Appart'city Carcassonne

The apartments were clean, nice big parking lot, good location.

We got in on a Saturday at 5PM and the office was closed. So we called the number on the door and it took over an hour and 3 or 4 phone calls and call backs to finally get the correct code for the box with our room key in it!! The beds were also about 3 inches of foam and very poor quality. I would not stay here again, the inconvenience of getting checked in plus the awful beds gives this location 2 thumbs down from us.

Rooms are big and nice, kitchen is fully equipped. Car parking included

The freedom to come and go, the kitchen and seperate bedroom, internet connextion (only 2 Euros per day), large car park with own place, plenty of towels

the wonderful attention and help given by the receptionist

the front door was 'sticking' which left us extremely fearful that we would not be able to open the door when we arrived back. Furthermore the contact number given on the door to be used on my mobile (which was from outside France) was no longer in use!!!! This left us very worried as we could not enter when we first arrived!!!! This was really bad.

Helpful staff; uncrowded room; shopping nearby; not far from sights

The couch bed was a little uncomfortable. Might select the 1 bedroom next time if assured a more comfortable bed.

The staff were friendly, helpful and polite and most of them spoke some English. Our room was spacious, modern, clean and quite comfortable with nearly all of the required facilities. It was also generally very quiet. The 7 Euro breakfast was very good value, although additional catering arrangements (e.g.snacks at lunchtime and/or a bar) would be very welcome.

Apart from a couple of local shops, there are no bars, restaurants or supermarkets within comfortable walking distance. This should be made clearer in the advertising literature for the hotel. A car is needed, as although there are buses into town, they stop running at around 7.30 pm, and don't run at all on Sundays. People who have difficulty walking more than half a mile would struggle here without a car.

Convenience of self catering

quiet localisation, by foot - fair distance from city centre (allow 1/2 hour), 20 mins to train station, 45 mins to the castle, far away from supermarkets if by foot (30mins), shops opening hours unpredictable, closing early and at lunchtimes, although there is a bakery just across the car park. On Sundays there is no public transport at all, other days there is a No3 bus to station and town but do not expect more than 2 buses an hour and the last bus is before 8pm. if coming from airport there is a public bus to Town and the driver will drop you off at your hotel or very near if you tell him where you're staying.

no mugs, not enough suacepans, forks/knives ; just enough basics

Staff excellent - could not have been more helpful. Found us an iron and hair dryer to borrow; excellent directions etc. Plenty of parking. Efficient aircon. Good shower over the bath. Convenient for the ring road and therefore access to the airport, the Cite Mediaeval and other parts of the region as well as only 5-10 minutes into Carcassonne "modern" city centre, shops, restaurants (that is, convenient by car - but car essential). Boulangerie for diy breakfast 200m from the hotel, another only 5 mins walk, and Intermarche only a few minutes by car for essential supplies. Local post office and pharmacie also very convenient. T2 concept excellent in principle but see below ...

Other than the aircon, good shower and drawers/wardrobe, the equipment in our t2 one-bedroom suite was inadequate. Decor spartan. Sat tv but cnn the only English-language channel, and not always available. Coffee maker and espresso cups, but no kettle, teapot or "normal" cups (we bought beakers in Intermarche). Microwave and dishwasher supplied, 4 rings, and a good-sized fridge but no preparation space so what's the point?! Even cutting bread for breakfast was a challenge without risking damage to the laminate-topped dining table! We used the microwave only for boiling water (very carefully) in the beakers for tea. Bed the hardest have ever experienced - really uncomfortable. A bit more investment would make all the difference.

We were very impressed with the accommodation - ideal for our needs (two adults and two teenagers) - quiet, clean, easy to find, secure parking, near supermarkets, nice pool, friendly staff.

It's close enough to the city and has secure car parking. It also has a pool

The shower was freezing cold in the morning,thank god it was roasting so I didnt mind as much. The rooms are perfect for families staying for a few days with cooking facilities etc but really not much good for a weekend break when you want comfort

the hotel is within walking distance of the city, about twenty minutes. buses are very few so taxi or walk. taxi is cheap about 5 for the trip. it was the only one that had vacancies when i was booking so i was glad to get it. zero character but not uncomfortable. it did the job. thats all you could say. staff were lovely

The secure parking was appreciated. The room was small but modern and clean.

There was a constant dripping noise all night which we could not locate. Despite check out being 10:30am, the housekeeping staff knocked on the door twice to see if they could clean the room before we checked out. There was no tea/coffee.