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Score from 156 reviews Very good 8.1/10

Newest reviews for Best Western Hotel du Mucem

  • Alun
      United Kingdom
    August 27, 2014

    Room spotless. Very quiet so had good sleep.



  • Cathal
    August 17, 2014

    Staff were extremely courteous and helpful. Room was very clean.


  • Hua
    August 11, 2014

    very comfortable stay, clean room, nice complimentary cookie, friendly staff 24 hrs reception, location is close the cathedral and new port, walking distance to the old port, and it's good value for what you pay.


  • Anonymous
    July 30, 2014

    Location was perfect, close to many sights, Room was big, clean and brand-new.

    Missing shower curtain.


  • Charles
    July 27, 2014

    Location and helpful staff and very clean

    Room was small


  • Anonymous
    July 17, 2014

    Good location, kind staff, recently renovated rooms

    Small single rooms


  • Teemu
    June 20, 2014

    Wifi was good. Air condition was working nicely.

    When I checked in, the guy at reception told that breakfast will be downstairs, but didnt say anything about the price. Was a big surprise (and a disappointment) when I checked out and I got charged 9 euros for breakfast! The studio room on the top floor was really small.


  • Anonymous
      New Zealand
    June 19, 2014

    Great location. Quiet. Compact well designed room.



  • Lisa
    June 18, 2014

    15-20 minute walk to the Vieux Port, only about 5-10 mins or so to get to the Saint-Jean Fort or to local restaurants. Beds were very comfortable, rooms were clean, staff was friendly and helpful.

    If you get lost and end up walking through the back lanes and such, I could see where one would feel unsafe. Once we realized which roads to take we never felt unsafe.


  • Anonymous
      United States of America
    June 10, 2014

    The price and cleanliness of the room and bathroom.

    The Wifi was extremely poor and slowly and rarely worked.


  • Alexander
    May 14, 2014

    Near the cathedral. 10 minutes to old port. Good bathroom. Friendly personal.

    Very slow WiFi. Small choose of food nearby. District does not look safe. Strange view from the window.


  • Anonymous
      United Kingdom
    May 8, 2014

    The staff is excellent (the person at the reception desk was very kind, helpful and knowledgeable) and the room was spotless clean. The room is modern decorated, functional, and fairly big for French standards. The hotel provides a card for accessing a secure parking nearby at a discounted rate, but ask for it before you enter the parking. Once more, thanks to all the excellent staff!

    The area is a bit scary at night. I would not adventure alone outside. The shower had no pressure at all, the room was smelly (bathroom pipes odour) and extremely hot (top floor) - however, aircon works excellent. Poor quality bed linen and poor wi-fi (almost unusable). Overall, nothing to ruin your stay, but given the location and facilities, it felt overpriced and I would not return there.


  • George
      United Kingdom
    April 14, 2014

    the bedrooms were too hot at night since the air-conditioning was not to be switched on until the week after we left


  • Marion
      South Africa
    January 16, 2014

    Clean and good value for money.

    Room was small, and walls are thin you hear other guests


  • Aleksey
    November 15, 2013

    * The hotel is located not far from seaport and all hotels around were too fearful, but this one was too comfortable from all around :) * The hotel is located very close to main port which is the center of the city. * The staff was very-very pleasant. Thanks to the man on reception who talked us about the city, gave the map and explained where to walk and eat there. * Room was clean and comfortable

    A bit far from train station


  • Anonymous
      United Kingdom
    November 3, 2013

    Very convenient for Marseille tourist areas and for conference centre at Villa Mediterrane. Staff friendly and helpful.


  • Anonymous
    October 31, 2013

    excellent location, nice staff, parking available next to hotel. Hotel: clean, nicely designed, in a quiet street



  • Nicholas
    October 29, 2013

    Staff were friendly and helpful; good breakfast considering small hotel

    slightly cramped bathroom and hallway in bedroom


  • Anonymous
    October 28, 2013

    food and place excellent

    double room bed is like a single bed & washrooms are made by partitioning the room from some wooden boards. but clean


  • Kay
      United Kingdom
    October 28, 2013

    The modern decor of the room, tea, coffee making facilities. Security was good in that you needed to swipe your key card to activate the lift.

    Too far to walk to the old port in the evening for dinner.


  • Anonymous
    October 18, 2013

    Close to Train Station and MUCEM

    Couldn't get a room with a view to the port. The view to the back is very unplesant.


  • Karen
      United Kingdom
    October 16, 2013

    The location was ideal for the Old Port and its many restaurants. Our room was clean, bright, reasonably spacious and in very good condition. The tea/coffee making facilities were very welcome. The staff were always friendly and helpful.



  • Alan
    October 14, 2013

    Helpful staff - tea/coffee-making facilities - comfortable beds - proximity to cathedral, old port, museums

    the basement breakfast room was rather sombre and cramped


  • Anonymous
    October 12, 2013

    Location is very close to downtown Marseille Reception ready with ideas and information about tourism and local cuisine Room has all the facilities (safe, minibar, tv etc.)

    Low ceiling at the last floor of the hotel; Sockets are european and no availability of other sockets for international plugs


  • Anonymous
      United Kingdom
    October 2, 2013

    not too far from shops, station etc tea/coffee making facilities

    Lack of space in the room, this room was too small for 2 adults spending 3 nights. Toilet doors did not close and the shower room was too small. The noise at night from the road was unbearable which added to the discomfort. Breakfast was far to expensive, no ambience in the room which was below Reception. All in all, very bad value for money.


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