Concorde La Fayette  

This hotel is bad value for money and has rude, unfriendly staff. We reported a major leak in our room that was flooding the floor and were not thanked for having done so and we received no apology. The room was dirty (hairs and soap still on shower curtain!). We asked for a room with a view of the Eiffel Tower and didn't get one even though the hotel did not appear to be full and no explanation was given as to why we couldn't have a room with a view. Location is ok but not great for sight seeing. The free wifi advertised was not a strong enough signal for any of the 3 internet ready devices we had with us to pick it up and use it and they have no problems in most places. The bar on the top floor is very expensive (25 euros a drink!!) We were given 2 single duvets for a double bed. Strange bathroom doors that swing shut heavily on top of you and seem to amplify any sound made in the bathroom as they don't fit properly. I would say this is a very over priced but normally functional hotel for business use only. Do not stay here for a weekend break as you will be disappointed. Overall this is a terrible hotel. (I have complained to the hotel a week before writing this review and heard nothing back!!)

The concierge service was excellent. I travel extensively and can genuinely say the concierge/ bell captain team is probably the best in the world for service and helpfulness. These people are outstanding. They outshine the quality of the hotel. Panorama Bar on 33rd floor well worth a visit. Very good service there too.

I had a Jnr Suite - Cost €720. The heating didn't work. I called reception. They did nothing for a 90mins. I then found a maintenance man and tipped him to get it fixed. Discovered later heating still didn't work. Called reception again. They said it would get fixed. They didn't and I went to bed 7 hours after arriving with the room still very cold. The shower head was broken and shot water at the ceiling and all around the bathroom making it impossible to have a decent shower. This hadn't just happened - any cleaner doing their job properly would have noticed and reported. It must have been a member of the brain dead who decided where to place the shower tap as it is so stupid. To turn on the lights you first have to click the switch by the door. Since nothing will happen you then need to use the light from the bathroom and your mobile phone to find the remote hidden somewhere in room which then works the lights. "Club" facilities on 30th floor are not up to international standards. By 11am it was shut up. No tea, coffee, biscuit or service. This hotel is tired. Look at age of carpets and chips on paint work and you can see that this hotel is being plundered for its cash flow and not being invested in. Not for the business man.

Location is fantastically convenient

Front desk staff remarkably unhelpful on more than two occasions.

Room is rather large, clean and confortable. Hotel staff are friendly and helpfull. Wanted to see the view from the 33rd floor but was a little dissapointed as it was closed for renovation. Would have been a lot better if tea/coffee and electric kettle is provided so we can have a cup of coffee/tea.

Good thing: location and its connected to shopping mall. Hotel is secure

The stuff were un unqulified! When I checked in there was loooong line to check in the stuff memeber was sooo slow when I asked him why it takes so long he said "can't you see that am the only one here! And am suppose to leave an hour ago!" He was rude! Also when I checked out the lady was sooo rude and I complain to the manager, however concerege stuff are very nice and helpfull Room size is sooo small, no proper view

Room was very small, which I can live with, but to label oneself as a 'luxury' hotel, and not provide washclothes, no drawers, have disappearing hot water while showering, and a huge water stain covering the entire width of the bathroom ceiling......., That's going a bit too far. The staff was very friendly and efficient, but I will not go back there so soon.

The location is excellent! The metro stop is in the same building with direct access to the best tour spots. The hotel staff was friendly and very helpful. I told the staff that I was extremely disappointed with the 8th floor "renovated" room. It was small with scuffed and damaged walls, much like a standard room in need of paint. The staff moved me to a much better room. The double supreme room on the 24th floor had breath- taking view of Paris and the Eifel Tower. The hotel is very beautiful, modern and contemporary with fast elevators.

Overpricing. The 39 euro per day parking is way too much (park behind at the Palais du Congress). Drinks in the bar were way overpriced. The espresso was just regular coffee. Wireless Internet was amazingly slow but the room also come with a lan cable which was much faster.

I have been there for the last 20 years and I like its situation. Very easy to reach. Most important thing: its renovatoin. It looks like brand new. I recommend this hotel for people who would like to discover Paris easily.

Room service is very expensive! I cannot imagine a 14 euros "Cafe au lait" (9 euros for the cafe au lait and 5 euros for the "couvert"). On top of that you have to add the tip for the waiter, and when the waiter has to come more than one time because something was missing on the tray, then you pay another tip...

location and view

The cleanliness of the room was not satisfactory especially the bathroom.

The location was excellent. Close to all major attractions

Had to change rooms as the first one smelt awful. Secnd room was nothing like the advertisement, it was extremely small and very poor value for money.

Excellent Hotel with the beautiful view on the Paris and the Eiffel Tower! Amazing view from the Panoramic Bar on the 34th floor! Our room was always clean and fresh, very good housekeeping! Reception very friendly, quick service! I'm sure We'll be back to the Hotel Concorde La Fayette in future!

Couldnt fault it one bit. The staff were polite and helpful, everything was clean. It was easy to get to places from the hotel due to closeness to Metro and RER.