We were very disappointed by the attitude of the management of the hotel.
A huge and complex renovation work was ongoing in the hotel during our stay, which caused lots of noise and dust in the hotel and prevented us to have a relaxing end-of year holiday.
Despite the fact that we asked explicitly for a quiet room, the construction work (with hammer and other noisy equipments) started at 8:00 o'clock in a room just next to us. We woke up because of the incredible noise, which didn't stop for another 1 hour after our complain.
Normally, a (4star) hotel shall be closed during construction works, or (at least) schedule the work for the afternoon (when guests most probably are not in the hotel).
It was clear, that the management of the hotel preferred to maximise the profit during the holiday season on whatever price.
Customer service attitude was replaced by cynicism.
Moreover, the TV didn't work, there were hairs (not ours:-)) in the bathroom and the capuccino was bad.
The restaurant is excellent.