Best Western Central Hotel  

We appreciated the efficiency of desk staff to connect us to Wireless internet and to advise on restaurants. The facilities of the room were well considered and, fortunately, well insulated from the building work noise next door. Good value at the agreed price....might look elsewhere if the advertised prices had been charged. A goo base for an overnight stopover en route to or from the coastal ports Excellent breakfast at the inclusive charge..

The hot water supply disappeared completely for 20 minutes at a crucial period before breakfast. Otherwise the supply was excellent. Surprised to read that animals are welcomed. We felt uncomfortable to think our room had been previously occupied by dogs. No animal rooms should be offered.

Spacious family room, in fact composed of two seperate bedrooms. Very good breakfast, actually worth the 13 € per person. The hotel is very centrally located and easy to reach by car.

The matress of the -tiny- double bed was very old and uncomfortable. One of the rooms very poorly lit. Old carpets and curtains with lingering smell of cigarette smoke although now a non-smoking room. Car parkwas overbooked resulting in having to move the car several times, despite having made a reservation.

Good location, ample size of room.

It's central position - within walking distance of the shops and restaurants. It's architecture and courtyard.

The sheets had not been changed.

They took our cars keys and left them on show at reception.

Helpful support from English speaking receptionist.

Failure to inform us that the Braderie Festival in Tours, an annual event, would make it difficult to navigate to the Hotel on the booked day. In the event it took us 90 minutes to get through and around the road closures using a sat/nav. No apology on eventual arrival so clearly Hotel did not see that advice on an open approach route would have been helpful. Also the Hotel insists that car keys are handed in to reception. These are then stored on a visible hook behind an often unmanned reception desk. A worrying security hazard for guests. The room was smaller and less comfortable than on a previous stay in May yet the charge was more expensive.

Comfort and locality

Great room, very clean, huge bed, good value breakfast. I'll be back!

Initially we chose this hotel for its location, central for visiting the Loire castles and cathedrals. We made an excellent choice and will certainly use Best Western again. The staff were unfailingly helpful and cheerful - they were well informed about the region and quickly found the correct garage to repair a broken rear window on our (English Corsa) car after we had an accident. They rang the garage without charging us for the call. One receptionist even found some heavy duty plastic sheeting to keep the inside of the car dry overnight until we could take it for repair (no charge for this). They gave us maps to find interesting places to visit, and helped us to arrange alternative payment methods when I forgot my new card number. The room was on the top floor, clean and bright, with an excellent bathroom and a view of the cathedral towers over the rooftops. Big fluffy towels and bathrobes were provided and replaced as often as required. Breakfast was good: choice of cold meats, sausages, eggs, cereals, toast, croissants, sweet rolls, yoghurts, fresh fruit, six kinds of coffee - can't remember everything, but all fresh and tasty. There was airconditioning and a tv in the room, but I'd advise booking parking space, which is limited. This hotel ticked all the boxes.

Car parking is charged.

The room was very clean and comfortable. The location of the hotel in the city centre is excellent and in easy walking distance of lots of restaurants and bars and city sites. Access to it by road is also very simple.

The bar area was small and the lady on reception had to run that and the desk which was hard for her

In the centre of the city, very quiet, room comfortable, parking available at reasonable price.

Very comfortable and clean. Excellent location for access to the town.

Very limited parking

Very helpful, friendly staff who gave us excellent advice on restaurants etc. We enjoyed a peaceful drink on the terrace after a busy day sightseeing. The town of Tours is right on your doorstep when staying at this hotel. There was plenty of fruit, yogurt and cereal for breakfast as well as a full array of croissant, pain au chocolat, bagette etc. and accompanying jam, honey and Nutella. Lots of different flavours of coffee and tea were also to hand.