Saint-James & Albany Hotel-Spa  

Beliggenhed, comfort.

I read some negative reviews of this hotel but the price seemed quite reasonable and, based on my experience, the negative reviews were completely unjustified. The staff could not have been more helpful and friendly. Yes, some of the carpet and wall molding were warn, but to me that is just part of the history and charm of this excellent hotel. I do not take my magnifying glass to hotels to see if I can find some slight speck of dust or a small chip in a piece of furniture. I have better things to do with my time in Paris. If a place is clean with a friendly staff and is reasonably quiet I am satisfied. If it has excellent dining facilities that's a plus. If it has the charm that comes with a long and interesting history, so much the better. The Saint James & Albany has all of these characteristics.

Charles the concierge! All the rest of the staff treated us horribly...he is the only reason I put excellent O. The staff question - did not want him penalized for the rest of the staff's behavior!

My room Was fine...I Also booked a roo. For a dear friend...first, they did not give her the type of room reserved - then when they finally admitted they had not given her a suite, they acted like it was our fault! Next...the room/suite was horrible and not at all represented online as it was in reality!

Location only

It was one of my worst hotel experiences. I requested 2 suites connected which I got but it was not comfortable in terms of suite design. It was very tight and small. It was very dirty. The carpet had dark spots every where. The furnoture looks old and dull. The breakfast was awful and expensive. I didn't enjoy staying there with my family and will never go there again.

The staff was terrific. Patrice the concierge was very helpful and was full of ideas and information.

Dated decor in rooms. Definitely needs to be upgraded. Hallways in bad shape, paint, wood - work. The lobby should be beautiful it was average.I think for such a gorgeous building in a marvelous location the hotel and gardens should look fantastic at all times. This is a missed opportunity.

The ceiling was coming in on the room and also there was a strange chemical smell throughout the hotel. There were other hotels nearby which were a lower star but looked cleaner and tidier. I would not rate this hotel as a 4*

Excellent location and staff & when told was trip for wife´s birthday up graded to junior suite. Thank you.

Think new carpeting required

The location is wonderful. The room we had was very charming, under the roof and with a very Parisian rooftop view.

The spa (hamam) was under renovation, which was not indicated at the web-page. The swimming pool had very limited opening hours.

The location is very good for a Paris visit. It is right across the street from the Louvre. We arrived at 9:30 am and were able to park our car and store our bags until our room was ready at about 1:30. We were upgraded to a junior suite even though we did not ask for an upgrade. The room was large and comfortable and had a view of the courtyard. We did not eat at the hotel so we cannot comment on the food. The staff is very helpful and friendly.

Excellent location

Friendly staff and comfortable bed.

The decor of room was worn dated and stained, bathroom was also (although clean) in need of a refurb.

Great location. Friendly staff

Wireless did not work properly for 2 days