, a pharmacy and of course a McDonald's.
They only gave us one set of keys when there were four of us so made it difficult if we needed to go out separately.
Location Quality of accommodation Had everything needed for weekend break for solo traveller
1.There are all equipments in the room, even if you don't need to use them. For.exp. vakum machine☺. 2. Hotel service is planing perfect how you can get the keys.
1.When I open the window much noisy is coming from outside. Pobably this is worse in the summer. 2. When aspiration works bad air isn't going out. It is coming inside again.
The location is quite good, and the kitchen well equipped
Bathroom extremely small and narrow, 5 floors with no elevator (communicated ONLY at the time of arrival!), beds very uncomfortable - one was broken but was fixed quickly the day after, honestly not worth the price!
- You can only pay for the accomodation by credit card and it required more tries and many phone calls. - Check-out is quite early (10 am). - You don´t really know in which street you will stay because the appartment is not at the same address as the office. - You need to return the keys to the office. It would be easier just to leave them in the room.
Fantastic location. Walking distance to train station, metro station, supermarkets, pharmacy, restaurants and shopping centres.
No customer service. Picked up keys from airport. Dropped keys in letterbox of reception. Lots of signs with rules, it made me a little uncomfortable (eg no washing clothes or showering between 10pm-7am, strictly no noise etc.). Could have been balanced out with 'welcome' and 'enjoy your stay' signs.
The apartments are very central. You can easily reach the train station and the nearest beach by foot. Our apartment was relatively small, but for 85 Euros per night we shouldn`t complain. The management was friendly and the apartment was clean.
the "apartment" was beyond small. it was a very small room with a bed, no table, we had to eat on a kind of shelf on the top of the fridge. you cannot even move inside the room without hiding the two stools you had instead of normal chairs
The wifi was included in the price, only a block away from Kamppi
The staff were rude and unhelpful, the facilities were substandard. To class the room I had a suite was laughable, it was essentially hostel accommodations. The washing machine didn't work, they never fixed it but plugged the hair dryer in instead. The bathroom was claustrophobic. The noise of other residents and staff at all hours arguing, partying and cleaning around garbage bins till 4am when this was stressed as a time to not use the dishwasher or hairdryer due to noise restrictions. Finally tv only had 1 channel. NOT HAPPY AT ALL
This apartment was certainly not 4-star accommodation. I did not appreciate the unpleasant odour in the flat. A damp/wet shower area, previous guests' hair left in the bathroom sink, toilet and on the floor in the studio room, and stains on dining seat cushions and table all served as evidence (which I photographed) that the flat had not been properly cleaned. The bathroom itself looked like something one might expect to find in a dormitory. Additionally the bed mattress was mis-shaped (caved in) and looked uncomfortable. The apartment offered no safe and did not seem secure for a solo woman traveller, especially as the entry and stairwell were dark. I was so disappointed in the standard that I did not even stay there at all, despite having prepaid a two night stay. I was fortunate enough to find a hotel at the last minute, called a taxi and left immediately. This particular apartment location, next to the CityKoti office in Malminkatu, was close enough to the centre, but I did not feel the building was well-maintained. In my view, the building is not even worthy of a 3-star hotel rating. It is misleading to travellers to classify this accommodation as 4-star and compare its rates to authentic 4-star hotel properties when it clearly doesn't match up to their standard. Maybe this is ok for Russians accustomed to municipal-standard housing (I can say this because I am Russian), but not for those seeking a Western European or international standard. Additionally, I have stayed in other 4-star apartments in Helsinki and elsewhere in Finland that far outclass this accommodation on every level: location, facilities and customer service. I learned from Customer Service that booking.com has today downgraded this property's official star rating on its site, but this is of little help to me one week after I lost money on a 2-night stay by booking a property with an over-inflated star rating.
Private room with cooking facilities and free WI-FI. Very good location. The office is closed weekends but the keys can be picked up at the central station.
Noise from the ventilators in the yard, parking very costly and once booked not possible to cancel.
reasonable price, good location, helpful staff, nice apartment - a way to visit Helsinki for reasonable money.
The location was convenient and easy to find, the apartment was very clean and had clear instructions for everything. Great WiFi.
The room was very compact for two people - find for a few days, but not long term. Plenty of plates and mugs, but no bowls (a little annoying for cereal!). Directions to the nearest supermarket would have been appreciated.
Well located, well equipped, quiet
Very small bathroom, old elevator, early checkout
good wifi central location opportunities to pick up keys at late arrival
little space: double bed right adjacent to two walls, 60 cm on the third side and 90 cm on the forth side no space to put the suitcase, no chairs just 2 bar stools at the kitchenette
Not very helpful.
Apartment was very well-equipped, even including coffee machine filters and washing-up liquid.
Absence of a chair and table for working/eating. Perhaps a fold-down surface could be an option?
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