Grand Hotel, a Boscolo First Class Hotel  

It was in an excellent Lyon location, and we could walk to everything. The staff was friendly and the lobby area was very nice. We were upgraded to a suite, but the room was pretty small so I would recommend getting a "suite" because the standard rooms must have been even smaller.

We were on the top floor during a heat wave and the air conditioning was not working. When we informed them of this upon checking out (we weren't entirely sure it wasn't working, but the room was awfully hot), they said that yes they knew it wasn't working. But there was no discount on the room or anything; all they said was that we should have informed them and they would have switched rooms. The only thing difficult about the location is transporting from the train station (where the express train from the airport takes you)...they are not near either of the two train stations in the center of the city, so you must take a cab or a bus from the train station. If you take the bus, then you still have to walk several blocks with your luggage, so the taxi is the better option.

Location and price

The bar was closed @ 21:00. There was nothing going on in the lobby that was empty all the time you could think you were the only client. It had a "has been" feeling, like it had seen better days. Smelled of cost cutting. Could do with some fresher paints in the rooms and all.

The staff was very helpful. Bathrooms are large and have been updated.

Not a four star hotel. Faded elegance.

The hotel was well located.

The look of the room, which was very old fashion and the carpet was dirty. The elevator was out of order.

The hotel needs a refurbishment. In fact, it would have needed a refurbishement in the 1980s already. It looks like nothing has been done since the 1960s, and it definitely needs it. The building is very nice, and the hotel could be first class... But huge lack of investment here!

Hotel staff and reception very friendly and helpful. Furniture in art-deco style is comfortable, the room was clean and of acceptable size. Breakfast buffet was correct. All in all good value for money. Excellent situation in the heart of the city within walking distance of all major attractions.

Staff are nice and friendly, and the location is good.

This is not a four star, not even a good three star hotel. The room we stayed in had a tiny poky bathroom with a shower which flooded the whole bathroom (inc toilet) when in use. It was ok-ish for the price we paid (although I think even then, we could have done better elsewhere). I don't know how Boscolo gets away calling this a Boscolo First Class Hotel when it is clearly not! No room service by the way on Sunday - what's that about? The star rating is ridiculous, it is deception.

We liked everything about our stay at the Boscolo Hotel; its level of comfort (even in the not so large rooms of the 5th floor!), the cleanliness and absolute quietness, the smiling welcome of the staff. Excellent breakfast, perfect location. In short, remarkable value for the money!

Lovely location, and grand entrance, but rooms are getting old: needs badly refreshing. Usually stay at sofitel and for same price, this latter is much nicer, modern, and generally more welcoming. Bsocolo needs badly a revamp.

My husband and I found the hotel very well located and the staff were very friendly and helpful. They even managed to find us a good restaurant to go to at midnight! The room was adequate, a little small, but very quiet. We will use this hotel again when we are next in Lyon.

Centrally located in Lyon, right across the street from a Michelin two star restaurant or a short walk from Leon de Lyon. Great service to compensate for some shortcomings like an iffy internet access.

Lovely spacious room. Great location. Great staff

Pillows too hard. No tea/coffee making facilities. Free wi-fi not available to all rooms.

On arrival our room was not made up. The staff were excellent and most apologetic. So much so they instantly upgraded us to a luxury room with views over the river Rhone. The staff were most helpful and friendly.

Not much to criticise. I understand that the Boscolo group have only recently taken over the hotel. To nit pick the room could be redecorated sometime soon but I'm sure that is all being organised anyway.