Fijian Staff were lovely and kind to my grandson,
The cleanliness in our Bura was poor, dust and fluff on lights near bed, not enough lighting to read during day unless you lay on the bed. There were dead flies and other insects in shutters area.
TV did not work for 3 days nor did the video, it had a large black line on it all the time. They came to fix it three times
Shower pole collapsed on top of me, it was fixed and next day the sliding holder screw came off and the fitting shower rose fell on me, both times I was washing my hair and could not see properly becauses of suds in my hair. gave me a fright. It was fixed next day.
The door cards never worked, we were always going back to reception for new ones, sometimes three times a day, and were told that it was due to the slot were we put it to put on the electricity demagniti them, so we did not do this, still did not open door. Worn out from going back and forth all day. No hot water for two days had to have cold showers as they could not fix it, we were leaving in two days so not worth moving rooms, many other guests were experiencing the same thing. Asked for phone calls to be put through, wrong numbers even after I repeated and repeated the number, but was still charged. Wifi did not work in the room and I paid for two hours and only managed to get one short email sent.
It kept saying that the network address was down and to go into it later.
Waiting one and a half hours one night for our meal after ordering, everyone else had theirs and were joking with us as to whether we were actually ever going to get it. When it did finally arrive it was awful, just bowl of cold rice with a few bits of prawn in it. Meals were not very good and quite pricey. Often very cold.
Ordered drinks on two nights and did not get them but when I went to sign bill they charged for them, this was fixed when I complained.
The decking around the dining/pool area was broken, and in bad repair once I stepped on a plank and it came up.