My Hotel In France Montmartre

Great location, English speaking staff

How do I explain?? All started out well, but soon we realised this hotel has no idea about customer service and is very unprofessional. Aside from the cleaning lady that barged into my room one evening so she could have a conversation with someone down in the street through my bathroom window for 5 minutes, then left leaving me no apology? The worst thing that happened was when we arrived back at the hotel one morning around 2am, exhausted, only to discover the night staff couldn't find our key. After he searched for our key for about 30mins, and still couldn't find it, we walked up to our room and knocked on the door, only to wake up a poor woman who had being given our room?? So where were all our belongings we had left scattered far and wide in the morning?? And why was this woman in our room, the nightman could not answer any of these questions, and somehow could not get in contact with the owner of the hotel. We had to call the police, and eventually it was discovered that during the day the hotel staff had moved all our belongings to another room (this disturbs me that someone went through all our personal belongings.....where are our rights as a guest in this hotel??) and then never informed the evening staff at the hotel they had done this. The reason why they did this was because they had overbooked the hotel that evening, the problem was we were originally in a twin room, as we were two friends needing two single beds, and the room they moved us to had 1 single bed????? Words cannot describe the level of unprofessionalism here, this would not even happen in a budget hotel in a 3rd world country, which goes to show how far behind the rest of the world Paris is when it comes to customer service......it seems as hotel patrons you have no rights in this hotel.

I really liked the location of the hotel. It is situated in Monmarter, centre of arts. There were many picturesque cafés and pubs near by hotel, we were closed to metro station and it took us 15 minutes to get downtown.

Staff were friendly

Hotel cancelled booking without notification. Arrived shortly before midnight to find this out. Hotel then proceeded to charge me 33% more than agreed daily rate for room for that evening, after which I had to make alternate arrangements. It is unlikely I would consider using this hotel again.

location good on rue des Abbesses tho pretty noisy at night. 1 hour free wifi handy

Not really suitable for older or unfit people as no lift and 5 floors. Room doors very heavy and noisy

The hotel is in a fantastic location, with easy access to all of the best bits of Paris. The free packed lunch is an excellent idea, and well worth getting.

This hotel is in the heart of the Montmartre district. One really gets a sense of daily life here. Very accessible to the metro.

tiny pillow

This reviewer provided a score but did not have any comments

The hotel is in a fantastic location only a stones throw away from the delightful Sacre Coeur. The staff were friendly and helpful when called upon.

We booked 3 nights at the hotel with the request of having a double room with a view. However, when we arrived our room was fit for a mouse but not for two humans! The room also has shoddy bed sheets and the view was of a wall - not great! Luckily the staff were very helpful and changed our room. We got a room overlooking the busy hustle street but this is typical Paris!

The location is perfect...lots to do and the subway is very close. The staff was very attentive. The bagged lunch provided was also very thoughtful.

The location was fantastic. There were plenty of good restaurants and metro stations nearby. V close to Sacre Coeur but still not too touristy.

The bed was broken and resting on a box instead of a leg in one corner. The bathrooms need to be renovated as the rooms now look lovely and the bathroom looks awful by comparison.

The location, clenliness, staff were all great

Booked a double but was in a twin with beds pushed together which was a little uncomfortable.

This reviewer provided a score but did not have any comments

Placement of the hotel

Very thin walls, heavy doors that made a lot of noice when closing, extremely small bathroom and shower, poor view