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Show map Mercure Bordeaux Chateau Chartrons

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Newest reviews for Mercure Bordeaux Chateau Chartrons

  • Brenda
      United Kingdom
    August 28, 2014

    Would have liked an additional mirror near window for natural lighting for make-up and hair. Would have liked more coat hangers. Taxi fares from hotel very expensive but they did turn up on time.

    7.5

  • Barbara
      United Kingdom
    August 25, 2014

    Breakfasts are excellent, room very good,. Hotel on bus route and 10 minutes to tram route.Relatively easy to find hotel when we drove in .Secure parking.Good local restaurants at quay area 10 minutes walk.

    Evening meal (our choices anyway)were not brilliant,could have been better value for money.

    7.5

  • Steven
      United Kingdom
    August 14, 2014

    excellent hotel for the price

    restaurant was a let down

    10

  • Ian
      United Kingdom
    July 25, 2014

    Staff Parking for free Large bed

    Location a little run down

    6.7

  • Angela
      United Kingdom
    July 25, 2014

    good food

    a bit too far from centre

    5.8

  • Joan
      United States of America
    July 6, 2014

    Near Public Garden with restaurant; 15 minute walk into downtown Bordeaux. 7 minutes from city Tram.Bordeaux is a small city with everything within walking distance or a tram or bus ride. Friendly people, good restaurants, plenty of shopping and just fun to walk around.

    All shops closed on Sunday.

    7.9

  • Bruno
      France
    June 13, 2014

    Good area to be central Bordeaux

    Nothing.

    10

  • Michael
      United States of America
    June 8, 2014

    The property has nice rooms and a bar/restaurant.

    The room was designed in a strange way: the toilet was separate from the bathroom, so one had to walk around the room to get to a place where one could wash one's hands.... Silly! The hotel is about a 10-minute walk from the tram that takes you to the train station or you can take a bus and transfer to the tram...

    5

  • Anonymous
      United States of America
    May 13, 2014

    We chose this hotel/location for proximity to our BDX family residences, and the quality of accommodations were an added bonus. Excellent breakfast buffet, by the way.

    We weren't informed by the reception that the room lights only worked if one's room key was inserted into special receptacle for that purpose. A very friendly housekeeping person helped sort it for us. Also, never could quite master the AC controls - should have informed reception about apparent problem.

    8.3

  • William
      United Kingdom
    May 2, 2014

    Poor Bar Long wait for attention barman almost surly.

    5.8

  • Steve
      United Kingdom
    April 29, 2014

    Easy check in. Room was clean and comfortable.

    Drinks were expensive. Breakfast was not worth the cost. The fire alarm went off twice, early on Sunday morning causing guests to get up and evacuate rooms on the first occasion. No apology from staff who were all very confused.

    6.3

  • Marc
      Belgium
    April 15, 2014

    EXTREME KINDNESS AND DISPONIBILITY OF THE STAFF AT THE RESTAURANT AND AT THE RECEPTION CONGRATULATIONS GUYS

    - MERCURE is normally between SOFITEL and NOVOTEL in terms of value for money but in this case it just barely match NOVOTEL... A bit disappointing... The location is really surprising (negatively) Food was OK but nothing really outstanding Room was average value for money just on the low side but still OK I will not choose this hotel next time i will be in Bordeaux but i will be happy to consider another ACCOR in the center of the city

    6.7

  • Emmanuelle
      Switzerland
    March 31, 2014

    Very good w/e rate. Just a bit far from Center for going out at night (about 1/2 hour walk).

    8.3

  • Geoffrey
      Portugal
    February 16, 2014

    OVERPRICED OLD DECORATION NOT AT ALL 4 STARS

    4.2

  • Nick
      United Kingdom
    February 11, 2014

    Hotel clean , friendly staff.

    Out dated rooms, bold reds & greens 80's over kill.

    5.8

  • Ricardo
      Portugal
    February 10, 2014

    nice staff

    the heating in the bedroom was not efficient

    7.9

  • Anonymous
      France
    December 16, 2013

    Location

    There was a breakdown in the water heating system ie no hot water in te morning No infos from staff, no apologies , no commercial proposal, only little smile with "bad luck" Unaccepatble !! I guess Mercure should propose some sort of compensation for such a situation

    4.5

  • Bertrand
      France
    November 28, 2013

    Comfortable bed, pillows, bathroom facilities Breakfast offer Staff Cleanliness of room

    Excessively hot room (problem with heating, had to change rooms, technician first told us to open window to cool room down) Horrible red and green decor in first (standard) room, wallpaper peeling near floor, scuff marks everywhere, TV sound very bad.

    5.8

  • John
      United Kingdom
    November 4, 2013

    The rooms were very nice and the staff excellent

    This is a conference hotel and is very large 230plus rooms, its location is away from the centre a bus or taxi ride of about 10-15 mins

    6.3

  • Anonymous
      Australia
    November 3, 2013

    Proximity to vineyards; proximity to city centre, parking

    10

  • Matthew
      United Kingdom
    October 28, 2013

    Good location. Excellent breakfast. Bar drinks good value. Convenient car park. Very easy check-in. Even received a room upgrade.

    No complaints

    9.6

  • Paul
      United Kingdom
    October 27, 2013

    Location

    Poor quality food. Rooms are quite expensive & well worn - in need of renovation, bathrooms very poor state. My visit was late October-air conditioning was on in hotel, but not in. bedrooms in temps of 20 C-explanation given was that it was too cold! Spent a very uncomfortable night-would not re-visit.

    5

  • Anonymous
      United Kingdom
    September 23, 2013

    Large comfortable bed

    Little far from centre of town

    6.7

  • Peter
      United Kingdom
    September 14, 2013

    Friendly Reception, good English spoken, near to river and heart of city. Restaurant and bar in hotel. Clean modern comfortable room, good WiFi. Easy access to Bordeaux centre, excellent Tram system

    9.6

  • Niamh
      Ireland
    September 9, 2013

    I booked with booking.com and when I got to this hotel maud at reception told me they were booked out and had no room for us. I showed them my booking and she said there was a problem with the system!!! I told them I had booked in god faith and if there was a problem with the system it was up to them to sort it and me out. As it was getting late at night I explained I was willing to stay in any type of room. I told her we were on holiday and had no contacts or phone numbers. They said they had none. They said they could do nothing. I said I needed alternate accommodation. They rang a few hotels but told me bordeaux was full! We stayed in the hotel reception for about half an hour as we tried to figure out what to do and were basically ignored. We had to leave the hotel. I was crying and very upset as I knew we had nowhere to go. Thank god we had hired a car and at least had somewhere to go otherwise we would have been out on the street. Not that the mercure cared. We drove around for a while but eventually had to resign ourselves to sleep in the car. Moral of the story is stay away from this unhelpful hotel and don't book with booking.com.

    2.5

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