My wife and I got in the hotel on Friday 12th June around 7 pm. When we arrived there, there were 2 male staff and even though there’s no guest being attend it, it took them more than 5 minutes to talk with us (actually we requested our check in, otherwise I feel it would take them more than 10 minutes to help us).
Although the payment is done normally in the checkout, they asked us if we could pay at the time and we did. My wife went to the room first and the key was not working, she went back to the reception and they fixed the key, when we finally got in the room, there were only one towel although it was a double room. Also, the AC was not working, you could not change the room temperature (Paris can get quite warm in mid June), which was, at least, uncomfortable.
But this type of problems are kind of ok, mistakes happen everywhere and what matters is how the hotel deals with those kinds of situations.
The highlight (not to say the biggest nightmare) was when we decided to checkout. When we were downstairs, the lady, first time we saw her, said that we did not pay (at least she did not find the payment receipt), because the standard procedure is to pay after, and that the night staff had only charged a safety deposit. We said that we have paid before and, then, she asked if we had the receipt. After we looked for it, we said that we did not have it (we found it later but only after we left Paris), but we were sure that you have paid. She said with these exact words “You have to keep your receipts”. After that, we started to feel disrespected by her.
The next thing that this lady said was: can you show me the bank statement? We were outrageous by this point. Was she really asking to see our online bank account because of a mistake that the hotel did? We said that it was better her to call the night staff to check, but she said she could not call them (?!?!?!) and if we did not pay she would do it manually and charge us anyways (was there a threat?).