Résidence Biarritz Ocean  

Location is excellent. Near beach, shops and restaurants. I stayed at an aparthotel and found it very suitable.

Excellent helpful staff. Very clean accomodation. We were put in a room overlooking the gardens with a balcony which was really restful. Great having the facilities to cook in if we wanted to . Fantastic location 100 yards from bus stop to airport (1 euro) Only about 150 yards to the main town square. Walk to beach in less than 5 mins. Supermarket 5 mins walk. Would definately stay there again.

Pleasant stay at a well situated hotel near the centre of Biarritz. Clean room and helpful staff.

Considering the amount of space in the family room the prices are very reasonable. Excellent cooking facilities, saves eating out all the time. Very clean. Staff spoke good English and very helpful.

Very convenient

I indicated that I had to leave at 5:20 in the morning. Because I paid for the breakfast in the booking, they served me the breakfast the evening before so I could have breakfast in the morning! Great Service!

Conveniently located to the restaurants and shops and beach. Kitchen facilities lounge and bedroom. The rooms were clean and excellent condition. Car park under the hotel.

Location, nice hotel,

When we arrived we were informed by the receptionist that breakfast was included in our room rate. I queried this as I did not ask for breakfast to be included but was reassured that it was included. During our weeks stay we had breakfast 1 morning for 3 people. When we went to checkout the receptionist tried to charge us for breakfast on 3 different morning. I explained the information provided at check in by the other staff member but was informed that it was an error on the girls behalf.we refused to pay and the receptionist was very rude and proceded to laugh at us as If there was something funny??why should we be at additional expense after paying 718 fOr a weeks stay.she proceeded to take an additional 30 euro from my visa card of which 12 related to parking for 1 night and she explained the balance related to tax?when I analysed the invoice it turned out we had been charged 18 euro for breakfast. I will be writing to the hotel to request this money be refunded. After a pleasant stay a very sour taste was left after having to deal with such an ignorant member of staff. Also just to note that for breakfast we had 3 crossaints and 3 orange juice. I would just like to add that we found the other staff members and room cleaners very pleasant

Location was excellent. One of the reception staff was pleasant.

Do not believe it represents value for money. The rooms weren't air conditioned. There were two front reception staff while we were there - one was not helpful in handling complaint/quite eager to remind us of check out time. The other was pleasant. Unfortunately, I can't remember the names. We originally booked for three nights - but after contacting Booking.Com on phone (extremely helpful and very prompt at handling complaint - well done!) we amended our stay to two.

Choose only rooms with garden view, in other way the noise of the street will not allow you to sleep. The room was very spacefull and hotel staff cleaned it every day. There is no air condition, but there is really no need for it in Biarritz. We could very east get to the beach (5 min walk). market, and shops and at the same time it is not the tourists' preferred street.

you should be ready that if you come after 20:00 there will nobody at the reception and you will have to call to get the code to open the door. There is everything you need in the kitchen but all these things are very old and not always work properly.

Self catering facilities

Would prefer to be a bit closer to beach

The location was excellent. Not far from the beach (10 min walking distance), close to the center and the markets but still quite at night. , Sevices are great and the staff is always ready to help. This is perfect for summer time vacations and allows to spend wonderfull time in Biarritz and the surroundings

The appartment is clean, comfortable but a bit small for 4 adults (fortunately we were 1 adukt and 1 teenager). It is perfect when the weather is great and you don't have to stay all day long in the appartment. The price is a bit expensive for the surface of the flat but otherwise it allows to spend wonderful time in Biarritz,.....