At check in, the older gentleman accused me of not notifying them of my dog. I told him three times that per my Booking.com reservation, I noted "1 dog (chien)" for them. If they did not get the message, that is Booking.com's fault. Second, at check out I was presented a receipt - a credit card sized receipt - for my stay. I asked the younger gentleman twice if I need to stay and he said "No, payment was through the internet". Third, I get an email from Booking.com saying that I was NO SHOW. Fourth, I get another email from Booking.com saying I need to contact the hotel directly with my credit card details since payment was not accepted through the internet.
Absolute worst hotel experience and Booking.com experience. I've used Booking.com several times and Booking.com's lack of interest to resolve this issue makes me feel that they do not care about my business.
Great location and secured parking.