Best Western Le Dauphin

Have stayed at this hotel nearly every year for 20 years, usually for one night before ferry crossing next morning. This time accommodation was in a very small room. WC almost impossible to sit down with door closed. Main reason for staying was the restaurant which is beautiful and always excellent, if rather pricey.

No lift to our room on 2nd floor. We were offered upgrade for an extra €10 but thought the price was high enough and declined. Tried to get upgrade instead of taking breakfast but the hotel wouldn't co-operate with that would have worked in their favour. Despite fact that hotel is used in connection with ferry crossings from Ouistreham with an early crossing at 8.00am meaning arrival at ferry port for passengers at 7.15am, no attempt is made to bring breakfast forward to 6:30am to give residents time to get to ferry on time. However, we were able to get into breakfast room and have a very rushed breakfast with what was available just before 7:00am enabling us to arrive at ferry at 7:30am. That is not the way to encourage ferry passengers to stay and one can only assume that the proprietors would prefer not to have such guests staying. Any recommendations would have to be qualified. Some of the comments are valid.

The staff were friendly and the location was good. We enjoyed the free parking and were lucky to get a space each day as there are only 14 spaces. The rooms looked a little old fashioned, but the reception area was decorated lovely. The restaurant smelled wonderful, but we did not try it.

Sitting in the bar area for over an hour in the morning, I was never approached and asked if I would like to order a coffee.

It has been a very pleasant experience to stay in a historical environment of this Hotel.

we stayed as a stop over for the ferry, location was very good

Hotel decor quite dated, Restaurant and bar prices expensive

The service and quality of the food in the restaurant were first class

It Was A Good Base For The Trip We Had Planed

Very friendly reception, clean rooms, excellent breakfast facilities,..

Parking facilities at and around the hotel are terribly bad. When you come back to the hotel after a daytrip in the area there is no possibility to have a nearby parking spot.

Modern hotel partly built on the old priory - charming. Modern & newish bathroom. Good quality amenities - soap/shampoo. Location - right next to Chateau Ducal and an easy short walk to city centre!

One of the shower doors was falling of the railing. The mattress, while firm, is old and uneven. Needs replacing. The dingy blanket and sheet approach is outdated for a modern hotel like this - needs replacing with crisp duvet and cover.

Lovely hotel and a gorgeous room with a unique and romantic atmosphere. The staff at reception were extremely helpful.

Breakfast was a little disappointing, in particular the catering staff. They seemed very timid and crept around the room. This made asking for assistance a little disconcerting.

Quiet, parking, location

Rooms are rather small and wc opens directly into room. Buffet breakfast at 14euros far too much(avoided)

Calme decord agréable, buffet dejeuner, environnement, emplacement : hyper centre & parking

Excellent dejeuner

Chambre trop petite

Position en centre ville

La chambre n'était absolument pas à la hauteur du nombre d'étoiles (***) : taille miniscule, mobilier dépareillé, rideaux de mauvais goût, rénovation à la va-vite, pas de climatisation…