The cleaning was a bit sloppy, e.g. after an afternoon on the town, we had to ask for new glasses at the counter, as they had not been replaced but left on our room's table.
The hotel charges extra for services that are often included in a 5* hotel, e.g. choice of omelette at breakfast. Moreover, the breakfast serves only one type of tea (seemed to be Assam). For us who love tea, that seemed as quaint as if someone offered coffee only black or with milk. It is better with plain hot water and a variety of tea bags. My friend is gluten intolerant, and the hotel had only one kind of (plain) bread suitable for her palate.
The wifi is excellent, but the room has no pod-coffee machine.
The location of the hotel is fabulous, downright close to the ferries and the waterfront, and just a short taxi trip from the train station if you arrive from the airport.
The staff is courteous, helpful, and curious enough (mainly) female. The hotel seems not to be too crowded, although fully booked at the time of our visit.