The holder for the shower head was missing from the shower. We reported this on the second morning of our 5-day stay and every day thereafter. It was never fixed. On the third day, we were told that they didn't have the part in stock and couldn't get it until Monday. It still hadn't been installed when we left on Tuesday.
In addition, the small lobby area in front of the front desk was crowded with luggage every afternoon until check-in time (4 p.m.). Besides making the area crowded and hard to navigate, there was always the possibility that someone could walk in off the street, pick up a bag or two and walk out without anyone noticing.
Terrific location - 2 blocks from the train station, just inside the walls of Avignon, close to restaurants and just a few blocks the Palace of the Popes.
The building is nice; it was a 16th century convent, I believe.
The front desk staff was very pleasant though not responsive to our complaint. The room was quiet though that could have been because we were on the top floor.