Château D'Isenbourg  

The free room upgrade was positive.

Price vs Quality is the worst expierenced so far! For 2 nights I paid 1450 EUR for 2 standard rooms (210E/ room), breakfast, and dinner. A total rip-off! At breakfast e.g. the salmon was drying out on the corners for being displayed for many days without refreshing, the fruit salad was not fresh, scrambled eggs were the worst ever seen, to name a few... At dinner we were served by a female Charlie Chaplin and a 16 yrs old boy who hardly spoke English. The place is no 4-star worthy, an antique building has its charm, but losses it instantly when it is not well preserved! E.g. amenities like hair-dryers are and look older then my mother, old stains are all over the bathroom, the Spa/pool is out-dated, and the property seriously needs a paint job. All in all, a big disappointment!

While a little pricey, the hotel offers an unusual experience in staying at a chateau in the middle of a lovely wine region. We received a room upgrade at no additional charge and our stay proved to be quite comforatble. The setting of the hotel is superb, on a hill overlooking the town and in the middle of vineyards. The excellent spa was an unexpected surprise

The chateau restaurant was a disaster for us. While the quality of the food was excellent, the service was abominable. First there was a mix-up on our order. When the wrong dish was presented, the server had the nerve to ask if we were sure we had not ordered it. At least the correct dish was promptly provided. Secondly, we are used to spending considerable time at table to enjoy a leasurely meal, but three hours to serve essentially three courses!! The final insult was the bill. Not only did it include the dish we had not ordered, but they double charged for a cheese course that was included with a menu selection. The attempted overcharge came to nearly 50 Euros. Tip? Forget it.The only bright spot was the sommelier who made an excellent wine recommendation.

Friendly staff, well organized, nice view, excellent wine and restaurant, parking, spa facilities. Will be back!

The village of Rouffach is not so interesting ... (but not a problem because the hotel has a lot to offer)

The food and the staff that helped us out on the second night because of noise levels, The staff went out of their way to accommodate and make us very happy. They could not have been more gracious and we really appreciated it...

In the small rooms, the walls are very thin and you can hear everything going on in the next room

Leaving

Over priced - 3 star hotel with 5 star prices. Evening dinner cost 150 euros and was nothing special. 1 night stopover on way to Italy = 532 euros...there are plenty of other places to stopover in France that are far better and don't cost this much

The service was very good as was the accomodation..It was a good choice for a Birthday celebration.

The key to the door of room 34 was a nuisance to use.

le cadre

le petit dejeuner demandé pour un service en chambre la veille n'a jamais été servi; il a fallu après une réclamation au room service et 3/4 h d'attente se rendre à l'évidence que nous n'aurions rien.Nous avons du descendre dans la salle du restaurant pour avoir quelquechose et nous entendre dire qu'ils avaient oublié; c'est dommage et cela gache le sejour aussi court soit il, surtout compte tenu du prix et du classement de l'établissement.......surprenant

le fait de me faire surclasser dans le chateau alors que j'avais initialement réservé une chambre moins chère dans une des dépendances

Le cadre.

La partie spa aurait besoin de rénovations.

Die Lage und Ambiente ist sehr schön und das Personal sehr freundlich. Das Hotel hat Charme obwohl es schon älter ist. Genügend Parkplätze gratis vorhanden. Schönes grosses sauberes Zimmer mit bequemen Bett.

Schlimm war dass in der Nacht Stromausfall war, von 03.00 bis 08.00 Uhr und es kam keine Entschuldigung und nichts....für diesen Preis erwartet man halt etwas mehr ! Das Essen im Hotelrestaurant war sehr speziell und hat uns nicht so geschmeckt. Das Badezimmer war sehr klein.

Confort et tranquilité

Perfekter Service auf Fünfsterne-Niveau. Gepflegte Inneneinrichtung. Zuvorkommendes Personal. Exzellente Zimmerausstattung - ideal für ein romantisches Wochenende im entsprechenden Ambiente. Der Ortskern von Rouffach ist in angenehmer Spaziergangs-Distanz und die Lage inmitten der Weinberge unübertrefflich. Das Châeau erfüllt auch die Anforderungen an ein wirkliches Silence-Hotel. Meine Hochachtung!

Nörgler könnten hier den Sturmwind erwähnen, doch das Hotel ist nicht für das Wetter verantwortlich. Und sich biegende Bäume werten den Blick aus dem Fenster eines Märchenschlosses zumindest aus der Perspektive eines ewiggestrigen Romantikers sogar auf.

Le cadre de l'hôtel ainsi que son espace détente avec piscine et jacuzzi

Une discothèque située près du château, provoquait trop de nuisances, mais l'hôtel nous a dedomagé!