눉The owners were disengaged and rude, and have no customer service skills. They are also dishonest - 7 days after check-out, they secretly charged our credit card 100 Euros for allegedly leaving a dirty dish in the kitchen which (according to the fine print they throw at you at check-in) means we have to pay 100 Euros for the kitchen cleaning. This is an outright lie - we washed and put away all dishes, emptied and cleaned the fridge and even drove our own rubbish bags to the bins by the main road. Even if we had left a dish in the kitchen, to charge 100 Euros for a dirty dish in a tiny kitchenette is completely unreasonable and the fact they didn't give notice they were charging this fee a week after the event, suggests they know how wrong this is! Not to mention, the contractual term that apparently authorises this fee is probably legally unenforceable. On check-out, we handed our key back personally to the owner and he couldn’t be bothered checking over the condition of the property (which is his job!) and we stupidly relied on them to be honest. He also now says we should have given the key to a “team agent” instead (whatever that means) – simply ludicrous! We thought this may have been an innocent misunderstanding, but the owners are now avoiding our calls and emails about this issue, and insist they have the right to charge the fee. They are relying on the fact that they have our credit card details and there is nothing we can do now to get our money back.
Other than the dishonest owners, the gites have no air-conditioning, no ceiling fans and only 1 standalone fan was supplied (for a 2 bedroom property), so the bedrooms were uninhabitable on a hot night - the quickest person will end up attempting to sleep on the vinyl sofa on the ground floor. The owners won’t help you if you ask about air-conditioning or for another fan – too bad, it is your problem. Also, don’t expect any information or advice about what to do in the area or restaurants to go to.
눇We stayed in a 2 bedroom gite (triplex cottage) which was newly renovated, with all the basic essentials (except air-conditioning... please read the rest of this review). The pool has a view of the vineyards.