BEST WESTERN Le Donjon  

Excellent location. Free wi fi. Beautiful view from our room. Room comfortable and clean.

We arrived at 10.30am but could not check in till 4.00pm. Some of the staff not very helpful .

The location is great, right in the heart of La Cite. The staff were all very nice and accommadating. The breakfast was excellent.

The only problem with staying at this hotel is that one cannot drive directly there between 10:00 am and 6:00 pm. If one arrives early and wants to keep the car in the locked facility, it means a shuttle trip in with the bags, and then another trip driving the car back in. The hotel does the best of what can be done with the limitaion of the prohibition of cars on the streets in the daytime, which by the way, I think is a good idea.

The interior of this hotel is outstanding. How lovley to see the use of natural stone and wood. We loved the whole feel of the hotel and to centred bang in the middle of La Cite was fantastic. To be able to drive through the streets to the hotel car park - we felt so privileged. Thank you so much for the whole experience!

Great hotel, 4th time I have stayed here. Location is unparalleled - right at the heart of the old cite. Staff very friendly

location is wonderful.room is comfortable.

staff is businesslike.

Hotel was fab ,very romantic and beautiful place to stay and relax and get away fro break ..would definately go back again in summer

Perfect hotel

A beautiful place ina beautiful setting.

Location, staff is very helpful.

The location.

We didn't like the layout of the room as the WC was so small it was difficult to access. The room was also far too hot and the air conditioning didn't work which made it difficult to sleep.

Once we found the hotel it was fine.

The hotel is located inside of a walled city. You can not drive there. There are no directions outside of the city as to how and where to park. This information was not given by our booking papers. All we had was an address. The gps kept taking us into the city. We finally went to a hotel outside of the city and they told us how and where to park.

The location is excellent and the staff was nice, especially the girl who served at breakfast.

The hotel is difficult to find even with a map of the city. Parking is kind of a hassle, although the staff was good about transporting bags to and from the car. The room was extremely small and the room was missing some items such as coffee for the coffee pot in the room. They did not pay much attention to detail in the rooms. It was hard to get into and out of the shower-kind of a dangerous design really. The coffee at breakfast was the worst we had anywhere in France. The eggs really were green! Great if you like green eggs and ham...Not so much if you like fresh eggs. The hotel was just ok overall.

Location and value for money.

Fantastic location in the middle of the old town of Carcassonne and very friendly and helpful staff. If you arrive during the day, a car from the hotel takes you directly from the main car parking just outside the old town to the hotel and during the evening/night you can use the private and secure parking of the hotel.

Away for a nice weekend we thought we upgrade to a privilige room, but found it to be small and and sober. One painting on the wall, one small bar of soap and a shampoo dispenser on the shower wall. The room was not what we had expected. The public areas of the hotel however were cosy and nicely decorated.