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19 rue Berthe Morisot, 59000 Lille, France – Show map
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1174 verified reviews
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Appart'City Lille Grand Palais's staff speaks: French, English
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WiFi is available in the hotel rooms and charges apply.
Private parking is available on site (reservation is needed) and charges apply.
Vending Machine (drinks), Express Check-in/Check-out, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private)
3:00 PM - 11:00 PM
7:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 1177 reviews
Value for money
Show reviews from:
Bed very comfy
The pictures show are differente than what u get
We went to Lille for the Christmas market, and took our daughter and grandson. This apartment was a good choice, as there were two rooms, so we could retire and the kids could stay up late and watch TV. The kitchen area was very cute and so compact. I've never seen a dishwasher quite that small, and in a drawer! Parking was easy to find on the street in front of our ground level room.
The place was clean, but the shower was rather grotty with rust stains. We received three bath towels and one smaller towel, and our towels were not changed during our two day stay. The location was in a residential area, not in the city center, and one would need a GPS to find it.
Location is pretty good, really close to the Palais and metro. The bed was firm and pretty comfortable, but if you don't like memory foam type beds, you might not like it. The underground parking was helpful and the woman who checked us in was polite and efficient. Overall, it was what I expected for the money paid.
The bathroom was quite dirty. The kitchen was grubby. There are lots of strange stains throughout. The room stank of smoke. Really, really stank, so much that I found it hard to sleep. My friends room didn't smell though, so I think I was just unlucky. The door to the balcony was not secure, so it would have been really easy to open from the outside.
Pets allowed. Location.
The mould in the bathroom cobwebs behind the doors and the mosquito splats.
The staff was not helpful. He said there is no wifi but then we realized there was wifi. We asked a question about somewhere, he did not answer. The check-out time was at 11, but somebody entered our room at 10 without knocking the door. There was not toilet paper in the rooms.
easy access to metro and easy to get to without getting in lots of city traffic underground parking a god send
shower leaked everywhere
The facilities are easy located in the neighbourhood of the Grand palais expo centre. (walking distance)
There was not so much kitchenware, no water cooker, but old fashioned coffee(filter) maker)
Clean, refrigerator, kitchen, location.
Had to call for wake up before 11 pm.
The hotel is a disaster: connect to internet by cable instead of WiFi. Not a big deal, but just happen that my room did not work (because the technician and I tried in another room, and connects quickly). I asked to change the room because it has only been half an hour since I checked: No case. What the administration did? He put a WiFi router in the room which did have connection. Well, it seems that fixes the problem. Except recently when I returned from my walk, I found that now the other room is occupied, and removed the device. I demand it to reception, the guy says that so far there is no solution (because the technician left), so I have to wait, or go to lobby to connect with my notebook so I can connect the network. As I prefer works in my room, the connection drop dead every 5 minutes. 2Nd, the room is control by central (¡to 18c!), but as I feel cool so I ask if I can personalize the temperature, the reception says it's not possible. The room have a heater but does not work. Solution? An extra blanket, which is not the same. The 3rd, it has already been two days since no one cleaned my room, then I checked the website, in Booking.com it only say they do clean the room, but when you enter their website, you will find out they only clean and change your towels once a week, or you can ask the reception with extra charge. 4Th, the additional tax (in addition to paying for the room) is more expensive compared to other places (probably because it´s different category of hotels). 5To., So far is the only place that charges me for keeping the bags after you check out. 6Th. The remote control of tv and tv Channel (you need to active both to watch tv) don´t have battery caps, so sometimes if it´s not working, just have to put battery in their places.
Smell in hallway
Location is close to the Metro and the price was reasonable.
The room was dirty. The shower was really nasty. The door lock barely worked
What I did like that it was very close to Eurostar station, just five to ten minutes walk away.
The kitchen wasn't that good we had problem with the cooker and the sink was leaking.
we booked 2 superior appartments but didnt get them the appartments we got were loocking tired and needed refurbishing some on our floor had already been refurbished ours hadnt as i say we booked superior rooms and didnt get them
Ideal location if arriving by road or rail
Nothing at all.
The room was dirty Cold No toilet roll No towels Pillows a waste of space TV didn't have signal
11am checkout. Easy to find.
Rooms stunk of bleach Balconys are all connected so worrying security wise Staff rude and unhelpful €170 for one night.
I feel the price is excellent for what you get and the apartment was more than big enough and comfortable for what we needed.
The notice to say you will be charged if you leave rubbish in the bins, surely thats part of the job of the cleaning staff.
Good bedding, quiet.
WI FI not available. The cable connection I was given didn't work either. This was very inconvenient.
Poor Cleanliness and maintenance to the rooms.
Thé location near city center and thé prices for the weekend.
NBody to welcome us at night.
We were travelling around first world war memorials so the appartments location just off the motorway was good. There were a handful of shops, restaurants in the area which were handy and the appartment has car parking, a laundry and breakfast room.
The cleanliness of the room was poor and needed a good dusting. Also the kitchen wasn't equipped with a kettle or a toaster.
Hotel people are nice
The facility is too old. The first day, the light on the hall didn't work. It had been fixed after I informed them. Then, when I came back to room at the second night, the light in the room didn't work. The reception aleady closed, no one can fix it. So, I stayed at a dark room for one night. Really bad experience. Also,the internet work cannot work very well. Also, I slipped in the shower room since they don't have shower mat. My buttock, arm, and hand are hurt and is really painful till now.
I don't remember being warned that there are hours staff aren't there. The door was locked and after hours the instructions on where to call are inside locked door
Value for money
How it looked, inside and outside
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