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Choose this apartmentJust like home, with all the facilities you need
Office: Malminkatu 38, 00100 Helsinki, Finland – Show map
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1983 verified reviews
They speak your language!
Citykoti Downtown Apartments's staff speaks: Swedish, Russian, French, Finnish, Estonian, English
Booking is safe
When you book with us your details are protected by a secure connection.
WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is needed) and costs EUR 29 per day.
Non-smoking Rooms, Family Rooms, Heating, All Spaces Non-Smoking (public and private)
Swedish, Russian, French, Finnish, Estonian, English
3:00 PM - 5:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 6 years stays free of charge when using existing beds.
One child under 2 years is charged EUR 5 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 1984 reviews
Value for money
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It was a wonderfull stay, prive was fine compared to the rest of places near by. Everything was clean and look quite new.
Apartment had all the mod-cons. Convenient location for the sights making it possible to return to apartment for lunch or short break.
The check-in process is quite restrictive. People can only collect keys from office between 3-5pm. Even though I came on time, I had to call on mobile before someone came.
The location of the property is brilliant - central but not really noisy. Coffee machine in kitchen! Very clean, contemporary and well-equipped. Wifi worked well.
Arrived outside of office hours, meaning that access to the apartment was done via codes and security boxes. This system worked fine, but was a little confusing and very impersonal. Did not arrive excessively late - about 6pm, but this could be more culture difference than poor service. Some warning about the "tricky" lock would have been a good idea - had a 5 minute panic when key did not seem to be working, and could not find a contact number. Transpired this was just the way locks are in Finland from what I've discovered so far. Also did not see anyone when left keys. I would go again, which speaks volumes for how good the apartment is, but if customer service is important to you, maybe think again.
Apartment was fully equipped, even with dishwasher and washing machine, ironing stand and vacuum cleaner.
Could not downtune the heating and keeping the window open was not an option as the head of the bed was just below it. Also the quality of the internet connection varied a lot with time, from "fast" to "no way to open even google".
Location, studio comes furnished and with a private free wifi. The studio is comfortable.
Noisy place where you clearly hear neighbours. Bed sheets are not that clean when you arrive. No service from staff. In case you have a problem during weekend (which happened to me with the keys), there is nobody to help you from Citykoti, they don't provide a mobile phone number for emergency. They provide with an "emergency" phone number to an external housekeeping company, where they will simply say they don't know anything about Citykoti and refuse to help you as you will never appear in their system. Even Booking.com called them trying to solve the issue but they still refused. I was trapped outside and had no other choice than just book a hotel room and wait for Citykoti office to open on Monday morning 10am ... Then, why does Citykoti give you this emergency phone number and consider it's enough to help you for any problem during the weekend ? They probably did not register to this external company for saving some money. Never come back again and will file a claim on this against Citykoti and booking.com
Value for money, flexibility with check in, decent location.
Very early check out, no showers after 10pm.. Apartment was not sound proof, you can hear everything that goes in the building quite LOUDLY! might get very annoying for light sleepers, fortunately I am not one of them.
Apartment had everything that you need: small fully-equiped kitchen, a good bed, a small but practical shower :) And a really good price for Helsinki!
A bit small, not so well isolated but really not much to complain about!
Very central, nice room very clean and well presented great value for money
The staff member we dealt with didn't speak much English skint was difficult to communicate
A beautifully presented little studio with Hietaniemi cemetery, Temppeliaukion Church and Central Station all within easy walking distance. A supermarket just around the corner completes the amenability of Citykoti.
The studio's front door doesn't do a very good job of dampening sound from the stairwell - I could hear plenty of comings and goings (and am sure I was equally audible).
Room was located dead city centre. When we got to the office a bit early the staff had no problem letting us in even though the room wasn't supposed to be available for another hour and when we couldn't locate the room one staff member came up straight away to take us to the right place. Room was nothing special but had everything you need for a short stay. The staff definitely made the trip especially the young blond boy!
The cleaning on Sunday morning around the same floor kept us all awake 7-10am... not the most ideal Sunday morning.
Staff very kind. There was extra big bed, compared with apartment. Good location near centre, pharmacy or supermarket.
Small TV. Pillows of our apartment needed to be changed.
Big room with kitchen, good price
Check out time is 10am instead of hotel standard 12.
The location of this flat. The possibility to make some dishes.
The first night, between 2 a.m and 5 a.m, it's impossible to sleep because of some people screamed in the stairs and in a flat near. When we leave, the person in charge of cleaning arrive exactly at ten a.m. With this kind of location, it's impossible to leave luggages in left luggage.
Location, quiet, wifi, pretty new on the inside
Would have wanted to turn the heat up a bit more, it wasn’t cold but not super warm either in the winter
Great location, few minutes walk to bus and metro and 10min walk to train station. Comfortable nice apartment. Helpful staff when wifi did not work, they sent someone to fix it immediately.
In the one bedroom apartment (4pers) the bedroom is not a seperate room but is in one space with kitchen and living room.
The location is very central, 5 minutes by foot from Kamppi and the flats are clean, cozy. The staff was very helpful and changed our flat when we requested a flat on a higher floor. The price was great for the quality stay.
Not much to complain about here. The bathroom was a tad small but that's it.
Location was ideal, close to supermarket to get groceries. Easy to navigate city and find the apartment. Comfortable size with kitchen facilities. Free Wifi!! So for the amount we paid, overall excellent find.
Found strands of hair on the bed, bedsheets werent perfectly clean.
Good for what I paid for. Kitchen was fully equipped. Washing machine etc. were there. It is fine to stay here and can get around easily. Very convenient to city/bus etc.
Not much space for two, but can manage. Entrance is not pleasant at all. Had an issue with collecting keys due to there strick office hrs.
The location was great, directly in the city centre. The apartment was fully equipped with everything which can be needed on a short holiday.
Good place, in center. Can cook everything you want. Quite cheap.
First of all ordered one type of apartments , got - different . Second : noise- drilling from 6:30 .(second time using their services, second time drilling all week long) cant sleep. Third- Nobody answering emails from their "office" .
location, quiet, space, shower, very good value.
bad of average comfort. wi-fi slow for business use.
The personal at the reception is very friendly and helpful by geting informations if you need.
The includet WIFI was not working. Meaby they should write that the Apartments are not at the same place as the reception.
Price and distribution of the elements.
It is clearly not isolated against noise, it was a bit cold and the wifi does not have a security password, so it can be used and easily hacked by any person.
Room Layout Appliances
Wifi is extremely unstable
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