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Newest reviews for Bridgestreet Champs-Elysées

  • Ron
      Switzerland
    August 26, 2014

    the location was very good. Quite apartment; easy to locate. Apartment was ready before the scheduled time. Friendly staff

    no bed. Just a sofa bed for my wife, me and our baby boy. Sleep was terrible because the sofa bed is of bad quality. Only one pair of towels for 5 days that we booked. no refreshing. and towels only counted for two of us. no knife in the kitchen to cut bread. cleaning service came in at 9:30 of the departure date, even if the apartment is booked until 11 am, which is still too early to check out.

    6.3

  • Beatriz
      Mexico
    August 25, 2014

    Quiet, clean and well located

    Need some furniture maintenance and air conditioned stopped working the first night and we where not able to turn it on again.

    7.9

  • John
      Australia
    August 22, 2014

    To many codes to Access to apartments and small lift

    7.1

  • Alan
      United States of America
    August 17, 2014

    It was never cleaned

    4.2

  • Sandor
      Belgium
    August 10, 2014

    nothing

    Staff and the way they handle customers

    2.5

  • Jo
      United Kingdom
    August 10, 2014

    Nice apartment- felt like real Paris.

    Not knowing exactly where apartment was.I t would be far better if Bridgestreet advertised each apartment individually then you would know what you were booking. Check-in was a bit complicated.

    6.7

  • Jay
      United Kingdom
    August 10, 2014

    The space, nice views

    Bed bugs, i was told that i was booked for location 6 (which is a stone's throw away from the Arc de Triomphe) but my booking documents showed that it was for location 5 instead, was not able to use wi-fi TV and telephone because operating/instructions manual was unclear

    4.2

  • Nadia
      United Kingdom
    August 9, 2014

    The location.

    No basin in the toilet to wash hands.

    7.9

  • Jaime
      Guatemala
    August 8, 2014

    Excelent location, very near from champs elyses. All inside the apartment was new, except for the beds

    When we book this hotel in booking.com it ofered air conditioning. Our surprise was when we got there and it didin't had one.

    6.3

  • Paul
      United States of America
    August 7, 2014

    -great location -centrally located -easy metro access -clean room -full kitchen (fridge, microwave, plates, utensils, pans, etc) -was able to extend checkout, but only by one hour

    -no soap (bath, kitchen) -noisy in early weekday morning (especially in courtyard area) -bed too soft -pull-out bed not comfortable at all (mattress too thin; cross bars easy to feel) -no AC -early check-out should include power plug-in adapter for 115v

    8.8

  • Davor
      Australia
    August 4, 2014

    Location was good. Apartment was adequately furnished for our needs

    Apartment Address was changed without notice, meaning all preparatory orientation was wasted. We found the new apartment address at the time of key pickup and had to hail a taxi. Upon entering the apartment we discovered we could not use the TV. We complained the next day, and maintenance came and replaced remote control batteries. On the evening of our last night I ( Friday night) I discovered an email advising there was a problem charging our credit card and that locks would be changed if we did not contact the office by 5:00 pm on Friday. By the time I received the email, the office was already closed and there was no one I could speak to. The next day I spent more than 2 precious hours of our last day in Paris, trying to talk to somebody who can explain what was going on. After two painful hours I finally spoke to someone who was able to confirm that a payment had been processed and all was good. Nobody bothered to send me a message to advise there was not an issue. Upon returning home, I discovered that my credit card was charged that same Friday when I received the original threat. The apartment management left a lot to be desired.

    5.8

  • Lauren
      Canada
    August 2, 2014

    In a great neighbourhood and close to sights and shopping. I would definitely stay again.

    9.6

  • Maria
      Canada
    August 1, 2014

    I loved the location, security, and completeness of facilities.

    A full length mirror would be nice. Added service: It would have been nice if we had been given a heads up regarding the closure of roads during the Tour de France.

    9.6

  • David
      United Kingdom
    July 30, 2014

    Although the apartment was in an old building too far from the check-in location (on the top 6th floor) it was well presented and nicely equipped. Excellent modern decorative order.

    Picking up the check-in 'envelope' with keys to the apartment was frustrating and tiring. The envelope was not available on arrival; it was a mass panic by other people checking-in to find ones' allocated envelope. These were found scattered on the floor. Further, the walk to the apartment was too long across Paris. At 200 Euros a night the check-in process needs to be better organised.

    7.5

  • Liz
      United Kingdom
    July 28, 2014

    We liked the location, when we finally found it. Fairly convenient, central, etc.

    The apartment booked was not what we were given - no aircon, no actual bed (just a dilapidated sofa bed), cramped and the internet didn't work when we arrived. Also didn't enjoy having to do a significant amount of follow up to secure the booking thanks to their systems not being able to take a credit card payment, and we arrived in Paris without confirmation on how/where to check in despite following up frequently.

    3.8

  • Brent
      Canada
    July 27, 2014

    Character apartment

    location was changed to a less desirable suite without notice. Poor communications. dish washing fluid would have been nice to be provided

    4.6

  • Anonymous
      United Kingdom
    July 24, 2014

    Location of the property is very good. That's as far as it goes though.

    Staff are rude, unwilling to help if there is a problem and very disorganised. If everything goes smoothly I'm sure you'll enjoy your stay, but if you have the tiniest issue once you get to the apartments, there is no effort from anyone in the Paris office to help. One of their staff even put the phone down on me because she coudln't be bothered to help us. We had no wifi and the telephone in the flat was not working. They couldn't care less. I will never use their Paris office again. Be warned of these people, they promise "exemplary customer service" when what they deliver is exactly the opposite. I even emailed their head office about this and surprise surprise, no one had replied

    5

  • Alice
      South Africa
    July 23, 2014

    It really was great value in a great location! Would not stay anywhere else!

    There was some confusion as to check in as no one informed us that we need to collect the keys at the office, so we were at the apartment and had no idea where to go. Luckily figured it out and the office was just around the corner.

    9.2

  • Anonymous
      India
    July 21, 2014

    Location in the center of Paris.

    Staff did not respond to several emails I sent to confirm the reservation. The day before we arrived we were notified that our apartment wasn't available and we were put in a inferior location apartment. The apartment was on the fifth floor with no elevator and very narrow winding staircase, it was a nightmare to lug our luggage up the stairs. No a/c in apartment. They charged our credit card for a wrong amount so we had to take time and go to their office to sort it out. The receptionist was not helpful and we got a refund only after making a fuss. I would avoid this property if possible, the staff is very unfriendly and not helpful.

    4.2

  • Sun
      Hong Kong
    July 21, 2014

    Good location

    No AC. No Wifi

    5

  • Nachitah
      United States of America
    July 20, 2014

    Location and the size. The apartment met my families needs and expectation

    Was unable to use the phone to access the 24hr service. We also had difficulty with the internet and no use of the DVD

    8.8

  • Anonymous
      Norway
    July 20, 2014

    The location is very very good, apartment is nice, clean.

    The kitchen is really disappointing. It's very very small..virtually, no place to cook a bit. There must be micro-oven for warming up things.

    5.4

  • Wilhelm
      South Africa
    July 18, 2014

    Apartment fine,but small

    Bad and late communication. No staff asssistance. No store facilities. We were a whole day on the street with our luggage. No clear directions to apartment.

    4.6

  • Denis
      Argentina
    July 17, 2014

    Bridgestreet employees are arrogant and are always right. They don't listen to the customers. Examples? we couldn't get a second key for the appartment when we were 3. answer from BS. They are 2 one for you and one for the houskeeper when it's wriiten in the welcome document that we could get 2 keys. Other example? we had booked a flat in rue du FgSt Honore (n°85) but finally we were sent to Tocadero. Answer from BS: Villa longchamp is part of Champs Elysées in our Paris division. A joke for someone who lived 30years in Paris. They are no quality standards for the flats. You can get one which is nice and well equipped even if it's not the location you had requested but next time you can get one which is dirty with less electrical devices.

    3.8

  • Dainius
      Lithuania
    July 17, 2014

    Good location. Very well equiped apartment

    Diferent location to pick up keys

    8.8

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