눉-The staff on the reception!!! I travel a lot and I have never experienced such a negative, unacceptable attitude towards me as a guest, absolute lack of customer service! I stayed 7 days, 4 people on the desk changed, only one was ok, not the nicest, but quite ok, compared to the rest, even smiled from time to time! Especially the woman is so very rude and unpleasant! Also the Indian 'gentleman' and the other guy were making me feel uncomfortable asking whatever and if I did, they were demonstrating such an aversion! Even personnel in hostels where I payed 20 euro per night were much more friendly and helpful than in this hotel. Before getting there, I received an email confirmation from the hotel that they will arrange 2 separate beds, but I received one big bed instead. When I asked on reception to change rooms, the lady, quite irritated, informed me that I had not requested this, even though I had the confirmation printed just in case, so she told me that at the moment she was not able to do the change as they were busy, regardless the fact it was their bad, but in the evening they will move us in another room. The evening, one of her colleagues told me all beds were actually double, so what they will do will be to separate the two parts of the bed, which was ok. His tone however, his attitude were extremely rude and unprofessional and why the lady did not tell me that we did not have to change rooms actually? All the time they made us feel like we owe them something and not we were the clients, VERY POOR RECEPTION STAFF, EXTREMELY IMPOLITE
-Room size was a joke, never seen smaller!
눇- Very good location, close to a metro station and many sightseeing spots on a walking distance, lots of bistros and restos nearby
- Clean rooms, modern design, comfortable beds